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Saas Customer Service Jobs (NOW HIRING)

Somewhere

SaaS Customer Success Manager

Customer Success Manager Salary Range: 1,600 USD/mo Schedule: 9:00 am - 5:00 pm EST Location ... A growing B2B SaaS company providing cloud-based file conversion API services. Requirements: * 3+ ...

TransUnion

SaaS Customer Engagement Consultant

$20.25 - $25/hr

Exposure to the financial services or insurance industries * Knowledge of TransUnion's fraud and ... Strong understanding of SaaS platforms, customer adoption strategies, and customer lifecycle ...

TransUnion

SaaS Customer Experience Consultant

$20.25 - $25/hr

Consultant, Customer Experience As a SaaS - Customer Success Consultant you own first line support ... You play a key role in ensuring global solutions are performing to their stated service level ...

Opportunity Healthcare

VP of Customer Success

$141K - $181K/yr

Valeo Resources has partnered with a B2B SaaS / CRM technology organization (Salesforce-like platform) . We are currently seeking candidates for a full-time Vice President of Customer Success to join ...

Valeo Resources

VP of Customer Success

$141K - $181K/yr

Vice President of Customer Success Valeo Resources has partnered with a B2B SaaS / CRM technology organization (Salesforce-like platform). We are currently seeking candidates for a full-time Vice ...

HappyFox

$16.75 - $23/hr

... enhance self-service options. Proactively identify potential customer issues and implement ... B enterprise SaaS industry. Proven expertise in troubleshooting and supporting configurable ...

HappyFox

$16.75 - $23/hr

... enhance self-service options. Proactively identify potential customer issues and implement ... B enterprise SaaS industry. Proven expertise in troubleshooting and supporting configurable ...

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Saas Customer Service information

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How much do saas customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for saas customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Saas Customer Service vs SaaS Support Specialist?

AspectSaas Customer ServiceSaaS Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, product knowledge
Work EnvironmentCall centers, online chat, email supportTechnical support teams, remote or on-site
Employer & IndustrySoftware companies, SaaS providersTech firms, SaaS platforms
Search & Comparison IntentCustomer support roles, service qualityTechnical troubleshooting, product support

While both roles focus on assisting customers, Saas Customer Service emphasizes general support and customer satisfaction, whereas SaaS Support Specialist involves technical troubleshooting and in-depth product knowledge. The roles often overlap but differ mainly in technical complexity and focus.

What cities are hiring for Saas Customer Service jobs?

Cities with the most Saas Customer Service job openings:

What are popular job titles related to Saas Customer Service jobs?

For Saas Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Saas Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

SaaS Customer Success Manager

Remote

Somewhere
Retail • 11 - 50 employees
Learn more about Somewhereexternal

Other

Posted 4 days ago

Job description

Customer Success Manager

Salary Range: 1,600 USD/mo

Schedule: 9:00 am - 5:00 pm EST

Location: Remote - South Africa - PH

Type of contract: Independent Contractor

About the client: A growing B2B SaaS company providing cloud-based file conversion API services.

Requirements:

  • 3+ years of B2B SaaS experience in sales or account management.
  • Fluent or bilingual in English (Spanish or Tagalog is a plus).
  • Basic technical understanding (not developer-level).
  • Strong communication and problem-solving skills.

Key Responsibilities:

  • Manage customer support via live chat and product demos.
  • Maintain and grow relationships with existing customers through account management.
  • Conduct proactive sales outreach (leveraging a contact list of 50,000 leads).
  • Follow up on invoicing and payments.
  • Provide insights into sales strategies and improvements.

Apply