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Rma Analyst Jobs in Wisconsin (NOW HIRING)

Foxconn WI

RMA Manager

Mount Pleasant, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics * Drive continuous improvement initiatives to reduce return rates and improve repair efficiency

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics * Drive continuous improvement initiatives to reduce return rates and improve repair efficiency

Sanmina

RMA Repair Technician

Pleasant Prairie, WI · On-site

Write detailed failure analysis reports and update repair logs Help in maintaining and establishing processes and procedures to ensure that RMA's are processed and closed in a timely manner ...

Foxconn WI

RMA Quality Technician

Mount Pleasant, WI · On-site

$17.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

RMA Quality Technician Department: Supporting Quality Employment Type: Full Time Location: SMC ... Assisting Quality Engineers with measurement analysis of Production Launch runs and other duties as ...

Foxconn WI

Failure Analysis Engineer

Mount Pleasant, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Failure Analysis Engineer Department: L10 /L11 Test Engineering Employment Type: Full Time Location ... Drive "best practices" across WW Operational, RMA & Service Sites * Program manage CSP/Enterprise ...

Foxconn WI

Failure Analysis Engineer

Mount Pleasant, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Failure Analysis Engineer Department: GL6 Repair & Rework Employment Type: Full Time Location: SMC ... Drive "best practices" across WW Operational, RMA & Service Sites * Program manage CSP/Enterprise ...

Foxconn WI

Failure Analysis Engineer

Mount Pleasant, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Failure Analysis Engineer Department: Supporting Quality Employment Type: Full Time Location: SMC ... Drive "best practices" across WW Operational, RMA & Service Sites * Program manage CSP/Enterprise ...

Foxconn WI

Failure Analysis Engineer

Mount Pleasant, WI

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Failure Analysis ... Drive "best practices" across WW Operational, RMA & Service Sites * Program manage CSP/Enterprise ...

Foxconn WI

Failure Analysis Engineer

Mount Pleasant, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Failure Analysis ... Drive "best practices" across WW Operational, RMA & Service Sites * Program manage CSP/Enterprise ...

Foxconn WI

Failure Analysis Engineer

Mount Pleasant, WI

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Failure Analysis ... Drive "best practices" across WW Operational, RMA & Service Sites * Program manage CSP/Enterprise ...

Foxconn WI

Inventory Control Associate

Mount Pleasant, WI

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Once a part of the team, you will be responsible for a wide variety of tasks within the RMA ... Investigate inventory discrepancies and assist with root cause analysis and corrective actions

Foxconn WI

Inventory Control Associate

Mount Pleasant, WI · On-site

$16.50 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Once a part of the team, you will be responsible for a wide variety of tasks within the RMA ... Investigate inventory discrepancies and assist with root cause analysis and corrective actions

Foxconn WI

Inventory Control Lead

Mount Pleasant, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordinate material movement between Warehouse, Repair, Testing, Failure Analysis, and Logistics teams * Ensure proper identification, labeling, and traceability of all inventory throughout the RMA ...

Foxconn WI

Debug Technician

Mount Pleasant, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Repair RMA return defective circuit boards. * Work closely with Failure Analysis Engineer (FAE) for PCAs troubleshooting and provide root-cause diagnostic feedback. * Hands on soldering skills for ...

Foxconn WI

Inventory Control Lead

Mount Pleasant, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordinate material movement between Warehouse, Repair, Testing, Failure Analysis, and Logistics teams * Ensure proper identification, labeling, and traceability of all inventory throughout the RMA ...

Foxconn WI

Debug Technician

Mount Pleasant, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Repair RMA return defective circuit boards. * Work closely with Failure Analysis Engineer (FAE) for PCAs troubleshooting and provide root-cause diagnostic feedback. * Hands on soldering skills for ...

Foxconn WI

RMA Quality Technician

Mount Pleasant, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assisting Quality Engineers with measurement analysis of Production Launch runs and other duties as assigned. * Ensuring test equipment is calibrated and working correctly. * Other Duties as assigned.

