Rogers It Help Desk Jobs (NOW HIRING)

Position Title: IT Help Desk Administrator with National Safety Apparel in Cleveland, OH

Overview:
We are seeking a motivated and customer-focused IT Help Desk Administrator to join a dynamic team in Cleveland. This full-time, hourly role offers a competitive pay range of $45,000 - $55,000 annually plus a 6% bonus. The ideal candidate will act as the first point of contact for all technical support requests, ensuring smooth operation of IT systems across the organization. This is a hands-on, face-to-face support role based primarily onsite, supporting a few hundred employees across multiple facilities. If you're outgoing, eager to learn, and possess excellent people skills, this opportunity is perfect for you!

Required Skills:

• Proven experience providing help desk support, preferably in manufacturing or production environments
• Strong knowledge of Windows OS, Microsoft Office (especially Outlook and Word)
• Familiarity with Active Directory, user account creation, and basic system administration
• Excellent communication and interpersonal skills
• Patience, problem-solving skills, and a customer-service orientation
• Ability to work onsite full-time and engage face-to-face with users
• Knowledge of ticketing systems (preferably Freshdesk)
• Basic understanding of networking fundamentals (TCP/IP, DHCP, DNS)

Nice to Have Skills:

• Experience with hardware deployments and setup
• Knowledge of remote support tools and VPN configuration
• Previous exposure to ERP systems
• Recent graduation or internship in IT or related field

Preferred Education & Experience:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (preferred but not mandatory)
• Prior experience in help desk support within an organizational setting

Other Requirements:

• Fully onsite support (no remote work) with frequent face-to-face interaction
• Willingness to support multiple facilities and handle varied technical issues
• Strong customer support ethic and proactive attitude
• No travel expected beyond local support needs

Ready to bring your technical skills and excellent support skills to a vibrant team? Apply now and take the next step in your IT career!

Job Order for Placement

Position Title: IT Help Desk Administrator - Cleveland, OH

Overview:
Join a forward-thinking organization as their IT Help Desk Administrator in Cleveland! This full-time, customer-centric role offers an engaging environment where your technical expertise and interpersonal skills will make a difference. You'll provide essential first-line support, troubleshoot hardware and software issues, and support user account management, primarily onsite at a busy production facility. If you thrive in a hands-on setting and enjoy helping others resolve technical challenges, this is your chance to excel.

Required Skills:

• Experience with Windows OS, Microsoft Office Suite, and Active Directory user management
• Strong communication, patience, and problem-solving abilities
• Hands-on experience with help desk ticketing processes (preferably Freshdesk)
• Ability to support hardware setup and basic network troubleshooting
• Customer service skills and ability to work face-to-face with diverse users

Nice to Have Skills:

• Hardware deployment experience
• Knowledge of VPNs, remote access, and ERP systems
• Recent graduates or interns with relevant training or coursework

Preferred Education & Experience:

• Associates or Bachelor's degree preferred in IT or related fields
• Previous help desk experience in a manufacturing or similar environment

Other Requirements:

• Fully onsite role supporting a few hundred employees across multiple facilities
• Willingness to engage in face-to-face support and maintain professionalism
• Strong organizational skills and ability to juggle multiple support requests

If you enjoy a dynamic, engaging environment and want to grow your IT support career, don't wait-apply today!

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