RiskOne HR Consulting is seeking a Director of Revenue Management responsible for developing and ... Review end of month rooms statistics reports including FMS, Monthly Revenue Management Reports ...
RiskOne HR Consulting is seeking a Director of Revenue Management responsible for developing and ... Review end of month rooms statistics reports including FMS, Monthly Revenue Management Reports ...
PR · On-site
... and rooms profit goals within the current 53-week (OnQ) period. Analysis of city events and ... Senior or Director Experience * Four years of college degree * Experience with travel industry ...
Quick apply
PR · On-site
... and rooms profit goals within the current 53-week (OnQ) period. Analysis of city events and ... Senior or Director Experience * Four years of college degree * Experience with travel industry ...
PR · On-site
... and rooms profit goals within the current 53-week (OnQ) period. Analysis of city events and ... Senior or Director Experience * Four years of college degree * Experience with travel industry ...
Quick apply
PR · On-site
... and rooms profit goals within the current 53-week (OnQ) period. Analysis of city events and ... Senior or Director Experience * Four years of college degree * Experience with travel industry ...
PR · On-site
JOB SUMMARY Manages housekeeping functions and staff to ensure property guest rooms, public space ... Develops goals and expectations for direct report managers. Celebrates successes and publicly ...
Director of Services
San Juan, PR · On-site
JOB SUMMARY Manages housekeeping functions and staff to ensure property guest rooms, public space ... direct report managers. • Celebrates successes and publicly recognizes the contributions of team ...
Director of Services
San Juan, PR · On-site
JOB SUMMARY Manages housekeeping functions and staff to ensure property guest rooms, public space ... direct report managers. • Celebrates successes and publicly recognizes the contributions of team ...
Director of Services
San Juan, PR · On-site
JOB SUMMARY Manages housekeeping functions and staff to ensure property guest rooms, public space ... Develops goals and expectations for direct report managers. Celebrates successes and publicly ...
Director of Services
San Juan, PR · On-site
JOB SUMMARY Manages housekeeping functions and staff to ensure property guest rooms, public space ... Develops goals and expectations for direct report managers. Celebrates successes and publicly ...
PR · On-site
... rooms and suites, and highly personalized service. We aim to create experiences and inspire ... Responsible for assisting the Spa Director in the day-to-day operations of the spa facility.
PR · On-site
... rooms and suites, and highly personalized service. We aim to create experiences and inspire ... Responsible for assisting the Spa Director in the day-to-day operations of the spa facility.
... rooms and suites, and highly personalized service. We aim to create experiences and inspire ... Responsible for assisting the Spa Director in the day-to-day operations of the spa facility.
... rooms and suites, and highly personalized service. We aim to create experiences and inspire ... Responsible for assisting the Spa Director in the day-to-day operations of the spa facility.
PR · On-site
$15/hr
Inspect condition of furniture for tears, rips, and stains and report damages to Manager /Director. * Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator ...
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PR · On-site
$15/hr
Inspect condition of furniture for tears, rips, and stains and report damages to Manager /Director. * Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator ...
PR · On-site
$15/hr
Inspect condition of furniture for tears, rips, and stains and report damages to Manager /Director. * Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator ...
Quick apply
PR · On-site
$15/hr
Inspect condition of furniture for tears, rips, and stains and report damages to Manager /Director. * Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator ...
PR · On-site
$42K/yr
Coordinate Special Projects in the rooms and Public Areas and finish them on time. * Participate in job training courses. * Assist Directors, Managers and Team Members from other departments.
Quick apply
PR · On-site
$42K/yr
Coordinate Special Projects in the rooms and Public Areas and finish them on time. * Participate in job training courses. * Assist Directors, Managers and Team Members from other departments.
Front Desk Part-Time Associate
Caguas, PR · On-site
$13.75 - $17.50/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: • Customer Service: Greet ... Help with equipment usage and direct members to the right resources. • Administrative Tasks:
Front Desk Part-Time Associate
Caguas, PR · On-site
$13.75 - $17.50/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: • Customer Service: Greet ... Help with equipment usage and direct members to the right resources. • Administrative Tasks:
Front Desk Part-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: • Customer Service: Greet ... Help with equipment usage and direct members to the right resources. • Administrative Tasks:
Front Desk Part-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: • Customer Service: Greet ... Help with equipment usage and direct members to the right resources. • Administrative Tasks:
PR · On-site
$13.75 - $17.75/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: · Customer Service: Greet ... Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ...
PR · On-site
$13.75 - $17.75/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: · Customer Service: Greet ... Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ...
Front Desk Part-Time Associate
$11.75 - $15.25/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: · Customer Service: Greet ... Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ...
Front Desk Part-Time Associate
$11.75 - $15.25/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: · Customer Service: Greet ... Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ...
Front Desk Part-Time Associate
Guaynabo, PR · On-site
$13.75 - $17.50/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: · Customer Service: Greet ... Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ...
Front Desk Part-Time Associate
Guaynabo, PR · On-site
$13.75 - $17.50/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: · Customer Service: Greet ... Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ...
Front Desk Part-Time Associate Weekend
Bayamon, PR · On-site
$11.75 - $15.25/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: • Customer Service: Greet ... Help with equipment usage and direct members to the right resources. • Administrative Tasks:
Front Desk Part-Time Associate Weekend
Bayamon, PR · On-site
$11.75 - $15.25/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: • Customer Service: Greet ... Help with equipment usage and direct members to the right resources. • Administrative Tasks:
Front Desk Part-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: • Customer Service: Greet ... Help with equipment usage and direct members to the right resources. • Administrative Tasks:
Front Desk Part-Time Associate
Bayamon, PR · On-site
$11.75 - $15.25/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: • Customer Service: Greet ... Help with equipment usage and direct members to the right resources. • Administrative Tasks:
Front Desk Part-Time Associate
Las Piedras, PR · On-site
$14 - $18/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: · Customer Service: Greet ... Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ...
