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Roadside Assistance Jobs in Springfield, MA (NOW HIRING)

AAA Northeast

$21.50 - $25.75/hr

Flatbed / Tow, and Battery drivers are responsible for responding to member requests for roadside assistance. They ensure member safety, vehicle security, and education to members on possible vehicle ...

NETC Fleet Services

Road Service Technician

Sturbridge, MA · On-site

$35 - $40/hr

Perform emergency roadside assistance, repairs, services, and diagnostics to diesel vehicles and equipment. * Perform brake work, electrical work, tire removal and installation. * Perform engine and ...

APR and R LLC

Road Service Technician

Sturbridge, MA · On-site

$140K/yr

Perform emergency roadside assistance, repairs, services, and diagnostics to diesel vehicles and equipment. * Perform brake work, electrical work, tire removal and installation. * Perform engine and ...

Hertz

Sales and Service Specialist

Hartford, CT

$17/hr

Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. * Effectively communicate the Hertz ...

Camping World

RV Sales Associate

West Hatfield, MA · On-site

$50K - $150K/yr

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition ...

Camping World

Service Advisor

West Hatfield, MA · On-site

$50K - $75K/yr

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition ...

Camping World Holdings

Receptionist

West Hatfield, MA · On-site

$14 - $17.56/hr

Pay Range: $14.00-$17.56 Hourly In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if ...

CWI

Receptionist

West Hatfield, MA · On-site

$14 - $17.56/hr

Pay Range: $14.00-$17.56 Hourly In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if ...

Camping World

Receptionist

West Hatfield, MA

$14 - $17.56/hr

Pay Range: $14.00-$17.56 Hourly In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if ...

Camping World

Receptionist

West Hatfield, MA · On-site

$14 - $17.56/hr

Pay Range: $14.00-$17.56 Hourly In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if ...

NETC Fleet Services

Heavy-Duty Tow Driver

Chicopee, MA · On-site

$25 - $35/hr

Provide heavy duty towing and roadside assistance in a safe, professional, and timely manner. * Complete all heavy-duty towing/transport deliveries/pickups as scheduled. * Swiftly, calmly, and ...

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All JobsRoadside Assistance JobsRoadside Assistance Jobs in Springfield, MA

Roadside Assistance information

See Springfield, MA salary details

$11

$22

$40

How much do roadside assistance jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for roadside assistance in Springfield, MA is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.94 per hour, depending on experience, location, and employer.

What is a roadside assistance job?

Roadside assistance jobs include work as a roadside assistance agent, a roadside assistance technician, and tow or service driver. The specific duties for these positions vary, but your role is always to assist a driver in an emergency situation. For example, a tow and service driver’s responsibilities are to respond to calls for roadside assistance and assess the mechanical issues with the car or truck. If they are simple issues, such as a flat tire, a car in need of gas, or a battery jump start, you may fix them there. If the problems require a more experienced mechanic, you tow the vehicle to a shop. A roadside assistance agent works in a call center and takes customer calls. Their job is to assess the issue and send the proper specialist to help.

What are the key skills and qualifications needed to thrive as a roadside assistance technician, and why are they important?

To thrive as a Roadside Assistance Technician, you need a solid understanding of automotive repair, troubleshooting skills, and typically a valid driver’s license along with relevant certifications. Familiarity with diagnostic tools, GPS systems, and dispatch software is essential for efficient service delivery. Excellent communication, problem-solving abilities, and a calm demeanor under pressure are crucial soft skills in this role. These qualifications ensure quick, safe, and effective assistance to motorists, enhancing customer satisfaction and safety on the road.

What is roadside assistance?

Roadside assistance is a service that helps drivers when their vehicle breaks down or encounters problems on the road. It typically includes services such as towing, battery jump-starts, flat tire changes, fuel delivery, and lockout assistance. Roadside assistance is often provided by insurance companies, automobile clubs, or vehicle manufacturers, and can offer peace of mind to drivers by ensuring help is available in emergencies.

What is the difference between Roadside Assistance vs Towing Technician?

