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Rma Technical Customer Support Jobs (NOW HIRING)

XOTIC PC

Customer Support Lead & RMA Coordinator

Lincoln, NE · On-site

$16.25 - $20.75/hr

Customer Support Lead & RMA Coordinator Lead, support, and keep our technical operations running smoothly Do you excel at guiding others, answering tough technical questions, and keeping detailed ...

Amazon

AZ

Sep 15, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Sep 15, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ

Sep 15, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Sep 10, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

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Rma Technical Customer Support information

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How much do rma technical customer support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for rma technical customer support in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is an RMA Technical Customer Support specialist?

RMA Technical Customer Support specialists are professionals who handle Return Merchandise Authorization (RMA) requests from customers experiencing issues with products. They assist customers in troubleshooting problems, determine if a product is eligible for return or replacement, and guide them through the RMA process. These specialists also coordinate with internal teams to ensure timely repair or replacement, aiming to resolve customer issues efficiently and maintain satisfaction. Their role requires strong technical knowledge, communication skills, and a customer-focused approach.

What are the key skills and qualifications needed to thrive as an RMA Technical Customer Support specialist?

To thrive as an RMA Technical Customer Support specialist, you need strong troubleshooting skills, technical knowledge of hardware/software products, and experience with return merchandise authorization (RMA) processes, typically supported by relevant technical certifications or prior support experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and diagnostic tools is often required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively addressing customer concerns and providing clear solutions. These skills and qualities ensure efficient resolution of customer issues, high satisfaction rates, and smooth handling of product returns and replacements.

What are some common challenges faced by an RMA Technical Customer Support specialist, and how can they effectively address them?

RMA Technical Customer Support specialists often encounter challenges such as handling frustrated customers, managing high volumes of return requests, and ensuring timely resolution of technical issues. Success in this role requires strong communication skills to clearly explain return processes and technical solutions, as well as the ability to stay organized when tracking multiple cases. Collaborating closely with warehouse, logistics, and engineering teams is essential to ensure returned products are processed correctly and customer concerns are fully resolved. Continuous learning about products and internal systems also helps specialists provide accurate support and maintain high customer satisfaction.

What are popular job titles related to Rma Technical Customer Support jobs?

For Rma Technical Customer Support jobs, the most frequently searched job titles are:

Technical Customer Support Specialist II

Dallas, TX • On-site

Embed
Computer and Peripheral Equipment Manufacturing • 11 - 50 employees
Learn more about Embedexternal

Full-time

Posted 16 days ago

Job description

Fueling the business of fun.


Not just a game-changer, it's a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.


With Embed's platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.


We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.


We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one's having more fun than us.


About the Role


The key responsibilities of the Technical Customer Support Specialist II are:


1. First point of contact for customers; hence, develop relationships and build rapport quickly with customers,

2. Provide timely, consistent, and best-in-class customer support via telephone, email, chat, and any future channel, and

3. Lead by example and adhere to prescribed departmental procedures and provide support in a consistent and similar manner in handling customers' incidents and requests.

This involves working with customers, Support team members, and other departments to not only solve technical and non-technical problems but also, consult with Support team members to implement workarounds to deliver timely, consistent, and technically sound customer support.

In addition, the Technical Customer Support Specialist II will investigate, replicate, validate, and troubleshoot incidents raised by customers and create, update, escalate, and document tickets with the prescribed ticket logging policies and procedures.


Key Responsibilities


  • Provide first-class customer support via phone, email, and chat
  • Conduct initial troubleshooting, validation, and root cause investigation
  • Triage inbound issues, prioritize ticket queues, and escalate appropriately
  • Communicate proactively with customers using clear and professional language
  • Use internal tools and knowledge bases to ensure up-to-date and accurate solutions
  • Collaborate with other team members to improve processes and documentation
  • Mentor and guide junior support staff through escalated issues
  • Identify trends and suggest improvements to enhance customer experience


Required Skills and Experience


  • 3+ years of experience in a customer or technical support role
  • Strong troubleshooting and critical thinking skills
  • Excellent verbal and written communication skills
  • Experience working with ticketing systems and support platforms
  • Ability to mentor and support team members in resolving complex queries
  • A proactive and solutions-focused mindset
  • Knowledge of relevant software, systems, or tools (CRM, ticketing tools, etc.)
  • Ability to work independently and collaboratively in a fast-paced environment

Apply