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Rma Technical Customer Support Jobs (NOW HIRING)

Trimble, Inc.

Technical Customer Support

Knoxville, TN · On-site

Elevate Customer Success as a Technical Customer Support Technician Transform Your VDC Expertise: Empower the Future of Construction Technology! Ready to transition into becoming the technical expert ...

Trimble

Technical Customer Support

Portsmouth, NH · Remote

Elevate Customer Success as a Technical Customer Support Technician Transform Your VDC Expertise: Empower the Future of Construction Technology! Ready to transition into becoming the technical expert ...

FN America

Technical Customer Support Coordinator

Columbia, SC · On-site

$16.25 - $20.50/hr

Job Title Technical Customer Support Coordinator Position Reports To Manager, Technical Customer ... RMA) processing, and credit/debit transactions. * Review and ensure that all submitted orders ...

New

Sync.com, Inc

Technical Customer Support

Dallas, TX · On-site +1

Provide exceptional technical support to customers using our cloud storage and file sharing platform, resolving technical, account, and billing inquiries while communicating complex concepts in a ...

Foundever

$19/hr

Technical Customer Support Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets * Troubleshoot technical issues related to Zoo Design Studio, CAD ...

Trimble

Technical Customer Support - VDC

Westminster, CO · On-site

$22.69 - $28.32/hr

Demonstrated experience in a technical support, customer service, or helpdesk environment. Strong communication and interpersonal skills with a commitment to providing an inclusive, customer-centric ...

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Rma Technical Customer Support information

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How much do rma technical customer support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for rma technical customer support in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is an RMA Technical Customer Support specialist?

RMA Technical Customer Support specialists are professionals who handle Return Merchandise Authorization (RMA) requests from customers experiencing issues with products. They assist customers in troubleshooting problems, determine if a product is eligible for return or replacement, and guide them through the RMA process. These specialists also coordinate with internal teams to ensure timely repair or replacement, aiming to resolve customer issues efficiently and maintain satisfaction. Their role requires strong technical knowledge, communication skills, and a customer-focused approach.

What are the key skills and qualifications needed to thrive as an RMA Technical Customer Support specialist?

To thrive as an RMA Technical Customer Support specialist, you need strong troubleshooting skills, technical knowledge of hardware/software products, and experience with return merchandise authorization (RMA) processes, typically supported by relevant technical certifications or prior support experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and diagnostic tools is often required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively addressing customer concerns and providing clear solutions. These skills and qualities ensure efficient resolution of customer issues, high satisfaction rates, and smooth handling of product returns and replacements.

What are some common challenges faced by an RMA Technical Customer Support specialist, and how can they effectively address them?

RMA Technical Customer Support specialists often encounter challenges such as handling frustrated customers, managing high volumes of return requests, and ensuring timely resolution of technical issues. Success in this role requires strong communication skills to clearly explain return processes and technical solutions, as well as the ability to stay organized when tracking multiple cases. Collaborating closely with warehouse, logistics, and engineering teams is essential to ensure returned products are processed correctly and customer concerns are fully resolved. Continuous learning about products and internal systems also helps specialists provide accurate support and maintain high customer satisfaction.

What are popular job titles related to Rma Technical Customer Support jobs?

For Rma Technical Customer Support jobs, the most frequently searched job titles are:

Technical Customer Support & RMA Manager

Charlotte, NC • On-site

Teguar Corporation
Computer and Peripheral Equipment Manufacturing • 11 - 50 employees
Learn more about Teguar Corporationexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Teguar is a leading provider of cutting-edge industrial and medical computer solutions that are specifically designed to provide reliable performance in the most demanding environments and applications. Founded in 2010, we are a fast-growing Inc 5000 company and we believe in excellence in the quality of our products, the quality of our customer service and the quality of our team.

About the Role

We are seeking a Technical Customer Support & RMA Manager to lead Teguar's Technical Support and RMA repair services departments.

This role ensures customers receive timely, accurate, and professional technical service while building the processes, metrics, communication rhythms, and team structure needed to support current operations and future growth.

This role is 100% on-site and located in our Charlotte, NC headquarters.

What You'll Do
  • Lead daily operations of the Technical Support and RMA/Repair services departments.
  • Manage team performance, staffing, training, coaching, and employee development.
  • Build and maintain scalable processes for Technical Support and RMA, including intake, triage, escalation, documentation, automation rollout, and handoffs with Sales, Product Management, Operations, Quality, and Fulfillment.
  • Establish and monitor KPIs including response times, repair turnaround times, backlog, service quality, and customer satisfaction.
  • Oversee customer escalations and ensure timely resolution of technical issues, repairs, returns, and exchanges.
  • Analyze service trends and customer feedback to identify improvement opportunities and product quality concerns.
  • Manage repair department performance, including service costs, repair efficiency, and departmental profitability.
  • Partner with Sales, Product Management, Operations, Quality and Fulfillment to resolve customer issues and improve service delivery.
  • Maintain expertise of company products, services, and technical solutions.

Requirements

  • Bachelor's degree in Business, Information Technology or related field and 4 years of relevant experience; or a minimum of 7 years experience in lieu of education; or an equivalent combination of education and experience.
  • 4+ years of experience in technical support, service operations, or repair services.
  • Experience managing both a customer-facing Technical Support team and an RMA/Repair Services operation.
  • Proven experience developing KPIs and improving service performance metrics.
  • Experience with industrial, medical, embedded, or computer hardware products.
  • Eligible to work in the United States without visa sponsorship.
  • Able to work on-site.
Preferred
  • Knowledge of export related governmental regulation.
  • ISO 9001 and/or ISO 13485 experience.

Benefits

  • Up to $10,000 in relocation assistance for the right candidate for this position.
  • 401K matching
  • HRA (Health Reimbursement Account) covers medical, dental and vision expenses
  • Basic Life and AD&D Insurance
  • Supplemental Insurance plans
  • Gym membership
  • Paid Holidays and PTO days
  • Birthday PTO and Volunteer Day
  • Culture Committee Program
  • Employee Referral Bonus Program
  • Modern office work environment with free drinks and snacks
TEGUAR logo

About TEGUAR

Sourced by ZipRecruiter

Industry

Computer and peripheral equipment manufacturing

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2010

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