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Ring Call Center Jobs (NOW HIRING)

APLA Health

Contact Center Specialist

Los Angeles, CA · On-site

$25 - $27.29/hr

Call Center operations * HIPAA and OSHA guidelines * eClinicalWorks or similar electronic health record system * Ring Central or similar phone system * Managed care eligibility * Healthcare insurance ...

APLA Health

Contact Center Specialist

Los Angeles, CA · On-site

$25 - $27.29/hr

Call Center operations * HIPAA and OSHA guidelines * eClinicalWorks or similar electronic health record system * Ring Central or similar phone system * Managed care eligibility * Healthcare insurance ...

APLA Health

Contact Center Specialist

Los Angeles, CA · On-site

$25 - $27.29/hr

Call Center operations * HIPAA and OSHA guidelines * eClinicalWorks or similar electronic health record system * Ring Central or similar phone system * Managed care eligibility * Healthcare insurance ...

Mister Sparky

Customer Support Call Taker

Englewood, OH · On-site

$16 - $18/hr

Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Ensures that each telephone call is answered before the third ring and that the approved company ...

APLA Health

Contact Center Specialist

Los Angeles, CA · On-site

$25 - $27.29/hr

Call Center operations * HIPAA and OSHA guidelines * eClinicalWorks or similar electronic health record system * Ring Central or similar phone system * Managed care eligibility * Healthcare insurance ...

Mister Sparky

Customer Support Call Taker

Englewood, OH · On-site

$16 - $18/hr

Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Ensures that each telephone call is answered before the third ring and that the approved company ...

APLA Health

Contact Center Specialist

Los Angeles, CA · On-site

$25 - $27.29/hr

Call Center operations * HIPAA and OSHA guidelines * eClinicalWorks or similar electronic health record system * Ring Central or similar phone system * Managed care eligibility * Healthcare insurance ...

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Ring Call Center information

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How much do ring call center jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for ring call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Ring Call Center?

A Ring Call Center is a customer service operation that uses Ring, a popular cloud-based communication platform, to manage inbound and outbound calls. These call centers handle tasks such as technical support, sales, and customer inquiries using Ring's software tools. Employees typically work with phone, chat, and sometimes video to assist customers efficiently. The platform's features, like call routing and analytics, help businesses streamline communication and enhance customer experience.

What are the key skills and qualifications needed to thrive as a Ring Call Center representative?

To thrive as a Ring Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge of Ring's products are commonly required. Outstanding candidates excel in patience, active listening, and adaptability when handling diverse customer inquiries. These skills are crucial for delivering exceptional customer service, resolving issues efficiently, and maintaining customer satisfaction in a dynamic environment.

What are some common challenges faced by agents in a Ring Call Center, and how can they be addressed?

Agents in a Ring Call Center often encounter high call volumes, managing a variety of customer issues ranging from technical troubleshooting to account inquiries. One common challenge is handling difficult or frustrated callers while maintaining professionalism and empathy. To address this, Ring provides ongoing training, access to a knowledge base, and support from team leads or supervisors. Additionally, agents are encouraged to collaborate with colleagues through chat channels or team meetings to share solutions and best practices, which helps foster a supportive work environment and continuous learning.

What is the difference between Ring Call Center vs Customer Service Representative?

AspectRing Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often in a shared spaceOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunication and sales sectorsWidespread across various industries including retail, tech, and finance

Both roles involve assisting customers via phone or online, requiring similar credentials and work environments. The main difference is that a Ring Call Center typically refers to a specific company's call center operations, often focused on sales or support for Ring products, while a Customer Service Representative is a broader role found across many industries. Understanding these distinctions can help job seekers target their applications more effectively.

Can I apply for a ring call center without experience?

Ring call center positions often do not require prior experience, as training is typically provided to teach necessary customer service and communication skills. Basic computer proficiency and a positive attitude are usually sufficient for entry-level roles, making them accessible to applicants without previous call center experience.
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Ring Call Center jobs near you
Infographic showing various Ring Call Center job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Emergency Response Center Team Lead

Overland Park, KS • On-site

HighGround
See more jobs at HighGroundexternal

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Handle inbound calls from customers needing water mitigation services

  • Gather and document critical job information accurately and efficiently

  • Route calls and job details to the appropriate service teams

Job description

Job Title: Emergency Response Center Team Lead
Job Type: Full-Time
Location: Lenexa, KS (In-person)

About Us

We are a leading multi-brand company in the water mitigation industry, providing fast, reliable support to customers during emergency situations. Our team plays a critical role in helping homeowners and businesses navigate stressful events with professionalism, urgency, and care.

Position Overview

We are seeking a proactive and dependable Emergency Response Center Team Lead to support daily call center operations and serve as a point of contact for team members during their shift. This is a hands-on role where you will actively handle inbound calls while also helping ensure quality, efficiency, and adherence to processes within the department.

You will support multiple brands, each with its own call flows and procedures. All processes are documented, and you will be responsible for reinforcing consistency, accuracy, and service standards across every interaction.

Key Responsibilities

  • Handle inbound calls from customers needing water mitigation services 
  • Gather and document critical job information accurately and efficiently 
  • Route calls and job details to the appropriate service teams 
  • Serve as a point of contact for agents for brand questions and support
  • Help ensure team adherence to scripts, workflows, and service expectations 
  • Monitor schedule adherence via Ring Central Contact Center and provide real-time guidance when needed 
  • Assist with problem resolution and escalations 
  • Maintain accurate records in CRM and communication systems 
  • Support onboarding and ongoing training of team members 
  • Assist the team in meeting departmental KPIs and brand expectations 
  • Maintain a positive, supportive work environment

Qualifications

  • 2+ years of high-volume call center, dispatch, or customer service experience
  • Previous experience as a Lead, Senior Agent, Team Lead, or in a role with increased team responsibilities
  • Ability to stay calm and make decisions in high-pressure situations 
  • Detail-oriented with the ability to enforce structured processes 
  • Strong problem-solving and multitasking skills 
  • Proven reliability, punctuality, and accountability 
  • Comfortable working with CRM systems and communication tools such as Microsoft Outlook, Teams, and RingCentral

Preferred Qualifications

  • Experience in water mitigation, restoration, or emergency services 
  • Experience supporting multiple clients, brands, or workflows 
  • Experience coaching or mentoring team members 

Benefits

  • Choice of 4 medical plans, including one $0-cost plan for employees 
  • FSA medical and dependent spending account
  • HSA available with high-deductible plan
  • Vision and dental insurance (multiple plan options available) 
  • Company-paid short-term and long-term disability 
  • Company-paid life insurance 
  • 401(k) with company matching 
  • Additional benefits including hospital, critical illness, and accident coverage 
  • Paid time off and company holidays