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Roadside Assistance Jobs in Springfield, MA (NOW HIRING)

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Roadside Assistance information

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$11

$22

$40

How much do roadside assistance jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for roadside assistance in Springfield, MA is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.94 per hour, depending on experience, location, and employer.

What is roadside assistance?

Roadside assistance is a service that helps drivers when their vehicle breaks down or encounters problems on the road. It typically includes services such as towing, battery jump-starts, flat tire changes, fuel delivery, and lockout assistance. Roadside assistance is often provided by insurance companies, automobile clubs, or vehicle manufacturers, and can offer peace of mind to drivers by ensuring help is available in emergencies.

What is a roadside assistance job?

Roadside assistance jobs include work as a roadside assistance agent, a roadside assistance technician, and tow or service driver. The specific duties for these positions vary, but your role is always to assist a driver in an emergency situation. For example, a tow and service driver’s responsibilities are to respond to calls for roadside assistance and assess the mechanical issues with the car or truck. If they are simple issues, such as a flat tire, a car in need of gas, or a battery jump start, you may fix them there. If the problems require a more experienced mechanic, you tow the vehicle to a shop. A roadside assistance agent works in a call center and takes customer calls. Their job is to assess the issue and send the proper specialist to help.

What are the key skills and qualifications needed to thrive as a roadside assistance technician, and why are they important?

To thrive as a Roadside Assistance Technician, you need a solid understanding of automotive repair, troubleshooting skills, and typically a valid driver’s license along with relevant certifications. Familiarity with diagnostic tools, GPS systems, and dispatch software is essential for efficient service delivery. Excellent communication, problem-solving abilities, and a calm demeanor under pressure are crucial soft skills in this role. These qualifications ensure quick, safe, and effective assistance to motorists, enhancing customer satisfaction and safety on the road.

What are some common challenges faced by roadside assistance professionals and how can they be addressed?

Roadside Assistance professionals often encounter challenges such as working in unpredictable weather, assisting clients in high-traffic or hazardous locations, and managing stressful situations when customers are anxious or frustrated. To address these challenges, staying updated with safety protocols, maintaining strong communication skills, and having a calm, solution-oriented approach are essential. Many employers also provide regular safety training and equip teams with reliable tools and support systems to ensure both employee and client safety on the job.

What is the difference between Roadside Assistance vs Towing Technician?

AspectRoadside AssistanceTowing Technician
CredentialsBasic automotive knowledge, sometimes certifications in roadside servicesAutomotive repair certifications, specialized towing licenses
Work EnvironmentOn-road, roadside locations, customer sitesGarage, roadside, towing yards
Employer & IndustryAuto clubs, insurance companies, roadside service providersAuto repair shops, towing companies, roadside service providers

Roadside Assistance and Towing Technicians both operate in the automotive support industry, often working together. While roadside assistance focuses on minor repairs and services on the road, towing technicians handle vehicle transport and more complex repairs. Both roles require automotive knowledge, but towing technicians typically have more specialized certifications. Understanding these differences helps customers find the right service for their needs.

More about Roadside Assistance jobs

What are the most commonly searched types of Roadside Assistance jobs in Springfield, MA?

The most popular types of Roadside Assistance jobs in Springfield, MA are:

What are popular job titles related to Roadside Assistance jobs in Springfield, MA?

For Roadside Assistance jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Roadside Assistance jobs in Springfield, MA look for?

The top searched job categories for Roadside Assistance jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Roadside Assistance jobs?

Cities near Springfield, MA with the most Roadside Assistance job openings:

Roadside Assistance jobs near you
Infographic showing various Roadside Assistance job openings in Springfield, MA as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,840 per year, or $22 per hour.

Truck Driver Company - 1-5mo EXP Required - OTR - Dry Van - $1.6k per week - U.S. Xpress - OTR

U.S. Xpress - OTR

Springfield, MA

$1.6K/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Solo OTR CDL-A Truck Drivers: $7,500 Sign On Bonus!.

  • Solo OTR Drivers: 2,000+ Miles Per Week On Average
  • $7,500 SIGN ON BONUS
  • Top 20% of our OTR Drivers earn $1,600+ Weekly

Team Drivers:

  • $10,000 Sign On Bonus/split with an average of 5,500 miles per week!
  • $0.72 - $0.80 CPM Split Starting Pay
  • Our teams average $260,000 annually. Top Teams earn $300,000+ annually!

Don’t have a team partner? We will help you find the right partner with our Team Match program. Or make your own team. Now's the time to bring on a family member or friend to be your teammate on the road. Ask about our sponsorship program.

Benefits:
  • Health, Dental & Vision Insurance with prescription benefits for employees and dependents
  • Paid vacation after 1 year
  • 401(k) Match
  • Basic and Supplemental Life Insurance and Accidental Death and Dismemberment Insurance
  • Short-Term and Long-Term Disability Insurance
  • Accident Insurance
  • Hospital Indemnity, and Critical Illness Coverage
  • Health Care & Flexible Spending Accounts
  • Stock Purchase Plan
  • Employee Assistance Program
  • 24/7 Driver Support
  • Tuition Reimbursement
  • Pet Insurance
  • Paid Orientation
  • Newer equipment averaging 18 Months
  • Convenient Home-Base Terminals
  • $7,500 Sign On Bonus
  • 56 - 60 CPM based on experience and location
  • Consistent Miles & Freight with this truck driving job
Qualifications:
  • Must have Class A License (CDL A) & 21 years or older.
  • Must have 3 months of verifiable experience.
  • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from 56 - 60 CPM depending on route and experience.
  • Bonus payouts subject to qualifications. Ask a Recruiter for details.
  • No more than 1 CMV on-road preventable accident in the last 2 years. No major CMV preventable accidents in the last 5 years.
  • No more than 2 moving violations in the last 2 years.
  • No DUI/DWI within the past 5 years, or 10 years if the offense occurred while holding a CDL.
  • Must be able to pass a DOT physical and drug test. No drug related conviction within the past 5 years, or 10 years if the offense occurred while holding a CDL. No positive/refused tests in the past 10 years with CDL-A/CLP.
  • SAP drivers are not eligible for hire.

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