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Rma Processor Jobs in Florida (NOW HIRING)

Peak Technologies

Repair Administrator

Miami, FL · On-site

$16.35 - $17/hr

JOB SUMMARY & SCOPE Responsible for assisting with the Return Merchandise Authorization (RMA) process for our Manage Service and Depot repair customers. This position works closely with Receiving ...

Super Micro Computer

Service Engineer

Miami, FL · On-site

$79K - $87K/yr

... RMA processes and spare parts logistics • Manage and resolve service tickets using Salesforce or similar ticketing systems • Support GPU platforms such as NVIDIA HGX/DGX-based systems. • ...

Kavaliro

Project Manager

Jacksonville, FL · On-site

$31 - $36/hr

Support the planning and execution of internal business systems projects, enhancements, and process improvements across ERP, CRM, payment, RMA, logistics, and reporting platforms. * Work with Finance ...

Leidos

Tier 2 Technician

Cape Canaveral, FL

$73K - $132K/yr

Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process). * Layer 1 and Layer 2 network experience (CAT5, SM/MM Fiber, Serial cables, SFP)

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Rma Processor information

What is an RMA processor?

RMA Processors are professionals responsible for handling Return Merchandise Authorization (RMA) requests within a company. Their main tasks include processing product returns, validating warranty claims, coordinating replacements or repairs, and ensuring accurate records of returned goods. They often work closely with customer service, warehouse, and quality assurance teams to resolve customer issues efficiently. RMA Processors help streamline the return process, improve customer satisfaction, and maintain inventory accuracy.

What are the key skills and qualifications needed to thrive as an RMA processor, and why are they important?

To thrive as an RMA Processor, you need strong attention to detail, organizational skills, and experience in inventory management or logistics, often requiring a high school diploma or equivalent. Familiarity with return merchandise authorization (RMA) systems, ERP software, and proficiency in Microsoft Office are typically expected. Excellent communication, problem-solving abilities, and customer service skills help you efficiently resolve issues and coordinate with internal teams. These skills ensure accurate tracking of returns, customer satisfaction, and smooth operations within supply chain and warranty processes.

What are some common challenges faced by RMA processors and how can they be managed effectively?

RMA Processors often encounter challenges such as managing high volumes of returns, ensuring accurate documentation, and coordinating with multiple departments like customer service and logistics. Staying organized and detail-oriented is crucial to avoid processing errors and delays. Effective communication and proactive problem-solving help in resolving discrepancies quickly, while familiarity with inventory management systems can streamline the workflow. Regular training and clear procedures also support RMA Processors in handling these challenges efficiently.

What is the difference between Rma Processor vs Customer Service Representative?

AspectRma ProcessorCustomer Service Representative
CredentialsTypically requires basic computer skills, familiarity with return policiesRequires strong communication skills, customer service experience
Work EnvironmentOffice or warehouse setting, focused on processing returnsCall centers, retail, or office environments, focused on customer interaction
Industry UsageCommon in electronics, retail, and manufacturing sectorsWidespread across various industries including retail, telecom, and services

The main difference is that Rma Processors focus on managing product returns and warranty claims, requiring specific knowledge of return procedures. Customer Service Representatives handle broader customer inquiries and support, often involving communication skills and problem-solving. Both roles are essential in customer-facing industries but serve different functions within the customer support process.

What are popular job titles related to Rma Processor jobs in Florida?

For Rma Processor jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Rma Processor jobs in Florida look for?

The top searched job categories for Rma Processor jobs in Florida are:

What cities in Florida are hiring for Rma Processor jobs?

Cities in Florida with the most Rma Processor job openings:

Rma Processor jobs near you
Infographic showing various Rma Processor job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 13% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Repair Administrator

Peak Technologies

Miami, FL • On-site

$16.35 - $17/hr

Full-time

Re-posted 2 days ago

Job description

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
JOB SUMMARY & SCOPE
Responsible for assisting with the Return Merchandise Authorization (RMA) process for our Manage Service and Depot repair customers. This position works closely with Receiving, Shipping, Contract Admin, 3rd party vendors, and customers. It is imperative for this individual to project a professional company image with customer interaction.
KEY ACCOUNTABILITIES
  • Opening/Updating/Closing Managed Service Return Merchandise Authorizations in Peak systems and with vendors.
  • Tracking RMA's from time of opening to time it is returned to customer.
  • Escalating when RMA's not meeting SLA due to vendor and / or customers are not meeting due-back SLA.
  • Facilitating updates to equipment records and confirming contracts are correct.
  • Work with warehouse on pulling and sending customer's spare pool devices.
  • Work in multiple systems simultaneously.
  • Create & Update New/Existing Client Records.
  • Identify, research, and resolve customer issues and questions on RMA's; Escalates to appropriate Department Managers for assistance when needed.
  • Communicating with customers through various channels.
  • Attends and participates in meetings and training as required.
  • Partner with Sales Department and Client Manager on Special Price Quotes for New Customers.
  • Prioritize calls and emails according to urgency and importance.
  • Produce reports from systems to meet customer needs.
  • Other job duties as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS
  • High School diploma
  • 3-5 Years of Customer Service, Call Center, Order/Data Entry or related experience
  • The ability to work and interact effectively in a fast-paced team environment
  • Well-developed written and verbal skills
  • Demonstrated data entry accuracy and attention to detail a must
  • Maintains Peak's professional and customer centric reputation
  • Must be able to sit at and work on a computer with headset for long periods of time

TYPICAL PERFORMANCE TARGETS
  • SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
  • COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
  • INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS
  • Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
  • Read and interpret documents, procedure manuals and various correspondence from both internal and external.
  • Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION
  • Role does not require supervision of direct and indirect reports.

DECISION MAKING + REASONING
  • Able to take accountability and responsibility for business target delivery and decision making.
  • Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.

PHYSICAL REQUIREMENTS
Activity
Amount of Time
None
Under 1/3
1/3 to 2/3
Over 2/3
Stand
X
Walk
X
Sit
X
Use hands to finger, handle, or feel
X
Reach with hands and arms
X
Climb or balance
X
Stoop, kneel, crouch, or crawl
X
Talk or hear
X
Lift Up to 25lbs
X
Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.

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