Hawthorne, CA · On-site
$169K - $196K/yr
We operate at the intersection of conversational AI, contact center technology, and customer ... call volume and staffing needs You regularly connect with Quality Assurance to refine how AI ...
Hawthorne, CA · On-site
$169K - $196K/yr
We operate at the intersection of conversational AI, contact center technology, and customer ... call volume and staffing needs You regularly connect with Quality Assurance to refine how AI ...
Temple, TX · On-site
$13 - $17.50/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Ensures that each telephone call is answered before the third ring and that the approved company ...
Quick apply
Temple, TX · On-site
$13 - $17.50/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Ensures that each telephone call is answered before the third ring and that the approved company ...
We operate at the intersection of conversational AI, contact center technology, and customer ... call volume and staffing needs You regularly connect with Quality Assurance to refine how AI ...
We operate at the intersection of conversational AI, contact center technology, and customer ... call volume and staffing needs You regularly connect with Quality Assurance to refine how AI ...
Yorkville, IL · On-site
$15 - $25/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Ensures that each telephone call is answered before the third ring and that the approved company ...
Quick apply
Yorkville, IL · On-site
$15 - $25/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Ensures that each telephone call is answered before the third ring and that the approved company ...
Novato, CA · On-site
$25 - $27/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Ensures that each telephone call is answered before the third ring and that the approved company ...
Quick apply
Novato, CA · On-site
$25 - $27/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Ensures that each telephone call is answered before the third ring and that the approved company ...
Roseville, CA · On-site
$20 - $28/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Ensures that each telephone call is answered before the third ring and that the approved company ...
Quick apply
Roseville, CA · On-site
$20 - $28/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Ensures that each telephone call is answered before the third ring and that the approved company ...
Whitehouse, TX · On-site
$16/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Ensures that each telephone call is answered before the third ring and that the approved company ...
Quick apply
Whitehouse, TX · On-site
$16/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Ensures that each telephone call is answered before the third ring and that the approved company ...
Be Seen First
Falls Church, VA · On-site
$21 - $30/hr
At least 2 years' of previous Customer Service experience or Call Center environment. * 2 years of ... Answer calls coming into the Tier 1 Help Desk by the third ring. * Create a customer incident in ...
Quick apply
Be Seen First
Falls Church, VA · On-site
$21 - $30/hr
At least 2 years' of previous Customer Service experience or Call Center environment. * 2 years of ... Answer calls coming into the Tier 1 Help Desk by the third ring. * Create a customer incident in ...
You will own the end-to-end technical architecture for our contact center AI stack: designing LLM ... call with the AWS Connect team reviewing a new AI feature in preview. You assess whether it fits ...
You will own the end-to-end technical architecture for our contact center AI stack: designing LLM ... call with the AWS Connect team reviewing a new AI feature in preview. You assess whether it fits ...
Hawthorne, CA · On-site
You will own the end-to-end technical architecture for our contact center AI stack: designing LLM ... call with the AWS Connect team reviewing a new AI feature in preview. You assess whether it fits ...
Hawthorne, CA · On-site
You will own the end-to-end technical architecture for our contact center AI stack: designing LLM ... call with the AWS Connect team reviewing a new AI feature in preview. You assess whether it fits ...
La Porte, TX · On-site
$16 - $21.25/hr
Answer incoming department phone calls that will ring at both branch locations and the call center, ensuring timely and efficient handling of inquiries. * Monitor rollover calls to track call volume ...
La Porte, TX · On-site
$16 - $21.25/hr
Answer incoming department phone calls that will ring at both branch locations and the call center, ensuring timely and efficient handling of inquiries. * Monitor rollover calls to track call volume ...
Elmhurst, IL · On-site
$48K - $84K/yr
The phones ring, the CRM fills up, and we need closers on the other end. If you're coming from a ... Appointment culture, not call center culture. Set it, confirm it, show it, sell it. That's the ...
Quick apply
Elmhurst, IL · On-site
$48K - $84K/yr
The phones ring, the CRM fills up, and we need closers on the other end. If you're coming from a ... Appointment culture, not call center culture. Set it, confirm it, show it, sell it. That's the ...
Elmhurst, IL · On-site
$48K - $84K/yr
The phones ring, the CRM fills up, and we need closers on the other end. If you're coming from a ... Appointment culture, not call center culture. Set it, confirm it, show it, sell it. That's the ...
Quick apply
Elmhurst, IL · On-site
$48K - $84K/yr
The phones ring, the CRM fills up, and we need closers on the other end. If you're coming from a ... Appointment culture, not call center culture. Set it, confirm it, show it, sell it. That's the ...
Elmhurst, IL · On-site
$48K - $84K/yr
The phones ring, the CRM fills up, and we need closers on the other end. If you're coming from a ... Appointment culture, not call center culture. Set it, confirm it, show it, sell it. That's the ...
Quick apply
Elmhurst, IL · On-site
$48K - $84K/yr
The phones ring, the CRM fills up, and we need closers on the other end. If you're coming from a ... Appointment culture, not call center culture. Set it, confirm it, show it, sell it. That's the ...
Hawthorne, CA · On-site
You will own the end-to-end technical architecture for our contact center AI stack: designing LLM ... After lunch, you are on a call with the AWS Connect team reviewing a new AI feature in preview. You ...
Hawthorne, CA · On-site
You will own the end-to-end technical architecture for our contact center AI stack: designing LLM ... After lunch, you are on a call with the AWS Connect team reviewing a new AI feature in preview. You ...
Muncie, IN · On-site
$18.25 - $24.75/hr
Responsibilities As a Call Center Representative in our specialty clinic, you will serve as the ... Remain seated and actively available throughout scheduled shifts --phones ring in a queue-based ...
