Rockbot Jobs (NOW HIRING)

Job Summary:
Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. The Solutions Engineer will own the technical side of the sales process, engaging with prospects and customers to ensure they understand how Rockbot's solutions fit into their environments, while also supporting internal enablement and documentation.
Responsibilities:
• Partner with Account Executives to qualify, scope, solution, and close mid-market and enterprise opportunities, serving as the technical lead throughout the sales cycle
• Translate technical complexity into clear business value, helping prospects understand how Rockbot fits into their operational and infrastructure environments
• Lead technical discovery conversations to understand customer infrastructure, AV environments, networking requirements, deployment considerations, and third-party integrations
• Design solution configurations that fit the customer's operational reality (venue type, hardware footprint, content workflows, analytics needs)
• Identify, scope, and document integrations across POS, CMS, loyalty, AV, networking, and customer technology ecosystems
• Explain deployment considerations, hardware requirements, and system interoperability to both technical and executive stakeholders
• Own the technical sections of RFP responses, security questionnaires, and SOW inputs
• Build and maintain a library of demo environments, technical one-pagers, and integration guides
• Conduct proof-of-concept deployments and trials where needed
• Work closely with Customer Success and Product to ensure deals are scoped correctly and set up for successful onboarding
• Support the sales process as the subject matter expert in both the Rockbot software platform and the integration into the customer environment
• Act as the technical authority throughout the sales process, advising both customers and internal teams on platform capabilities, integrations, and deployment strategy
• Stay current on Rockbot's product roadmap and represent the voice of prospects internally
• Surface recurring technical objections and blockers to Product and Engineering
• Contribute to enablement materials so AEs can handle first-level technical questions independently
• Complete Rockbot certification across Music, TV, Signage, and Advertising
• Independently deliver at least three (3) technical demos
• Build or improve demo environments and technical content libraries (RFPs, security responses, integration guides)
• Establish strong partnerships with AEs
• Become a trusted first-line technical resource during the sales process
• Independently lead technical discovery, demos, and solution design for active opportunities
• Own technical portions of RFPs, security reviews, and SOW inputs
• Deliver ten (10) total demos tailored to customer environments and stakeholder needs
• Support pilots, proof-of-concepts, and integration scoping where needed
• Contribute enablement tools and technical guidance that improve AE self-sufficiency
• Operate as a technical partner on complex and enterprise deals
• Influence improved win rates, deal velocity, and implementation readiness through accurate scoping and solution design
• Maintain scalable demo, RFP, and technical documentation systems
• Manage and when appropriate, surface recurring objections, integration gaps, and market feedback to Product and Engineering
• Act as a strategic cross-functional resource supporting Sales, Customer Success, and Product teams
Qualifications:
Required:
• 5+ years in pre-sales, solutions engineering, technical sales, AV systems, media technology, or related customer-facing technical roles
• Comfort in a technical conversation with IT, operations, or infrastructure teams, and an ability to translate that into executive-friendly language
• Experience working on-site with key stakeholders and AV experts for a successful experience
• Hands-on experience with hardware/software integrations, networking fundamentals, and custom software integrations
• Strong demo and presentation skills — you can read a room and adapt on the fly
• Experience working with Salesforce, Google Suite, and technical documentation tools
• Excellent written communication skills for RFPs, technical summaries, and internal documentation
Preferred:
• Experience with in-venue technology (AV systems, digital signage, streaming media devices, or IoT) strongly preferred
• Familiarity with programmatic advertising, digital out-of-home (DOOH), or retail media networks is a plus
Company:
Rockbot is a streaming media platform for businesses including TV, background music, mobile app and digital signage applications. Founded in 2010, the company is headquartered in Oakland, USA, with a team of 51-200 employees. The company is currently Growth Stage.