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Saas Customer Service Jobs (NOW HIRING)

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ... Department Customer Services Locations New Jersey Remote status Temporarily Remote

Papirfly

Customer Success Manager

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ... Department Customer Services Locations New Jersey Remote status Temporarily Remote

Teambuilder

Customer Support (Tier I) Representative

$17.50 - $22.25/hr

Some experience with SaaS customer service or a client-facing help-desk background answering live chats and emails. Use of Zendesk is desirable. * Ability to work remotely across multiple time zones ...

Veryon

Customer Success Manager

... software and information services, trusted by over 5000+ customers, 75,000 maintenance ... The ideal candidate brings strong relationship management skills, SaaS customer lifecycle expertise ...

Veryon

Customer Success Manager

San Francisco, CA · On-site

About Veryon Veryon is the leading global provider of aviation software and information services ... The ideal candidate brings strong relationship management skills, SaaS customer lifecycle expertise ...

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Saas Customer Service information

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How much do saas customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for saas customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Saas Customer Service vs SaaS Support Specialist?

AspectSaas Customer ServiceSaaS Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, product knowledge
Work EnvironmentCall centers, online chat, email supportTechnical support teams, remote or on-site
Employer & IndustrySoftware companies, SaaS providersTech firms, SaaS platforms
Search & Comparison IntentCustomer support roles, service qualityTechnical troubleshooting, product support

While both roles focus on assisting customers, Saas Customer Service emphasizes general support and customer satisfaction, whereas SaaS Support Specialist involves technical troubleshooting and in-depth product knowledge. The roles often overlap but differ mainly in technical complexity and focus.

What cities are hiring for Saas Customer Service jobs?

Cities with the most Saas Customer Service job openings:

What are popular job titles related to Saas Customer Service jobs?

For Saas Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Saas Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

SaaS Customer Helpdesk Billing Specialist

Houston, TX • On-site

OptiSigns Inc.
Software Development • 11 - 50 employees
Learn more about OptiSigns Inc.external

$18.25 - $24.75/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Job description

Company Overview
At OptiSigns, a Houston-based tech company, we're on a bold mission to become the #1 digital signage platform globally. We're a fast-growing, customer-obsessed team that values innovation, collaboration, and exceptional service. As we continue our rapid expansion, we're looking for an energetic, tech-savvy self-starter to join our Customer Success team focusing on Billing, A/P, and A/R support. If you're a problem-solver who thrives in fast-paced environments and wants to grow within a tech-forward company, this is your opportunity.
The Role
As a Customer Success - Billing (A/P & A/R) team member, you'll be at the intersection of customer care, billing operations, and technical support. This is a hybrid role that combines financial accuracy with exceptional service, ensuring our customers are supported from invoice to resolution. Your tech background will help you quickly adapt to tools, automate tasks, and improve internal processes.
You will work primarily with B2B customers, so professionalism, responsiveness, and clarity in communication are critical. You will frequently engage in phone and video calls-resolving billing issues, walking clients through payment processes, and coordinating with vendors or internal teams. Your ability to balance financial tasks with customer interactions will be key to your success.
Key Responsibilities
  • Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy.
  • Accounts Receivable (A/R): Generate and send invoices, monitor payments, and follow up on outstanding balances.
  • Accounts Payable (A/P): Assist in processing vendor payments, ensuring accuracy and timely delivery.
  • Reconciliation: Perform regular reconciliation of transactions, helping maintain clean and accurate records.
  • Technical Assistance: Use internal tools and platforms (e.g., CRMs, invoicing systems) to support both customers and team operations; suggest or implement automations when possible.
  • Customer Success Collaboration: Work closely with Customer Success Managers to ensure clients' financial needs are met and issues are resolved quickly.
  • Documentation & Process Improvement: Maintain organized records and help improve billing and finance-related processes as we scale.
  • Cross-Functional Support: Occasionally assist with general administrative, finance, or tech tasks to support the broader team.

Requirements
Requirements
  • Accounting/Finance Background: Experience with A/R, A/P, invoicing, or similar financial tasks preferred.
  • Tech-Savvy: Comfortable using modern tools like CRMs, accounting platforms or able to learn quickly.
  • Customer Focused: Passion for delivering an outstanding customer experience with clarity and empathy.
  • Highly Organized: Able to manage multiple billing and finance tasks simultaneously without losing detail.
  • Strong Communication: Clear written and verbal skills to explain complex billing topics in a friendly, accessible way.
  • Self-Starter: Takes initiative, learns quickly, and seeks ways to solve problems independently.
  • Resourceful: Creative in solving problems, overcoming obstacles, and finding better ways to get the job done.
  • Strong Communication: Clear written and verbal skills, with energetic and friendly phone presence; comfortable handling frequent calls and video meetings.
  • Analytical Mindset: Ability to spot discrepancies, reconcile accounts, and streamline processes.
  • Goal and KPI Driven: Motivated by clear targets and performance metrics; focused on achieving measurable results.
  • Team Player: Collaborative attitude with a willingness to help out where needed.

Benefits
Why Join OptiSigns?
  • Career Growth: This role offers a direct path into more senior Customer Success, Operations, or Finance roles as we scale.
  • Dynamic Tech Environment: Work at the forefront of digital signage technology with a team that values innovation and continuous learning.
  • Ownership & Impact: Be part of a fast-paced startup where your work makes a visible impact on our growth and customer experience.
  • Great Team: Join passionate, driven professionals who care about doing great work and helping each other succeed.

Benefits
    • Health, Dental, and Vision Insurance
    • Flexible Schedule & Work Environment
    • Paid Time Off (PTO)
    • Opportunities for Professional Development and Networking
    • Fast-Paced, Fun Culture in a Growing Tech Company

Apply