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Root Cause Analysis Engineer Jobs in Texas (NOW HIRING)

Newrez LLC

Manager - Root Cause

Coppell, TX · On-site

$105K - $107K/yr

The Manager - Root Cause leads the identification, analysis, and remediation of systemic failures surfaced through customer complaints across the origination and mortgage servicing lifecycle. This ...

Newrez

Manager - Root Cause

Coppell, TX · On-site

$105K - $107K/yr

The Manager - Root Cause leads the identification, analysis, and remediation of systemic failures surfaced through customer complaints across the origination and mortgage servicing lifecycle. This ...

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Root Cause Analysis Engineer information

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How much do root cause analysis engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for root cause analysis engineer in Texas is $52.16, according to ZipRecruiter salary data. Most workers in this role earn between $37.40 and $69.42 per hour, depending on experience, location, and employer.

What is the difference between Root Cause Analysis Engineer vs Quality Engineer?

AspectRoot Cause Analysis EngineerQuality Engineer
CredentialsBachelor's in Engineering, certifications like Six Sigma or RCA toolsBachelor's in Engineering or Quality Management, certifications like ASQ CQE or Six Sigma
Work EnvironmentManufacturing, industrial, or process improvement settingsManufacturing, service, or product development environments
Industry UsageFocuses on identifying underlying causes of failures or defectsFocuses on ensuring product/service quality and compliance

While both roles aim to improve processes, the Root Cause Analysis Engineer specializes in diagnosing fundamental issues causing failures, whereas the Quality Engineer concentrates on maintaining overall product quality and compliance. The roles often overlap but differ in primary focus and scope.

What are the key skills and qualifications needed to thrive as a root cause analysis engineer?

To thrive as a Root Cause Analysis Engineer, you need strong analytical skills, a solid engineering background, and experience with problem-solving methodologies like Six Sigma or 8D. Familiarity with technical tools such as statistical analysis software, failure mode and effects analysis (FMEA), and quality management systems is typically required, along with relevant certifications like Six Sigma Green or Black Belt. Effective communication, attention to detail, and cross-functional collaboration are vital soft skills for conveying findings and driving corrective actions. These abilities ensure accurate diagnosis of issues, effective implementation of solutions, and prevention of recurring problems in complex systems.

What are some common challenges faced by root cause analysis engineers, and how can they be addressed?

Root Cause Analysis Engineers often encounter challenges such as incomplete data, time constraints for investigations, and coordinating input from multiple departments. Addressing these issues requires strong communication skills, a systematic approach to data collection, and the ability to facilitate cross-functional meetings. Building strong relationships with stakeholders and using established RCA tools (like 5 Whys or Fishbone diagrams) can help streamline the process and lead to more accurate, actionable conclusions.

What does a root cause analysis engineer do?

A Root Cause Analysis (RCA) Engineer specializes in investigating problems, failures, or defects in products, systems, or processes to identify their underlying causes. By using structured methodologies and analytical tools, they determine why issues occurred and recommend corrective actions to prevent recurrence. Their work often involves collaborating with cross-functional teams, collecting and analyzing data, and documenting findings to improve overall quality and reliability. Root Cause Analysis Engineers play a crucial role in industries such as manufacturing, engineering, and IT, ensuring continuous improvement and operational excellence.
What are popular job titles related to Root Cause Analysis Engineer jobs in Texas? For Root Cause Analysis Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Root Cause Analysis Engineer jobs in Texas look for? The top searched job categories for Root Cause Analysis Engineer jobs in Texas are:
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Root Cause Analysis Engineer jobs near you