AspectRoadside AssistanceTowing Technician
CredentialsBasic automotive knowledge, sometimes certifications in roadside servicesAutomotive repair certifications, specialized towing licenses
Work EnvironmentOn-road, roadside locations, customer sitesGarage, roadside, towing yards
Employer & IndustryAuto clubs, insurance companies, roadside service providersAuto repair shops, towing companies, roadside service providers

Roadside Assistance and Towing Technicians both operate in the automotive support industry, often working together. While roadside assistance focuses on minor repairs and services on the road, towing technicians handle vehicle transport and more complex repairs. Both roles require automotive knowledge, but towing technicians typically have more specialized certifications. Understanding these differences helps customers find the right service for their needs.

What are some common challenges faced by roadside assistance professionals and how can they be addressed?

Roadside Assistance professionals often encounter challenges such as working in unpredictable weather, assisting clients in high-traffic or hazardous locations, and managing stressful situations when customers are anxious or frustrated. To address these challenges, staying updated with safety protocols, maintaining strong communication skills, and having a calm, solution-oriented approach are essential. Many employers also provide regular safety training and equip teams with reliable tools and support systems to ensure both employee and client safety on the job.
More about Roadside Assistance jobs

What are the most commonly searched types of Roadside Assistance jobs in Springfield, MA?

The most popular types of Roadside Assistance jobs in Springfield, MA are:

What are popular job titles related to Roadside Assistance jobs in Springfield, MA?

For Roadside Assistance jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Roadside Assistance jobs in Springfield, MA look for?

The top searched job categories for Roadside Assistance jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Roadside Assistance jobs?

Cities near Springfield, MA with the most Roadside Assistance job openings:

Roadside Assistance jobs near you
Infographic showing various Roadside Assistance job openings in Springfield, MA as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,840 per year, or $22 per hour.

Roadside Assistance Driver (57700)

AAA Northeast

$21.50 - $25.75/hr

Full-time

Re-posted 9 days ago

AAA Northeast rating

8.0

Company rating: 8.0 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

164th of 309 rated insurance

Job description

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?


At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Multiple full-time Tow Truck Operator (Flatbed) positions available primarily out of our W. Springfield MA  MA location  **Prior experience NOT required. CDL is NOT required.

Positions available on mid-day and Second Shift.

Compensation: $21.75 - $25.75 / hour along with full benefits & incentives. Rate range includes differentials below.

** Additional $2.50 per hour overnight differential added on any hours worked between 10pm and 6am. Additional $1 per hour weekend differential for any weekend hours worked. Additional $1.50 per hour evening differential for any hours worked between 6pm and 10pm. Differentials CAN be combined!

As a AAA Roadside Technician, you will be responsible for providing safe, best-in-class roadside solutions for AAA members. Flatbed / Tow, and Battery drivers are responsible for responding to member requests for roadside assistance. They ensure member safety, vehicle security, and education to members on possible vehicle issues. In this role, you will provide minor mechanical assistance in an attempt to get the member’s vehicle safely back on the road. If not successful, you will then safely tow the disabled vehicle to a member requested destination.  Battery Service Drivers provide jump starts, flat tire replacement, vehicle entries, and other related services. They test all batteries; install and replace batteries as needed; provide roadside diagnostic and repair assistance to disabled member vehicles. You will be considered a hero to several people each and every day!

  • Respond to AAA member’s requests for roadside assistance
  • Communicate with dispatchers to determine logistics, service to be performed, and ETA
  • Greet stranded AAA member on scene, ensure their safety, provide reassurance and/or advice to members who are fearful or anxious, and assess the overall situation with member & vehicle.
  • Assess the safety of the scene where service is to be performed, ensuring a safe environment for you, the member, and the service.
  • Provide minor mechanical assistance using provided tools/gear. Common tasks include (but are not limited to) battery boosts, battery sales, tire changes, and lock-outs.
  • If towing is required, you will safely tow the member’s vehicle in accordance with AAA policies & procedures using AAA’s state-of-the-art tow vehicles (flatbed or wrecker).
  • Occasionally support other fleet locations, and have the flexibility to work nights, extended hours, weekends, and holidays.


Licenses and Certifications:

Active and valid driver’s license issued by only one state or jurisdiction. Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy. Ability to obtain and maintain a DOT medical certificate.


AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

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