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Nationwide Children's Hospital

Overview: **This position is fully on-site in Columbus, Ohio** This position will primarily support Mac and Mobile Devices. Valid Ohio driver's license and proof of auto insurance is required by ...

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Ris information

What is a RIS?

RIS professionals are specialists who manage and operate Radiologic Information Systems within healthcare facilities. These systems are used to store, manage, and distribute patient radiology data, such as imaging orders and reports. RIS professionals may work in roles such as system administrators, IT support, or radiology department coordinators, ensuring smooth workflow and data integrity. Their responsibilities often include maintaining the RIS software, training staff, troubleshooting issues, and ensuring compliance with healthcare regulations.

What skills and qualifications are needed to thrive as a RIS?

To thrive as a Radiologic Imaging Specialist, you need a solid understanding of anatomy, radiologic procedures, and safety protocols, usually supported by an associate's or bachelor's degree in radiologic technology and ARRT certification. Familiarity with Picture Archiving and Communication Systems (PACS), digital imaging equipment, and medical record systems is essential. Attention to detail, strong communication, and the ability to reassure patients are valuable soft skills in this role. These competencies ensure accurate imaging, patient safety, and effective collaboration with healthcare teams.

What are some typical challenges faced by risk analysts when evaluating new business initiatives?

Risk Analysts often encounter challenges such as incomplete data, rapidly changing market conditions, and the need to balance risk with potential reward. They must collaborate closely with various departments to gather accurate information and ensure that risk assessments are thorough and up-to-date. Proactive communication and adaptability are essential, as recommendations can significantly impact business decisions and require buy-in from multiple stakeholders.

What is the difference between Ris vs Data Analyst?

AspectRisData Analyst
Required CredentialsTypically requires certifications in risk management, finance, or related fieldsOften requires degrees or certifications in statistics, data analysis, or related areas
Work EnvironmentWorks mainly in finance, banking, or insurance sectors focusing on risk assessmentWorks across various industries analyzing data to inform business decisions
Employer & Industry UsageCommonly employed by financial institutions, insurance companies, and risk management firmsEmployed across industries like marketing, healthcare, finance, and technology

Ris professionals focus on identifying and managing risks within organizations, often requiring risk-specific certifications. Data Analysts analyze data sets to extract insights, usually with skills in statistics and data tools. While both roles involve data interpretation, Ris roles are more specialized in risk management, whereas Data Analysts have a broader application across industries.

What are popular job titles related to Ris jobs in Ohio?

For Ris jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Ris jobs in Ohio look for?

The top searched job categories for Ris jobs in Ohio are:

Ris jobs near you
Infographic showing various Ris job openings in Ohio as of August 2026, with employment types broken down into 6% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

IS Customer Service Analyst II - RIS

Nationwide Children's Hospital

On-site

Full-time

Re-posted 13 days ago

Nationwide Children's Hospital rating

6.9

Company rating: 6.9 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

548th of 1,062 rated hospitals

Job description

Overview:


**This position is fully on-site in Columbus, Ohio**

This position will primarily support Mac and Mobile Devices.

Valid Ohio driver's license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children's Hospital and must maintain qualification of insurance guidelines.


Job Description Summary:


The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person.


Job Description:


Essential Functions:

  • Serves as an escalation point for tier one support staff
  • Gathers relevant information to assist in the timely resolution of incidents, requests, and problems
  • Identifies situations requiring urgent attention, to prioritize and escalate to appropriate tier 3 resources
  • Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner
  • Assists the IS Service Desk with continuous process improvement
  • Acts as liaison between tier 1 and tier 3 analysts and customers for incident and problem resolution
  • Manages application lifecycle and vendor relations for assigned applications


Education Requirement:

Bachelor's Degree or relevant experience required.


Certifications:

A+, Network+, preferred.


Skills:

Conflict resolution, excellent troubleshooting and customer service skills


Experience:

3 years' experience providing IT customer support, required.


Physical Requirements:

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Hand use: grasping, gripping, turning, Reaching above shoulder, Squat/kneel

FREQUENTLY: Driving motor vehicles (work required) *additional testing may be required, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Patient Equipment, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Repetitive hand/arm use, Standing, Walking

CONTINUOUSLY: Computer skills, Decision Making, Problem solving, Sitting



"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

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About Nationwide Children's Hospital

Sourced by ZipRecruiter

Nationwide Children's Hospital, established in 1894, is a leading pediatric healthcare system based in Columbus, Ohio, United States. They serve as a primary pediatric network, providing wellness, preventive, diagnostic, treatment, and rehabilitative care for infants, children, adolescents, and adults with congenital disease. Being the third-largest pediatric hospital in the nation, Nationwide Children's Hospital prides itself on its relentless commitment to children and their families, driven by their core values of respect, integrity, determination, empathy, and solidarity. The institution's comprehensive mission is to enhance the health of children by providing high-quality, family-centered care, conducting groundbreaking research, advocating for pediatric health, and training top healthcare professionals.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1892

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