Robotics Program Manager Jobs in La Jolla, CA (NOW HIRING)

Robotics Project Manager
About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals-including retail, industrial and logistics, healthcare, education, manufacturing, and more-maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we're looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.
If this sounds like you, then why wait, APPLY TODAY!!
This is a remote job opportunity anywhere in the USA
$34.00 an hour
The base hourly pay range above represents the minimum and maximum of the pay range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and geographic location. Hourly rates may vary based upon state/local minimum wage restrictions. Final hourly rate of pay will be discussed and determined during the hiring process. Hourly employees will be eligible for overtime pay in accordance with applicable law and KBS policy.
Position Summary
Robotics Project Manager supports the Director of Robotics Program Management, Program Managers and cross-functional teams by helping ensure smooth post-deployment operational success. This role will be responsible for building and maintaining SOPs (Standard Operating Procedures) for the Robotics department. They will also manage the inbound ticket queue from Field Operations to the Robotics Program. Identifies misassigned tickets, resolves issues when possible, and escalates items that require a Program Manager's attention. Robotics Project Manager also organizes documentation, tracks ticket progress, and serves as the first point of contact with Field Operations before engaging Program Managers for escalated support.
Essential Duties and Responsibilities
Responsibilities may include but are not limited to:

• Communication & Liaison: Serve as the primary point of contact with Field Operations on behalf of Program Management. Improve communication and response times across Field Operations, vendors, and the Robotics department from site scheduling through post-deployment operations and end-of-life support.
• Documentation & Reporting: Maintain accurate, up-to-date records in the required tools and ticketing system. Responsible for SOP builds, lead SOP reviews with the Director and Program Managers, and continuously maintain and improve SOPs.
• Issue and Ticket Tracking: Review robot performance, review inbound ticket queue, if robot is performing poorly and does not have a ticket created, create and work the ticket. This supports Program Managers by ensuring every instance of poor performance has a ticket for root cause analysis, trend tracking, and resolution tracking to turn into a FAQ document.
• Quality Assurance: Monitor ticket activity to prevent stalled issues. Escalate concerns when progress has not been made on areas outside of Robotics control. Identifies trends in common issues and required resolutions to improve processes and documentation.
• Cross-Functional Approvals: Review client provided blueprints, escalate any missing information to the client. Transfer blueprints from client SharePoint to in-house SharePoint. Develop a process to mark blueprints in AutoCAD or similar software that clearly identifies all cleaning zones. Manage work output from call center staff and adjust process as needed to ensure the cleaning zones are completed on time, accurate, and fully approved by Program Management prior to robot mapping visits.
• Agility: The role will receive a lot of ad hoc requests from varying levels of leadership and will need to be able to balance those ad hoc requests in addition to the required duties listed above.

Additional Duties and Responsibilities
As required by management.
Knowledge, Skills, and Competencies
Knowledge
• Managing processes, tools, and methods within a fast-paced managed services environment
• Scaling programs from hundreds to thousands of locations with operational success as the end goal
• Continuous improvement methodology
• What is required for a standard operating procedure to be successful
• Intermediate Excel: VLOOKUP/XLOOKUP and creating Pivot Tables
• Intermediate PowerPoint: Creation, formatting, and presentation
• Intermediate Word: Inserting changes within an existing document without ruining formatting, and updating indexes
• How to manage multiple priorities and balance competing demands in a fast-paced environment
Skills
• Ability to present and lead meetings with Directors
• PMO methodology and project delivery frameworks
• Budget vs. actual analysis and burn rate tracking
• KPI (Key Performance Indicators) reporting
• Time management
• Develop effective SOPs
• Ticket queue management
• Strong verbal and written communication skills
• Ability to communicate clearly, concisely, and professionally
• Ability to manage multiple priorities and balance competing demands
• Organized
Competencies
• Escalation management and critical issue resolution
• Driving organizational alignment across competing priorities
• Process improvement identification and implementation
• Strong organizational and critical-thinking skills
• Adaptable in fast-paced environments where priorities change quickly
• Risk management and risk communication
• Identify roadblocks proactively and escalate issues appropriately
Educational Qualifications/Job Experience Requirements
Education

• High School Diploma, additional education is a plus but not required
• Equivalent experience with transferrable skills

Experience

• 2-4 years prior experience in program, project or operational coordination or management
• 2-4 years of prior technology experience is preferred but not required

Working Conditions/Physical Requirements
Schedule:
• Regular weekly schedule; weekends or holidays as needed.
The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements:
• Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs.
• Ability to speak clearly (use of voice)
• Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus.
Environment:
• Remote working environment 90% of the time.
• Lighting varies based on building requirements and may be adjusted within reason.
• Time constraints and related pressures to complete work are high.
Travel: 10% for team meetings and occasional client location visits.
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
The base hourly pay range above represents the minimum and maximum of the pay range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and geographic location. Hourly rates may vary based upon state/local minimum wage restrictions. Final hourly rate of pay will be discussed and determined during the hiring process. Hourly employees will be eligible for overtime pay in accordance with applicable law and KBS policy.
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