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Rma Technical Customer Support Jobs (NOW HIRING)

Amazon

AZ · On-site

Sep 15, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Neura Market

$400/day

We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a variety of tasks related to our customers in North ...

Ra

Technical Support VP

Tualatin, OR · On-site

Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...

Ra

Technical Support VP

Tualatin, OR · On-site

Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...

ClickHouse, Inc.

We are growing our support team at ClickHouse, and we're looking for a Senior Technical Customer Support Engineer, Federal , to serve the specific needs of our U.S. public sector customers, federal ...

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Rma Technical Customer Support information

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$12

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$31

How much do rma technical customer support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for rma technical customer support in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is an RMA Technical Customer Support specialist?

RMA Technical Customer Support specialists are professionals who handle Return Merchandise Authorization (RMA) requests from customers experiencing issues with products. They assist customers in troubleshooting problems, determine if a product is eligible for return or replacement, and guide them through the RMA process. These specialists also coordinate with internal teams to ensure timely repair or replacement, aiming to resolve customer issues efficiently and maintain satisfaction. Their role requires strong technical knowledge, communication skills, and a customer-focused approach.

What are the key skills and qualifications needed to thrive as an RMA Technical Customer Support specialist?

To thrive as an RMA Technical Customer Support specialist, you need strong troubleshooting skills, technical knowledge of hardware/software products, and experience with return merchandise authorization (RMA) processes, typically supported by relevant technical certifications or prior support experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and diagnostic tools is often required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively addressing customer concerns and providing clear solutions. These skills and qualities ensure efficient resolution of customer issues, high satisfaction rates, and smooth handling of product returns and replacements.

What are some common challenges faced by an RMA Technical Customer Support specialist, and how can they effectively address them?

RMA Technical Customer Support specialists often encounter challenges such as handling frustrated customers, managing high volumes of return requests, and ensuring timely resolution of technical issues. Success in this role requires strong communication skills to clearly explain return processes and technical solutions, as well as the ability to stay organized when tracking multiple cases. Collaborating closely with warehouse, logistics, and engineering teams is essential to ensure returned products are processed correctly and customer concerns are fully resolved. Continuous learning about products and internal systems also helps specialists provide accurate support and maintain high customer satisfaction.

What are popular job titles related to Rma Technical Customer Support jobs?

For Rma Technical Customer Support jobs, the most frequently searched job titles are:

Bilingual Technical Customer Support, Ring, Ring

AZ • On-site

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

Full-time

Re-posted 23 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,173 frontline employees who took The Breakroom Quiz

Job description

Application deadline: Sep 15, 2026
At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring customers. The team is looking for driven individuals who are up to the challenge of solving customer issues while providing a positive customer experience. Customer Support representatives are technically savvy problem-solvers with a focus on customer account security.

An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally in both Spanish and English, with maturity and self-confidence.
Key job responsibilities
Provide prompt, efficient, detailed service by engaging directly with Ring's customers
Serve as a voice and advocate for customers when concerns are surfaced
Work with customers to understand how they use Ring products to resolve their issues and maximize their investments
Act as an advocate for customers by reporting and addressing observed areas for improvement
Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience
Assist with customer communication and troubleshooting during Ring product launches
Work across the customer support spectrum to ensure consistent, high-quality support
Develop detailed knowledge of specific product lines and features
Handle various types of customer contact including chat, email, inbound and outbound voice calls
A day in the life
Ring Technical Customer Support assists customers with their device needs. You will support customers with device account and billing maintenance, account and device setup, and technical troubleshooting daily to ensure their devices are operating as expected and customer accounts are in order

Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve complex problems while providing an exceptional experience to our customers. Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution. Additionally, you will work collaboratively with other Ring teams to identify, document, and escalate emerging issues.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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