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Routing Analyst Jobs in Texas (NOW HIRING)

Tata Consultancy Service Limited

Business Analyst

Plano, TX · On-site

$95K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR ... This includes participating in live triage calls, analyzing routing logic, and collaborating with ...

Tata Consultancy Service Limited

Business Analyst

Plano, TX · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR ... This includes participating in live triage calls, analyzing routing logic, and collaborating with ...

Randstad Digital

Production Support Analyst

Plano, TX · On-site

$54.62 - $64.62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR ... This includes participating in live triage calls, analyzing routing logic, and collaborating with ...

RWDY Inc

Data Analyst III

Spring, TX · On-site

$50/hr

The role includes data-quality management, well-history reviews, wellbore schematic management, AFE routing, and ad hoc engineering support. The Data Analyst will transform data into actionable ...

RWDY Inc

Data Analyst III

Spring, TX · On-site

$50/hr

The role includes data-quality management, well-history reviews, wellbore schematic management, AFE routing, and ad hoc engineering support. The Data Analyst will transform data into actionable ...

Ecowaste Solutions

Pricing Analyst

Irving, TX · On-site

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role requires at least 5 years of pricing, financial, or analytical experience, ideally within waste management, environmental services, or another asset-intensive, route-based industry.

Permian Resources

GIS Analyst

Midland, TX · On-site

Produce physical and digital maps for the Facilities team covering infrastructure layout, route ... Support ad hoc mapping and spatial analysis requests from Production Operations, primarily related ...

Permian Resources

GIS Analyst

Midland, TX · On-site

Produce physical and digital maps for the Facilities team covering infrastructure layout, route ... Support ad hoc mapping and spatial analysis requests from Production Operations, primarily related ...

Cornerstone Mechanical Services, LLC

  • Medical

  • Dental

  • Vision

  • Retirement

Route creation and point location determination * Baseline development for new equipment Maintain ... Analyze vibration, oil analysis, and operating process data (pressure, temperature, flow, load ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX

$87K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Design, configure, maintain, and optimize inbound and outbound call-routing solutions to improve ... Analyze contact center performance data to identify trends, risks, opportunities, and performance ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Design, configure, maintain, and optimize inbound and outbound call-routing solutions to improve ... Analyze contact center performance data to identify trends, risks, opportunities, and performance ...

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All JobsRouting Analyst JobsRouting Analyst Jobs in Texas

Routing Analyst information

See Texas salary details

$4

$28

$45

How much do routing analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for routing analyst in Texas is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $33.61 per hour, depending on experience, location, and employer.

What does a routing analyst do?

A Routing Analyst spends most days analyzing delivery or transportation routes, optimizing schedules, and resolving logistical challenges to improve efficiency. The job often involves using specialized software to review data and model alternative routing scenarios, balancing factors like delivery deadlines, traffic patterns, and cost considerations. You'll collaborate closely with dispatchers, drivers, and operations managers to implement route improvements and respond to real-time issues. This role is hands-on and dynamic, requiring adaptability as needs shift and priorities change throughout the week.

What skills and qualifications are needed to be a routing analyst?

To thrive as a Routing Analyst, you need strong analytical skills, attention to detail, and proficiency in data interpretation, often supported by a degree in logistics, supply chain management, mathematics, or a related field. Familiarity with routing and mapping software (such as ArcGIS, SAP, or route optimization tools), as well as data analysis tools like Excel or SQL, is highly valued, and some positions may prefer relevant certifications. Exceptional problem-solving ability, teamwork, and effective communication are important soft skills in this role. These skills ensure accurate and efficient route planning, minimize operational costs, and support collaboration across transportation, logistics, and operations teams.

What is a routing analyst?

A Routing Analyst is responsible for optimizing transportation routes, analyzing logistical data, and ensuring efficient delivery operations. They use software and mapping tools to develop cost-effective and time-efficient routes for shipments, deliveries, or service vehicles. Their role involves coordinating with drivers, dispatch teams, and other stakeholders to improve operational efficiency. Additionally, they assess traffic patterns, fuel costs, and delivery constraints to minimize expenses and enhance service reliability.

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For Routing Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Routing Analyst jobs in Texas look for?

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Routing Analyst jobs near you
Infographic showing various Routing Analyst job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,869 per year, or $28.3 per hour.

Business Analyst

Tata Consultancy Service Limited

Plano, TX • On-site

$95K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Position Summary:
We are seeking a highly motivated and technically skilled Production Support Analyst to join our Contact Center Technology team. This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR solutions in a dynamic, high-availability environment.
The ideal candidate will have hands-on experience in telephony call routing, IVR troubleshooting, and real-time incident resolution. Youll be part of a team responsible for ensuring seamless customer interactions through robust contact center technologies. This includes participating in live triage calls, analyzing routing logic, and collaborating with cross-functional teams to resolve issues quickly and effectively.
Key Responsibilities:
  • Provide production support for Genesys CTI and IVR platforms, including real-time troubleshooting and root cause analysis.
  • Participate in incident triage calls, working with operations, engineering, and vendor teams to resolve complex routing and IVR issues.
  • Monitor system performance and proactively identify potential issues.
  • Document incidents, resolutions, and improvement opportunities.
  • Collaborate with development and infrastructure teams to support new feature rollouts and platform upgrades.
  • Participate in an on-call rotation, including nights, weekends, and holidays.

Required Skills & Experience:
  • 23 years of experience supporting Contact Center technologies, including IVR and CTI platforms.
  • Strong working knowledge of Genesys Call Routing and IVR components.
  • Experience with real-time troubleshooting in high-pressure environments.
  • Excellent verbal and written communication skills, with the ability to interact effectively across all levels of the organization.
  • Proven problem-solving and diagnostic skills.
  • Solid understanding of networking fundamentals, Windows OS, and telephony protocols.
  • Proficiency in Microsoft Office, especially Excel and Visio for documentation and analysis.

Preferred Skills:
  • Experience with Avaya Call Manager.
  • Familiarity with GVP (Genesys Voice Platform).
  • Working knowledge of SQL Server for data analysis and troubleshooting.
  • Exposure to SIP, Linux, and Splunk for log analysis and system monitoring.

Salary Range: $95,000 to $115,000 per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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