Root Cause Analyst

SunStrong Management LLC

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

Root Cause Analyst
BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT
SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience
POSITION SUMMARY
SunStrong Management is seeking a Root Cause Analyst to join our Customer Experience organization. This is a new role created to strengthen our ability to identify, analyze, and resolve systemic issues that drive customer escalations, repeat contacts, and operational breakdowns across our residential solar portfolios.
Reporting to the Solutions Manager, the Root Cause Analyst is the analytical engine behind our continuous improvement work. You will mine case data, customer feedback, and operational signals to surface the underlying causes of our highest-volume and highest-severity contact drivers. This is a high-visibility role: your analysis will reach senior leadership and directly influence how we manage BPO performance, design processes, and prioritize the CX roadmap.
KEY RESPONSIBILITIES
Root Cause Analysis and Escalation Diagnostics
  • Conduct structured root cause analysis on escalated cases, recurring complaint themes, and high-severity customer contacts across multiple residential solar portfolios.
  • Identify systemic drivers behind contact volume, repeat contacts, and unresolved cases using case management data, QA findings, and customer verbatims.
  • Distinguish between agent-level performance issues and process or system failures, routing findings to the appropriate owner.
  • Build and maintain an RCA log with documented findings, owners, and resolution timelines.
Data Analysis and Reporting
  • Analyze reporting from contact center systems and vendor-provided QA information to identify trends, outliers, and emerging issue patterns.
  • Develop clear, visual, and actionable reports for the Solutions Manager and CX leadership that translate complex data into plain-language recommendations.
  • Track issue recurrence rates to validate whether corrective actions are working and flag when they are not.
  • Support the development of KPIs tied to systemic resolution and first-contact resolution improvement.
Process Improvement and Knowledge Management
  • Translate findings into documented process gaps, recommended policy changes, or recommended agent guidance updates.
  • Partner with the Solutions Manager to ensure identified failure patterns are incorporated into coaching, calibration, and job aid refreshes.
  • Contribute to a proactive issue identification program that surfaces problems before they reach regulatory complaints or executive escalations.
  • Maintain a structured issue library that enables pattern recognition across portfolios and time periods.

QUALIFICATIONS
Experience
  • 3 or more years of experience in root cause analysis, quality assurance, process improvement, or operations analyst role.
  • Prior experience in a contact center, customer experience, or customer operations environment.
  • Experience working with Salesforce CRM or similar case management systems required.
  • Background in residential solar, utility, or financial services a plus but not required.
  • An equivalent combination of experience and demonstrated analytical capability will be considered.
Analytical and Technical Skills
  • Strong proficiency in Excel or Google Sheets for data analysis, trend identification, and reporting.
  • Demonstrated ability to turn unstructured case data, call recordings, and customer feedback into clear, structured insights.
  • Experience with data visualization tools such as Power BI, Tableau, or similar.
  • Comfortable building reports for both frontline managers and senior leadership audiences without being told which format to use.
Soft Skills and Work Style
  • Intellectually curious with a genuine drive to understand why problems occur, not just what occurred.
  • Writes clearly and precisely for different audiences; this is non-negotiable in a role where findings must land with both operators and executives.
  • Manages multiple active investigations simultaneously without losing rigor on any of them.
  • Brings difficult findings forward with confidence and without waiting for someone else to notice them first.
Preferred Skills
  • Knowledgeable in MECE principles and their application to structured problem-solving.
  • Familiarity with continuous improvement methodologies.
  • Experience supporting regulatory complaint response processes (AG, BBB, CFPB, or similar).
  • Exposure to AI-assisted case triage tools or contact deflection technologies.
  • Experience working with large language models (LLMs) to increase workflow efficiency.
  • Prior experience in a QA or analysis role that was being built from the ground up rather than inherited.
physical requirements
  • Extended period working at a computer workstation *Include only if applicable.

Benefits
SunStrong Management offers a rich and affordable Health & Wellness Benefits package that includes:
  • PPO and HDHP Medical Plans, buy-up plans for both Dental and Vision, ancillaries such as Accident, Critical illness, Hospital indemnity, Employer sponsored Short Term and Long-Term Disability, Voluntary Life, and Legal services along with multiple add-ons.
  • Our 401(k) Package includes a Safe Harbor Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting.

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