Senior RPA Operations Analyst
Denver preferred, however, open to Minneapolis. Potential contract to hire (resource must be located in XE territory) or extension. Senior RPA Operations Analyst Monitor and maintain all production automation processes and jobs. Troubleshoot, debug, and resolve issues with existing automation scripts, pipelines, and workflows. Perform routine maintenance, updates, patching, and refactoring of current automation codebases. Investigate and fix failures in scheduled automation jobs and integrations. Provide Level 2/3 technical support for automation-related incidents and requests. Optimize performance and reliability of existing automations. Document root cause analysis, resolutions, and runbooks for production automations. Collaborate with internal teams to support automation-related production issues. Proactively identify and mitigate risks or instability in current automation environments. Ensure compliance with operational standards and SLAs for automation uptime.
Overview Xcel Energy is seeking a Senior RPA Operations Analyst to take ownership of post-production robotic process automation (RPA) environments. This role is focused on running, supporting, and optimizing automations built by the development team—ensuring stability, documentation, and scalability of the automation ecosystem. This is a high-impact opportunity to help stabilize and mature an RPA function, with a clear mandate to organize, standardize, and prepare processes for future offshore transition.
Key Responsibilities
- Own day-to-day operations of RPA automations in production
- Monitor, support, and troubleshoot Blue Prism bots (break/fix, incident resolution)
- Partner with RPA developers to transition automations into stable production support
- Clean up and enhance existing documentation, runbooks, and support processes
- Establish operational best practices for automation monitoring and governance
- Identify opportunities for performance improvements and risk reduction
- Support knowledge transfer and documentation readiness for future offshore support model
Required Qualifications
- Strong experience supporting RPA production environments
- Hands-on experience with Blue Prism (REQUIRED)
- Background in RPA operations, support, or automation lifecycle management
- Experience with incident management, troubleshooting, and system stabilization
- Ability to work independently and bring structure to evolving processes
Nice-to-Have
- Experience with RPA monitoring tools (e.g., Control Room / C-Two or similar)
- Exposure to automation governance or COE models
- Experience preparing environments for offshore transition or scale
- Python coding experience
EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."