Rightnow Technologies Jobs (NOW HIRING)

About Covista
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.
 

The Student Finance Systems Programmer/Developer is responsible for delivering system, reporting and analytics solutions that ensure accuracy, timeliness and alignment with business needs. This position will support system programming development, document system requirements, define scope and objectives, work with business departments to optimize processes, and formulate systems to parallel overall business strategies. The Student Finance Systems Programmer/Developer is the primary liaison between business and technology teams. The Student Finance Systems Programmer/Developer understands business requirements/requests and is able to translate such requests to the various technology groups in order to produce the best solution to support the business needs. A wide degree of creativity and latitude is expected.

Responsibilities:

• Acts as an IT contact/interface to the business.
• Develops requirements and specifications for enhancements to existing applications.
• Participates with project teams involved in defining, developing, acquiring and implementing new software applications.
• Maintains a standard level of user documentation.
• Assists with the development of user acceptance test plans and certifies test results.
• Reviews proposed technology initiatives generated within the business units.
• Assures that the business case for an initiative is within the division’s strategic plan and provides assistance to the business in developing the return on investment documentation.
• Helps business operations utilize information systems to improve efficiency.
• Ability to work closely with external vendors and internal users in project execution (development and implementation), including resolution of issues, capture of further requirements adhering to SDLC gates and risk identification/ management.
• Ability to actively manage competing deliverables to meet business commitments and Development Manager/Project Manager’s expectations, as well as monitor and report the on-going project status.
• Support team data and reporting initiatives; Ensure consistent data standards and practices are upheld across business units.
• Partner with system developers to translate business requirements into scalable, user-friendly applications
• Completes other duties as assigned.

• Bachelor's Degree in Computer Science, related field and/or equivalent industry experience.
• 2+ years experience in IT/Software Development business analysis experience.
• SQL Writing/Coding/GCP Usage
• Strong experience modifying and supporting custom .NET desktop applications (WinForms and WPF) built with C# and VB.NET, including developing against SQL Server databases.
• Experience with higher education
• Experience with CRM tools (i.e., Salesforce.com, RightNow) and SDLC knowledge and exposure

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61,720.78 and $86,176. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  For more information related to our benefits please visit:
  https://careers.covista.com/benefits
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation