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Rma Associate Jobs in Chicago, IL (NOW HIRING)

Ruprecht CO

Customer Service Representative

Mundelein, IL · On-site

$16.25 - $22.25/hr

The Customer Service Associate answers incoming calls and emails regarding complex customer service ... Authorization (RMA) requests • Assists claims department on matters related to incorrect or ...

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $150K/yr

The Service Operations Manager is responsible for associate development, labor planning, workload ... Inspect products returned to manufacturing and assist with Return Material Authorization (RMA ...

Ruprecht Company

Customer Service Representative

Mundelein, IL · On-site

$16.25 - $22.25/hr

The Customer Service Associate answers incoming calls and emails regarding complex customer service ... Authorization (RMA) requests • Assists claims department on matters related to incorrect or ...

Search Made Easy

Account Manager (CXP-1)

Vernon Hills, IL · Hybrid

$55K - $60K/yr

... RMA), ISO complaints, and claims. * Collaboration: Work closely with Supply Chain Buyer/Planners ... An associate degree or equivalent experience is preferred. * Experience: Previous experience in a ...

Proactive MD

Certified Medical Assistant

Merrillville, IN · On-site

$16.75 - $21.50/hr

High school diploma or equivalent (associate degree preferred) * Active and unrevoked certification such as RMA, CCMA, CMA, NCMA, or NCRMA certification * Candidates who do not possess Medical ...

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Rma Associate information

See Chicago, IL salary details

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How much do rma associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for rma associate in Chicago, IL is $20.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.30 per hour, depending on experience, location, and employer.

What is an RMA Associate?

An RMA Associate is a professional responsible for managing the Return Merchandise Authorization (RMA) process within a company. Their main duties include processing customer requests for product returns, coordinating with warehouse and shipping teams, inspecting returned items, and ensuring replacements or refunds are handled efficiently. They also maintain accurate records of returned goods and communicate with customers about the status of their returns. This role is critical in ensuring customer satisfaction and maintaining accurate inventory records.

What are the key skills and qualifications needed to thrive as an RMA Associate, and why are they important?

To excel as an RMA Associate, you need strong organizational skills, attention to detail, and experience with return merchandise authorization processes, typically supported by a high school diploma or equivalent. Familiarity with inventory management systems, ERP software, and basic data entry tools is often required. Effective communication, problem-solving abilities, and customer service orientation help you manage returns efficiently and maintain positive client relationships. These skills ensure accurate processing of returns, minimize errors, and contribute to customer satisfaction and operational efficiency.

What are some common challenges RMA Associates face when processing returns, and how can they be managed?

RMA Associates often encounter challenges such as incomplete customer information, handling high volumes of return requests, and coordinating with multiple departments to resolve issues efficiently. Managing these challenges requires strong attention to detail, effective communication, and familiarity with the company's return policies and inventory systems. Proactively following up with customers, maintaining organized records, and collaborating closely with warehouse and customer service teams can help ensure smooth and timely resolution of return cases.

Is RMA a good place to work?

An RMA Associate role involves processing return merchandise authorizations, often requiring attention to detail and familiarity with inventory management systems. The work environment can vary by company but generally includes standard office or warehouse settings with regular hours. Job satisfaction depends on company culture, workload, and individual preferences.

Is an Rma Associate a good career choice?

An RMA Associate role involves processing return merchandise authorizations, managing product returns, and coordinating with customers and suppliers. It can offer stable employment with opportunities to develop skills in customer service, inventory management, and logistics, making it a viable career path in supply chain or warehouse environments.

What are the most commonly searched types of Rma jobs in Chicago, IL?

The most popular types of Rma jobs in Chicago, IL are:

Rma Associate jobs near you

Customer Service Representative

Ruprecht CO

Mundelein, IL • On-site

$16.25 - $22.25/hr

Other

Re-posted 18 days ago

Job description

Office based sales position within the back-office team, acting as a Customer Service Associate. The person in this role is responsible for providing customer and sales support functions. The Customer Service Associate answers incoming calls and emails regarding complex customer service issues, purchase orders, billing questions, and collects payments from our customers
This document in no way states or implies that these are the only duties to be performed by the employee occupying the position.
Duties & Responsibilities
• This role is accountable for guiding the life cycle of the order, from order entry into our system, until arrival to the customer.
• Ensures all order management guidelines such as lead time, order minimums, order cut-off times, late order requests and changes are followed to minimize errors and maximize Supply Chain efficiency.
• Key point person on incoming emails and collaborate with the transportation team obtaining on-going updates to provide the customer, sales, and broker (where applicable).
• Manage a high volume of communication/requests, resolving issues in an accurate and timely manner.
• OTIF - avoid fines from customers by filling on time & in full
• Proactively partner with Supply Planning and Demand Planning on resolutions when shortages are known. Obtain options for customer's shortages and present details related to root cause, along with options for recovery.
• Responsible for Return Merchandise Authorization (RMA) requests
• Assists claims department on matters related to incorrect or rejected orders.
• Assist other departments and channels throughout the organization with Customer Care related support
Requirements
• Bachelor's Degree preferred
• Knowledge of Microsoft Office. Outlook, Excel and PowerPoint
• Must be able to multi-task with many competing day-to-day activities with competing priorities.
• Strong Organizational skills
• Customer Centric
• Flexibility to adapt to a varied work schedule.
• Must be able to maintain a high level of confidentiality.
• Ability to work well with others in fast paced, dynamic environment.
• Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.
Work Environment and Physical Requirements
The work environment alternates between a cold production setting with concrete floors and an office. This position requires the team member to:
• Sit for an extended period of time at a computer.
• Stand and walk through the production floor and endure cold temperatures (38 degrees)
• Must occasionally lift/move up to 40 lbs.
Food Safety
Kilcoy has adopted the SQF System for food safety management and is under continuous USDA meat & poultry jurisdiction. All Kilcoy team members are responsible for food safety and quality requirements. Team members will be regularly informed, trained, and held accountable for managing food safety and regulatory expectations within their work areas. Team members should notify their department management about any food safety issues or concerns to be adequately addressed.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

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