Front Desk Part-Time Associate
Las Piedras, PR · On-site
$14 - $18/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: · Customer Service: Greet ... Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ...
Front Desk Part-Time Associate
Caguas, PR · On-site
$13.75 - $17.50/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: · Customer Service: Greet ... Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ...
Front Desk Part-Time Associate
Caguas, PR · On-site
$13.75 - $17.50/hr
... rooms and bathrooms, are kept in top condition. Key Responsibilities: · Customer Service: Greet ... Help with equipment usage and direct members to the right resources. · Administrative Tasks: Check ...
Rooms Director information
What is a rooms director?
A Rooms Director is responsible for overseeing the daily operations of a hotel's front office, housekeeping, and sometimes other guest service areas. They ensure high standards of cleanliness, efficiency, and guest satisfaction while managing budgets, staff training, and service policies. Their role involves coordinating with other departments to enhance the overall guest experience and maximize revenue.
What are the main challenges a rooms director may face in a hospitality environment?
A Rooms Director often encounters challenges such as managing high guest expectations, handling fluctuating occupancy levels, and ensuring seamless coordination between departments like Front Office, Housekeeping, and Concierge. Balancing operational efficiency with personalized service while responding to unexpected situations, such as last-minute bookings or service recovery for guest complaints, can be demanding. Effective leadership, adaptability, and a proactive approach are essential for maintaining service quality and team morale. Many Rooms Directors find these challenges rewarding as they drive continuous learning and improvement in both service delivery and team management.
What are the key skills and qualifications needed to thrive in the rooms director position, and why are they important?
To excel as a Rooms Director, candidates typically need extensive experience in hotel operations, strong leadership abilities, and a background in hospitality management or a related field. Familiarity with property management systems (PMS) like Opera or OnQ, and certifications from hospitality organizations, are often highly valued. Exceptional communication, problem-solving skills, and a customer-centric mindset help individuals stand out in this role. These skills and qualifications are crucial for overseeing guest services, ensuring departmental coordination, and maintaining hotel standards for guest satisfaction.
What job categories do people searching Rooms Director jobs in Puerto Rico look for?
The top searched job categories for Rooms Director jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Rooms Director jobs?
Cities in Puerto Rico with the most Rooms Director job openings:
Director of Revenue Management
San Juan, PR • On-site
RiskOne HR Consulting •
Finance and Insurance • 11 - 50 employees11 - 50 employees
Full-time
Re-posted 2 days ago
Job description
RiskOne HR Consulting is seeking a Director of Revenue Management responsible for developing and executing revenue optimization strategies to maximize profitability and market share. This role oversees pricing, inventory management, demand forecasting, distribution channel performance, and market analysis for guestrooms, group business and other revenue generating areas.
Responsibilities:
- Daily review and implementation of room accommodation and rate inventory controls in OnQ. Includes weekly implementation of roll-in controls.
- Implement all blackout dates in Netrez/OnQ and review monthly to determine if adjustments are needed.
- Work with Director of Front Office to ensure that sellout strategies are in place, and that OnQ PMS is balanced daily.
- Monitor group and transient business thresholds within the five-year forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals within the current 53-week (OnQ) period.
- Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis.
- Conduct a weekly Revenue Management Meeting where the appropriate booking period is evaluated for proper rate and availability control
- Ensure OnQ FMS and the General Ledger are balanced daily as it relates to past actuals.
- Develop annual transient pricing. Ensure pricing in consistent in all distribution channels
- Provide critical analysis of strategies, room statistics and demand factors.
- Review end of month rooms statistics reports including FMS, Monthly Revenue Management Reports, STAR, HILSMART, Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results of implemented strategies.
- Conduct displacement analysis of group business, as needed, to determine impact potential business.
- Review all tentative and definite group bookings, to ensure that they support implemented strategies.
- Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed.
- Analyze past and present trends and make recommendations for future strategies.
- Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget
- Maintain historical data on events and performance on any promotions during these demand-generating events.
- Provide training to other hotel team members on revenue management procedures and principles, as needed.
- Contribute to the development of the marketing plan.
- Partner with Sales and Marketing teams to develop promotion and campaign strategies.
- Participate in weekly commercial strategy meetings.
- Collaborate with Finance on budgeting, forecasting, and long-range planning.
- Directly supervise assigned team members.
- Conduct performance evaluations and coaching sessions.
- Participate in recruitment, onboarding, and employee development activities.
- Ensure compliance with company policies and performance standards.
- Lead and mentor revenue management and reservation staff.
- Establish departmental goals and performance metrics.
- Provide ongoing training and development.
- Maintain an organized and clean work area and hotel environment.
- Any other tasks assigned by General Manager or Director.
About RiskOne
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RiskOne Group is a multidisciplinary firm with services in Insurance & Risk Management, Health & Benefits, Commercial Real Estate and Human Resources Consulting. Our boutique approach allow our customers to enjoy the personalized attention and detailed oriented services of a small firm. Each of our partners has over 20 years of experience in their respective fields with local/national, as well as international resources through our affiliated partners.
Industry
Finance and insurance
Company size
11 - 50 Employees
Headquarters location
San Juan, PR, PR