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Greenberg, Grant & Richards, Inc.

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Remote Commercial Collections Associates

Chicago, IL · Remote

$36K - $100K/yr

Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the ... Notate and pursue successful resolution of defaults * Contact business owners by phone and email to ...

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$55

How much do richards resolution jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for richards resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolutions Specialist, and why are they important?

To thrive as a Resolutions Specialist, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or higher. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is usually required. Excellent interpersonal skills, patience, and effective communication help professionals handle challenging situations and maintain customer satisfaction. These competencies are crucial for resolving conflicts efficiently, ensuring customer loyalty, and upholding the company's reputation.

How does a Resolution Specialist at Richards Resolution typically collaborate with other departments to resolve client issues?

As a Resolution Specialist at Richards Resolution, you’ll frequently work cross-functionally with departments such as customer service, legal, and operations. Collaboration often involves gathering information from various teams to fully understand and address client concerns efficiently. You may join regular meetings to discuss ongoing cases, share updates, and develop strategies for complex issues. Strong communication skills and a proactive approach are essential, as you’ll act as a liaison to ensure solutions are implemented smoothly and clients are kept informed throughout the resolution process.

What is Richards Resolution?

Richards Resolution does not appear to be a recognized job title or standard profession. It may refer to a specific company, a specialized role within an organization, or potentially be a typographical error. If you meant 'Resolutions Specialist' or another related job, please clarify for more accurate information. For now, there is no standard description or FAQ for 'Richards Resolution' as a job title.

What is the difference between Richards Resolution vs Customer Service Representative?

AspectRichards ResolutionCustomer Service Representative
Required CredentialsTypically high school diploma or equivalent; specialized training in resolution techniquesHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, client offices, or remote settings focused on resolving issuesCall centers, retail, or office settings handling customer inquiries
Industry UsageFinancial services, telecommunications, and insurance sectorsRetail, telecom, banking, and service industries
Primary FocusResolving complex client issues and disputes efficientlyAssisting customers with inquiries, complaints, and information

Richards Resolution specialists focus on resolving complex client issues, often requiring specialized training and experience. Customer Service Representatives handle general inquiries and support, typically with less emphasis on dispute resolution. Both roles are vital in customer-facing industries but differ in scope and expertise.

Infographic showing various Richards Resolution job openings in the United States as of May 2026, with employment types broken down into 33% As Needed, and 67% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Commercial Collections Associates (Remote)

Commercial Collections Associates (Remote)

Greenberg Grant & Richards

Dallas, TX • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have 7 offices around the US and we collect over 100 Million annually. Recession Proof Industry, our top collectors make over 100K a year. We are Accredited and Honored by the BBB with an A+ rating.

We are growing and would like to speak with you today if you are a Commercial Collector or have experience in the collections industry and are ready to start a new adventure.

Since 1993, we have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. If you love to make money and strive to be successful, energetic and goal-oriented there is a position for you on our Collections team.

Why Choose Greenberg, Grant & Richards, Inc.?

We are growing and we want the best of the best to come and grow with us.

  • 75% employer paid Medical, Dental & Vision
  • Great Work Location
  • 401K
  • Paid Life Insurance
  • Vacation/PTO
  • No nights and weekends
  • Off early on Friday's
  • Weekly Meetings and Coaching
  • Weekly Contests
  • Paid Time Off
  • Flex Time / PTO
  • Employee Driven Culture

Responsibilities

  • Understands and applies the terms of clients contracts
  • Notate and pursue successful resolution of defaults
  • Contact business owners by phone and email to resolve delinquency issues
  • Communicate and build trust to overcome objections and resolve the debt
  • Advise business owners of potential actions surrounding defaults
  • Ensure compliance with all laws associated with recovery
  • Meet daily call expectations of 100+ with accounts worked
  • Call debtors to secure payments on past-due accounts
  • Knowledge of skip tracing and asset searches preferred
  • Successfully manages a queue of 200+
  • Must have the ability to exceed daily, weekly, and monthly expectations consistently
  • Must follow established policies & procedures
  • Must take direction well and be self-motivated
  • Other duties as assigned

Qualifications

  • High School Diploma or Equivalent (G.E.D.)
  • 2 years of collection experience preferred
  • Excellent telephone and customer service skills
  • Working knowledge of Microsoft Office programs including Outlook, Word and Excel.
  • This is a remote opportunity

Greenberg, Grant & Richards, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Greenberg, Grant & Richards, Inc.

Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have offices in Austin, Houston, Denver, and Tampa. We have been an industry leader for over 30 years and set the bar for collecting other companies commercial accounts receivable issues. Our focus is solely business to business. Looking at our next 30 years we are focusing on expansion and bringing on board the next generation of employees. We currently have over 10,000 active clients and we collect over 100 million dollars a year for our clients. If you are looking to get into a "Recession and Pandemic Proof Industry", this is the place for you! Once you get in, you'll never leave.

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