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Richards Resolution Jobs (NOW HIRING)

Sonepar

Inside Sales Representative

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Proven attentiveness to detail coupled with problem analysis and resolution skills. What we offer:

Sonepar

Outside Sales Associate

Saint Louis, MO · On-site

$54.30K - $70.10K/yr

Our 5 legacy brands known as Holt, PEPCO, Richards, and Springfield Electric have become one brand ... Strong problem analysis and resolution skills. * A valid driver's license and proven safe driving ...

Sonepar

Inside Sales Representative

Mount Vernon, IL · On-site

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Proven attentiveness to detail coupled with problem analysis and resolution skills. What we offer:

Sonepar

Machine Technician-Normal, IL

Normal, IL · On-site

$25 - $30/hr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Proven attentiveness to detail coupled with problem analysis and resolution skills. Proven ...

Sonepar

Outside Sales

Mason City, IA · On-site

Our 5 legacy brands known as Holt, PEPCO, Richards, Echo Group and Springfield Electric have become ... Strong problem analysis and resolution skills. * A valid driver's license and proven safe driving ...

Sonepar

Outside Sales Associate

Saint Louis, MO

$54.30K - $70.10K/yr

Our 5 legacy brands known as Holt, PEPCO, Richards, and Springfield Electric have become one brand ... Strong problem analysis and resolution skills. * A valid driver's license and proven safe driving ...

Sonepar

Outside Sales Associate

Columbus, OH

$57.10K - $73.80K/yr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong problem analysis and resolution skills. * A valid driver's license and proven safe driving ...

Sonepar

Outside Sales Associate

Columbus, OH · On-site

$57.10K - $73.80K/yr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong problem analysis and resolution skills. * A valid driver's license and proven safe driving ...

Sonepar

Outside Sales

Mason City, IA

Our 5 legacy brands known as Holt, PEPCO, Richards, Echo Group and Springfield Electric have become ... Strong problem analysis and resolution skills. * A valid driver's license and proven safe driving ...

Sonepar

Digital Sales Specialist

Davenport, IA · On-site

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... ensure resolution. * Serve as backup to the Digital Operations Specialist. * Provide monthly ...

Sonepar

Machine Technician-Normal, IL

Normal, IL · On-site

$25 - $30/hr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... analysis and resolution skills. • Proven proficiency in data entry and 100% commitment to ...

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$28

$55

How much do richards resolution jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for richards resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolutions Specialist, and why are they important?

To thrive as a Resolutions Specialist, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or higher. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is usually required. Excellent interpersonal skills, patience, and effective communication help professionals handle challenging situations and maintain customer satisfaction. These competencies are crucial for resolving conflicts efficiently, ensuring customer loyalty, and upholding the company's reputation.

How does a Resolution Specialist at Richards Resolution typically collaborate with other departments to resolve client issues?

As a Resolution Specialist at Richards Resolution, you’ll frequently work cross-functionally with departments such as customer service, legal, and operations. Collaboration often involves gathering information from various teams to fully understand and address client concerns efficiently. You may join regular meetings to discuss ongoing cases, share updates, and develop strategies for complex issues. Strong communication skills and a proactive approach are essential, as you’ll act as a liaison to ensure solutions are implemented smoothly and clients are kept informed throughout the resolution process.

What is Richards Resolution?

Richards Resolution does not appear to be a recognized job title or standard profession. It may refer to a specific company, a specialized role within an organization, or potentially be a typographical error. If you meant 'Resolutions Specialist' or another related job, please clarify for more accurate information. For now, there is no standard description or FAQ for 'Richards Resolution' as a job title.

What is the difference between Richards Resolution vs Customer Service Representative?

AspectRichards ResolutionCustomer Service Representative
Required CredentialsTypically high school diploma or equivalent; specialized training in resolution techniquesHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, client offices, or remote settings focused on resolving issuesCall centers, retail, or office settings handling customer inquiries
Industry UsageFinancial services, telecommunications, and insurance sectorsRetail, telecom, banking, and service industries
Primary FocusResolving complex client issues and disputes efficientlyAssisting customers with inquiries, complaints, and information

Richards Resolution specialists focus on resolving complex client issues, often requiring specialized training and experience. Customer Service Representatives handle general inquiries and support, typically with less emphasis on dispute resolution. Both roles are vital in customer-facing industries but differ in scope and expertise.

Infographic showing various Richards Resolution job openings in the United States as of May 2026, with employment types broken down into 33% As Needed, and 67% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Inside Sales Representative

Sonepar

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Your career grows here.
At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset-- adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences.
Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision. We are now going to the market under one bold new brand, Echo Electric.
We have a great opportunity for a motivated Inside Sales Representative to join our team! You will play a crucial role in helping us grow our market share by nurturing existing client relationships and providing outstanding customer service. The ideal candidate is passionate about sales, possesses excellent communication skills, and thrives in a fast-paced environment.
How you will contribute:
  • Understand client needs and requirements to recommend appropriate electrical products or solutions that meet their specific needs.
  • Provide product information, pricing, and quotes to clients in a timely and accurate manner by phone and email.
  • Enters, tracks, bills, and expedites direct and stock customer orders, backorders, and vendor purchase orders, including stock transfers when appropriate.
  • Develop and maintain strong relationships with existing clients to ensure customer satisfaction and drive repeat business.
  • Collaborate with the sales team to develop and implement strategies to achieve sales targets and objectives. Finds win-win solutions for all involved parties.
  • Work closely with other departments, such as logistics, to coordinate sales efforts and ensure seamless order processing and fulfillment.
  • Stay up-to-date on industry trends and market developments to better serve customers.
  • Participate in training gaining electrical product knowledge and application to create value to the end use market.

What you bring:
  • High School diploma or equivalent, with secondary or post-secondary coursework concentrated in sales/marketing, or equivalent on the job experience as determined by Echo Electric.
  • At least two (2) years of sales, electrical or distribution experience and/or product and application knowledge.
  • Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
  • Strong customer service orientation.
  • Ability to perform basic mathematical functions/calculations.
  • Demonstrated time management and organizational skills, including an ability to plan and manage multiple priorities simultaneously.
  • Proven attentiveness to detail coupled with problem analysis and resolution skills.

What we offer:
  • Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
  • Paid time off and paid holidays
  • 401K match
  • Profit Sharing
  • Tuition reimbursement and employee development.
  • Annual Safety Shoe Reimbursement
  • Employee Discount on products
  • Access to a variety of trainings for personal development

Who we are:
We're the world's number one distributor of electrical products, solutions and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. Whether you grow at one of our local Opcos or at one in another region, we want you to grow with us! All associates are regularly trained and we value promoting from within when possible.
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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