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Saas Customer Service Jobs (NOW HIRING)

Level Data Inc

Customer Success Manager

Kalamazoo, MI · On-site

SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to ...

Runway

Commercial Counsel

San Francisco, CA · On-site +1

$190K - $230K/yr

We are looking to hire a Commercial Counsel who has a strong background in B2B SaaS customer ... Growth mindset that prioritizes continuous operational improvement and service excellence

Parkade

Enterprise Customer Success Manager

Parkade Job Opportunity Parkade is a B2B2C SaaS platform that modernizes private parking for ... service. We have carved out a highly differentiated position in a massive PropTech market, our ...

Scout.com

Customer Success Manager

Manhattan, NY · On-site

Maintain relationships with Scout schools, ensuring that they're getting the service they need to ... Experience in enterprise SaaS customer success is strongly preferred * Strong organizational skills

CloudShare

Director of Customer Success

Denver, CO · On-site

$140K - $150K/yr

CloudShare is a fast-growing, AI-first SaaS company delivering virtual hands-on labs that help ... Partner closely with Sales, Product, Professional Services, Marketing, Support, and Engineering to ...

Inteplast Group, Ltd

BUSINESS ANALYST III

Hauppauge, NY · On-site

$70K - $99K/yr

Provide KPI and dashboard support across Sales Operations and adjacent functions, including Customer Service, Rebates, and Accounts Receivable. * Maintain and optimize SaaS CRM systems (e.g ...

CloudShare

Director of Customer Success

Denver, CO · On-site

$140K - $150K/yr

CloudShare is a fast-growing, AI-first SaaS company delivering virtual hands-on labs that help ... Partner closely with Sales, Product, Professional Services, Marketing, Support, and Engineering to ...

Emasphere

WI · On-site

Service | Louvain-la-Neuve(Belgium) Qui sommes-nous ? EMAsphere est un éditeur de logiciels SaaS ... tant que Customer Manager , vous accompagnez nos clients tout au long de leur parcours avec ...

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Saas Customer Service information

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How much do saas customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for saas customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Saas Customer Service vs SaaS Support Specialist?

AspectSaas Customer ServiceSaaS Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, product knowledge
Work EnvironmentCall centers, online chat, email supportTechnical support teams, remote or on-site
Employer & IndustrySoftware companies, SaaS providersTech firms, SaaS platforms
Search & Comparison IntentCustomer support roles, service qualityTechnical troubleshooting, product support

While both roles focus on assisting customers, Saas Customer Service emphasizes general support and customer satisfaction, whereas SaaS Support Specialist involves technical troubleshooting and in-depth product knowledge. The roles often overlap but differ mainly in technical complexity and focus.

What cities are hiring for Saas Customer Service jobs?

Cities with the most Saas Customer Service job openings:

What are popular job titles related to Saas Customer Service jobs?

For Saas Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Saas Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Success Manager

Kalamazoo, MI • Remote

Careers at Level Data | Level Data
See more jobs at Careers at Level Data | Level Dataexternal

Full-time

Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Manage ongoing project maintenance and relationship management with state education clients.

  • Drive value for customers by leveraging customer success metrics to identify trends and support retention and expansion.

  • Collaborate with internal teams to support SaaS implementation, anticipate customer needs, and maintain customer sentiment and retention.

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.


Benefits

  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.

Apply