Ducommun

Aftermarket Services Coordinator

Appleton, WI · On-site

$19.25 - $24.50/hr

Issue RMA numbers and provide customers with return instructions. * Maintain a professional ... Problem-solving and analytical abilities. * Ability to work under pressure and meet deadlines.

Foxconn WI

Manufacturing Engineer

Mount Pleasant, WI

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Once a part of the team, you will be responsible for a wide variety of tasks within the RMA ... Conduct process validation and yield analysis * Troubleshoot and resolve process-related issues

Foxconn WI

Manufacturing Engineer

Mount Pleasant, WI · On-site

$70K - $91K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Once a part of the team, you will be responsible for a wide variety of tasks within the RMA ... Conduct process validation and yield analysis * Troubleshoot and resolve process-related issues

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All JobsRma Analyst JobsRma Analyst Jobs in Wisconsin

Rma Analyst information

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

What are the key skills and qualifications needed to thrive as an RMA analyst?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

What is an RMA analyst?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

How does an RMA analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.

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For Rma Analyst jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Rma Analyst jobs in Wisconsin look for?

The top searched job categories for Rma Analyst jobs in Wisconsin are:

What cities in Wisconsin are hiring for Rma Analyst jobs?

Cities in Wisconsin with the most Rma Analyst job openings:

Rma Analyst jobs near you
Infographic showing various Rma Analyst job openings in Wisconsin as of June 2026, with employment types broken down into 57% Full Time, 27% Part Time, and 16% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution.

RMA Manager

Foxconn WI

Mount Pleasant, WI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Description
FII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products within manufacturing and repair operations. Once a part of the team, you will be responsible for a wide variety of tasks within the RMA Department in a production/warehouse environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA Department as needed.

Responsibilities
  •  Oversee daily RMA operations including intake, tracking, disposition, and reporting of returned products
  •  Manage RMA workflows to ensure timely processing, accurate documentation, and efficient turnaround times
  •  Collaborate with Repair, Failure Analysis, Quality, and Customer Quality teams to determine root cause and disposition of returned units
  •  Establish and maintain RMA procedures, work instructions, and documentation standards
  •  Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics
  •  Drive continuous improvement initiatives to reduce return rates and improve repair efficiency
  •  Ensure proper system tracking of RMA units within ERP/MES systems for full traceability
  •  Coordinate with warehouse and logistics teams for receiving, handling, and storage of returned materials
  •  Partner with customers and internal stakeholders to provide updates on RMA status and resolution timelines
  •  Support customer escalations related to returned products and ensure timely resolution
  •  Oversee disposition decisions including repair, scrap, return to customer, or replacement
  •  Lead cross-functional problem-solving efforts to address recurring product or process issues
  •  Ensure compliance with quality standards, customer requirements, and internal policies
  •  Train and develop team members on RMA processes, systems, and best practices
  •  Support audit activities related to RMA processes and documentation
  •  Drive reporting and visibility of RMA performance metrics to leadership
  •  Other Duties as assigned 

Qualifications
  •  Bachelor’s Degree in Engineering strongly preferred
  •  5+ years of experience in RMA, repair operations, quality, or manufacturing environment
  •  Experience in electronics manufacturing, PCBA, or repair operations preferred
  •  Strong understanding of RMA processes, failure analysis, and product lifecycle
  •  Experience working with ERP/MES systems for tracking and reporting
  •  Strong analytical and problem-solving skills with a data-driven approach
  •  Excellent communication and leadership skills with the ability to manage cross-functional teams
  •  Ability to manage multiple priorities in a fast-paced production/warehouse environment
  •  Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
  •  Experience with customer-facing quality or service processes preferred
  •  Ability to stand, walk, and work in a production/warehouse environment and lift up to 25 pounds 

Reasons you should work for us:
  • Comprehensive benefits package including medical, dental, and vision insurance coverage.
  • Basic life insurance and short-term disability coverage provided by employer.
  • Supplemental life insurance and long-term disability coverage options available.
  • 401K with employer contribution.
  • Personal, Vacation, and Holiday paid time off for all full-time employees.
  • Onsite Aurora Health & Wellness Center available for all employees.
  • Employees are continuously encouraged to learn and grow their careers in smart manufacturing.