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Revenue Recovery Jobs in Virginia (NOW HIRING)

VP Management

General Manager of Hotel

Bluefield, VA

... revenue management , expense management, team building, and employee development. This position ... Handling complaints, and oversee the service recovery procedures. * Responsible for the preparation ...

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Revenue Recovery information

See Virginia salary details

$39.7K

$82.7K

$132.9K

How much do revenue recovery jobs pay per year?

As of Aug 9, 2026, the average yearly pay for revenue recovery in Virginia is $82,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a revenue recovery?

A Revenue Recovery job involves identifying and correcting billing errors, tracking outstanding payments, and ensuring that a company collects all revenue owed. Professionals in this role analyze financial data, resolve discrepancies, and may work with customers or internal departments to recover lost or unpaid funds. This position is common in industries like logistics, healthcare, and finance, where accurate billing and payment collection are critical. Effective communication, attention to detail, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in revenue recovery, and why are they important?

To thrive in Revenue Recovery, you need strong analytical abilities, attention to detail, and a background in finance, accounting, or business administration. Familiarity with billing software, financial reconciliation tools, and knowledge of industry regulations is often required, and professional certifications like Certified Revenue Cycle Specialist (CRCS) can be advantageous. Exceptional communication, negotiation, and problem-solving skills distinguish top performers in this role. These skills and qualifications are crucial for effectively identifying, investigating, and resolving discrepancies to ensure optimal revenue capture and reduce financial losses.

How does revenue recovery work?

Revenue recovery involves identifying and collecting overdue payments or uncollected revenue for a company. Revenue recovery specialists analyze accounts, negotiate with debtors, and use tools like accounting software to ensure accurate and timely collection, helping improve cash flow and financial health.

What are the typical daily responsibilities of someone working in revenue recovery?

Professionals in Revenue Recovery are responsible for monitoring accounts receivable, identifying discrepancies in billing or payments, and collaborating with internal teams to resolve outstanding balances. Daily tasks may include analyzing transaction histories, contacting customers or clients about overdue payments, and updating financial records to reflect reconciliations. In this role, you often work closely with billing, collections, and finance teams to develop strategies for recovering lost revenue. The work is detail-oriented and requires both independent problem-solving and strong team collaboration to meet organizational financial goals.

What does a revenue recovery specialist do?

A revenue recovery specialist is responsible for identifying and collecting overdue payments, resolving billing discrepancies, and improving cash flow for an organization. They analyze accounts, communicate with clients or customers, and use financial software to track recovery efforts. Strong negotiation skills and knowledge of accounting or billing systems are essential for this role.
What are popular job titles related to Revenue Recovery jobs in Virginia? For Revenue Recovery jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Revenue Recovery jobs in Virginia look for? The top searched job categories for Revenue Recovery jobs in Virginia are:
Revenue Recovery jobs near you
Infographic showing various Revenue Recovery job openings in Virginia as of August 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $82,731 per year, or $39.8 per hour.

Director of Third-Party Operations (Collections & Recoveries)

Alliance iCommunications

Hampton, VA • On-site

Full-time

Re-posted 13 days ago

Job description

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We are hiring an experienced Director of Third-Party Operations (Collections & Recoveries) - BPO, AI & Reporting Transformation leader from the BPO space to run and scale a highperforming vendor ecosystem across live collections, recoveries, and postchargeoff portfolios.

What You'll Do:

  • Lead a thirdparty/BPO network that directly impacts client recoveries, costtocollect, and revenue across pre and postchargeoff segments.

  • Be the primary client and vendor contact for delivery, governance, reporting, and continuous improvement.

Salary: USD 80,000 - 100,000 (Depending on Experience)

Office Location: Hampton, VA (4410 E. Claiborne Square, Suite 235 Hampton, VA 23666)

Work Model: Work from Office

Key responsibilities

  • Own thirdparty strategy across North America: design the vendor portfolio (on/off/nearshore), run RFPs, negotiate MSAs/SOWs, set SLAs/KPIs, and implement rigorous vendor governance and scorecards.

  • P&L, forecasting and ROI: manage budgets and margin, optimize placement strategy, capacity, and costtocollect across internal teams and external partners.

  • Performance leadership: drive collections/recoveries and postchargeoff results; implement testandlearn frameworks (champion/challenger) across dialer, digital, and legal strategies.

  • Reporting modernization: build a futurestate reporting stack and data governance (single source of truth, automated QC, SLA dashboards, clientready insights, metadata/data dictionary).

  • AI and automation: deploy conversational AI/voicebots/chatbots, speech analytics, QA automation, propensity/risk models, workflow/RPA, and nextbestaction; partner with Data/IT on integration, APIs, and model governance.

  • Workforce and resource planning: set capacity plans and schedules across vendors and internal teams; ensure tools, facilities, and inventory support efficient operations.

  • Client leadership: serve as the executive point of contact for delivery, quarterly business reviews, and continuous improvement roadmaps.

  • Department building: hire, coach, and develop leaders; define operating rhythms, playbooks, and OKRs to scale a highperforming function.

Required experience & skills

  • 5+ years in collections/recoveries operations with 3rdparty/BPO vendor management; 5+ years leading pre and postchargeoff portfolios.

  • 3+ years in senior leadership owning P&L, SLAs, and multisite or multivendor delivery.

  • Proven record building or transforming a thirdparty program (selection, onboarding, governance, performance uplift).

  • Deep domain knowledge: collections strategies, recoveries, skip tracing, chargeoff/legal workflows, and regulatory/compliance frameworks.

  • Techsavvy and AIforward: handson experience deploying automation, speech analytics, conversational AI, RPA/workflow tools, and A/B testing in production.

  • Reporting and analytics: expert in KPI design and client reporting; proficiency with BI tools (e.g., Power BI/Tableau/Looker), data visualization, and partnering on data pipelines; basic SQL a plus.

  • Tools familiarity (examples): collections platforms (e.g., FICO Debt Manager, Katabat), dialer/CX (e.g., Genesys, NICE CXone, Five9/TCN), speech analytics/QA (e.g., CallMiner, Verint), workflow/RPA (e.g., UiPath).

  • Strong financial acumen: forecasting, budgeting, unit economics, and vendor ROI optimization.

  • Exceptional leadership: hiring, coaching, performance management; clear communicator with clients and executives.

Nice to have

  • Certifications: Lean Six Sigma, PMP, or relevant data/AI certifications.

  • Experience with data privacy, model risk governance, and secure integrations in regulated environments.

This job posting is for an existing vacancy.

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

  • Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website - https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.

Bill Gosling Outsourcing - Where your career thrives!

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