Muncie, IN · On-site
$18.25 - $24.75/hr
Responsibilities As a Call Center Representative in our specialty clinic, you will serve as the ... Remain seated and actively available throughout scheduled shifts --phones ring in a queue-based ...
Muncie, IN · On-site
$18/hr
Responsibilities As a Call Center Representative in our specialty clinic, you will serve as the ... Remain seated and actively available throughout scheduled shifts -phones ring in a queue-based ...
Muncie, IN · On-site
$18/hr
Responsibilities As a Call Center Representative in our specialty clinic, you will serve as the ... Remain seated and actively available throughout scheduled shifts -phones ring in a queue-based ...
Muncie, IN · On-site
$18.25 - $24.75/hr
Responsibilities As a Call Center Representative in our specialty clinic, you will serve as the ... Remain seated and actively available throughout scheduled shifts --phones ring in a queue-based ...
Muncie, IN · On-site
$18.25 - $24.75/hr
Responsibilities As a Call Center Representative in our specialty clinic, you will serve as the ... Remain seated and actively available throughout scheduled shifts --phones ring in a queue-based ...
Golden Valley, MN · On-site
$282.60 - $345.40/hr
Collaboration with MTM Pharmacists, Care Coordination, Nurse Call Center, Diabetes Educators ... first-ring suburb with a sweet neighborhood feel that is located right next door to multiple ...
Golden Valley, MN · On-site
$282.60 - $345.40/hr
Collaboration with MTM Pharmacists, Care Coordination, Nurse Call Center, Diabetes Educators ... first-ring suburb with a sweet neighborhood feel that is located right next door to multiple ...
Santa Ana, CA · On-site
$20 - $27.50/hr
Provide timely responses to customer inquiries over the phone while meeting standard call center ... Google Docs, Ring Central, Salesforce, Slack preferred * Familiarity with standard concepts ...
Santa Ana, CA · On-site
$20 - $27.50/hr
Provide timely responses to customer inquiries over the phone while meeting standard call center ... Google Docs, Ring Central, Salesforce, Slack preferred * Familiarity with standard concepts ...
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
| Aspect | Ring Call Center | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call center setting, often in a shared space | Office or remote, handling customer inquiries |
| Industry Usage | Common in telecommunication and sales sectors | Widespread across various industries including retail, tech, and finance |
Both roles involve assisting customers via phone or online, requiring similar credentials and work environments. The main difference is that a Ring Call Center typically refers to a specific company's call center operations, often focused on sales or support for Ring products, while a Customer Service Representative is a broader role found across many industries. Understanding these distinctions can help job seekers target their applications more effectively.
Hawthorne, CA • On-site
$169K - $196K/yr
Full-time
Posted 28 days ago
7.4
Based on 6,974 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
We are seeking a Product Manager - Technical to own Ring and Blink's AI Voice products end-to-end, from strategic vision through production operations. This role leads the product direction for Ring's and Blink's AI voice agents, which collectively handle hundreds of thousands of customer calls per month across US and international markets.
The CS Technology Enablement team builds the AI and platform products that power Ring and Blink's customer service organization. We operate at the intersection of conversational AI, contact center technology, and customer experience, shipping products built on Amazon Connect, Salesforce Service Cloud Voice, Amazon Bedrock, and purpose-built voice AI infrastructure
We move fast, measure everything, and iterate weekly based on real production data. Our work succeeds only when customers get their problems solved.
Key job responsibilities
- Own the Complete Product Lifecycle: Define strategic vision and multi-quarter roadmaps for voice AI products. Drive cross-functional execution across engineering, operations, data science, and vendor partners
Maintain accountability for containment, resolution, CSAT, and cost-per-contact outcomes.
- Drive Weekly Product Improvement Cycles: Review production performance data at the intent, market, and interval level. Identify failure modes, conduct root cause analysis, and translate findings into prioritized product improvements.
- Navigate Technical Complexity: Make informed tradeoffs across LLM architectures (Bedrock, third-party), prompt strategies, intent classification approaches, and dialog management designs. Distinguish between one-way and two-way door decisions in a rapidly evolving AI landscape.
- Manage Vendor and Platform Partnerships: Own the technical and commercial relationship with external vendors
Partner with Amazon Connect, Salesforce, and internal Bedrock teams to deliver integrated capabilities.
- Lead International Expansion: Define market-specific requirements for new geographies including telephony, compliance, language, and localization. Coordinate phased rollouts with operations and QA.
- Build Consensus Across Functions: Partner with Operations, Workforce Management, Quality Assurance, Training, and Engineering to align on rollout readiness, staffing impact, and escalation paths.
A day in the life
You start the morning reviewing voice AI performance data and identifying product improvement opportunities. From there, you might partner with CS Operations leadership to align on rollout readiness for a new capability, ensuring associate training, escalation paths, and workforce planning are in place before traffic ramps begin.
Mid-day could include a technical design session with engineering on a new agent skill, a vendor sync to evaluate upcoming platform capabilities, or a working session with Workforce Management to model how a containment improvement will shift call volume and staffing needs
You regularly connect with Quality Assurance to refine how AI interactions are evaluated and with Training to ensure associates are prepared for changes in call flow.
About the team
The CS Technology Enablement team sits within Ring & Blink Customer Service (Devices & Services). We are a team of product managers, technical program managers, solutions architects, and engineering. We own the AI, platform, and tooling products that Ring and Blink's customer service organization runs on.
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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
It services, book publishers, retail, real estate and computer and electronic product manufacturing
10,000+ Employees
Seattle, WA, US
