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Saas Customer Success Manager Jobs in Springfield, IL

RENT ONE

Client Retention Specialist

Springfield, IL · On-site

$18 - $19/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

Rent One

Client Retention Specialist

Springfield, IL · On-site

$14 - $19.25/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

Wolters Kluwer

Senior Legal Counsel

Springfield, IL

$138K - $187K/yr

... i) customer agreements (including preparation of Software as a Service ("SaaS"), enterprise ... Effectively and efficiently manage outside counsel supporting WKH's legal needs (transactional ...

Wolters Kluwer

Senior Legal Counsel

Springfield, IL

$138K - $187K/yr

... i) customer agreements (including preparation of Software as a Service ("SaaS"), enterprise ... Effectively and efficiently manage outside counsel supporting WKH's legal needs (transactional ...

Wolters Kluwer

Senior Legal Counsel

Springfield, IL

$138K - $187K/yr

... i) customer agreements (including preparation of Software as a Service ("SaaS"), enterprise ... Effectively and efficiently manage outside counsel supporting WKH's legal needs (transactional ...

Syneos Health

Field Reimbursement Manager

Springfield, IL · On-site

$100 - $125/hr

The Field Reimbursement Manager will be responsible for ensuring that target accounts within their ... customer success. We translate unique clinical, medical affairs and commercialinsights into ...

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All JobsSaas Customer Success JobsSaas Customer Success Manager JobsSaas Customer Success Manager Jobs in Springfield, IL

Saas Customer Success Manager information

See Springfield, IL salary details

$32.2K

$82.3K

$138.8K

How much do saas customer success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for saas customer success manager in Springfield, IL is $82,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What does a SaaS Customer Success Manager do?

A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.

What are the key skills and qualifications needed to thrive as a SaaS Customer Success Manager?

To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.

What are the typical daily responsibilities of a SaaS Customer Success Manager?

A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.

What are popular job titles related to Saas Customer Success Manager jobs in Springfield, IL?

For Saas Customer Success Manager jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Saas Customer Success Manager jobs in Springfield, IL look for?

The top searched job categories for Saas Customer Success Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Saas Customer Success Manager jobs?

Cities near Springfield, IL with the most Saas Customer Success Manager job openings:

Saas Customer Success Manager jobs near you
Infographic showing various Saas Customer Success Manager job openings in Springfield, IL as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $82,326 per year, or $39.6 per hour.

Client Retention Specialist

RENT ONE

Springfield, IL • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Rent One rating

5.0

Company rating: 5.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

56th of 63 rated furniture retailers

Job description

CLIENT RETENTION SPECIALIST
Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.
We pride ourselves on being part of the reason that our customers can have products they want at a price that they can afford. We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after 40 years of serving thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.
As a client retention specialist, your impact is two-fold:
  • For the team, your goal is to help the store hit goals for sales and retention.
  • For our clients, your role is help them get to ownership by providing best-in-class service while helping them find the right poducts and solutions that meet their needs and are within their budget.

No experience? No problem! We offer in-depth on-the-job training to increase your skills and pay.
We also offer regular opportunities for review and advancement.
BENEFITS PACKAGE
Rent One is dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.
The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training/professional development programs, and other performance incentives.
Our client retention specialists do a lot for us, which is why we give so much back in return. We offer multiple affordable medical plans to choose from, dental, vision, life/accidental death/dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).
We'll also shower you with perks, including:
  • Attire: Our online store has lots of affordable Rent One gear to keep you in style and professional without breaking the bank.
  • Employee Purchase Program: Out of this world savings on products and services at any of our Rent One or RNR - Midwest (wheels & tires) locations.
  • On-The-Job and Professional Development Training Programs: We like to meet employees where they're at, then help them build a career they can be proud of while doing the type of work that they love. Regardless of where you are in your career, we have a program that will take you to the next level.

JOB REQUIREMENTS
  • Previous rent-to-own experience is desirable, but not necessary (we train!)
  • Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
  • Must have valid driver's license and maintain a driving record that complies with organizational standards.

JOB RESPONSIBILITIES
  • Contact clients via phone and serve as the primary point of contact between the client and the company.
  • Set daily collection goals and verify and maintain accuracy of customer information.
  • Review sales rental orders for compliance and approval.
  • Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
  • Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
  • At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

ALTERNATIVE JOB TITLES
Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier / Clerk, Retail
At Rent One, EVERYONE is important
- our clients, our communities and our co-workers.
  • We're especially dedicated to helping our employees achieve their aspirations, and we continue to cultivate a workplace culture rich with opportunities for professional and personal growth.
  • A healthy work-life balance isn't just possible at Rent One, it's promised. Working with us is a great job but an even better career!

Why Should You Apply?
Our Schedule
Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.
Career Track
We'd love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.
Affordable and
Comprehensive Benefits Package
Medical, dental, vision and life insurance programs as well as life insurance, short/long term disability, critical illness and accident coverage.
Not to mention paid time off like holidays and vacation!
Certified Training
Structured on-the-job training that includes a 12-day remote training class for every new hire.
There are also five types of certifications offered all designed to guide our employees to the top!
401K
Invest in your future by participating in our 401k program.
Rent One will match 30% of your first 5% and 40% of your next 5%!
Reimbursement for
Education & Gym
Memberships
Receive up to $200 for any work-related education classes you wish to take outside of Rent One.
We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.
Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.

What Rent One employees say

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