Revenue Cycle Operations Manager Jobs in Raleigh, NC

Description

About the Role

The Revenue Cycle Support Manager will provide operational and project-based support to the Revenue Cycle team. This role will partner closely with Revenue Cycle leadership to support day-to-day operations, identify opportunities for increased efficiency, assist with process standardization, and help drive key initiatives across revenue cycle functions.

The ideal candidate is highly organized, analytical, and able to balance operational execution with project management responsibilities. This role requires a collaborative leader who can work effectively across departments while maintaining a strong focus on financial performance, patient experience, and operational excellence.

This position is being established as an initial six-month assignment to support specific business and operational priorities within the Revenue Cycle organization. At the conclusion of the six-month period, business needs, performance, and organizational requirements will be evaluated to determine the future status of the role.

You Will

• Support the Director of Revenue Cycle in the execution and oversight of revenue cycle operations.
• Monitor and analyze key performance indicators (KPIs) related to billing, collections, denials, accounts receivable, and reimbursement performance.
• Assist in identifying operational challenges and developing solutions to improve efficiency and effectiveness.
• Help ensure adherence to internal processes, policies, and revenue cycle best practices.
• Collaborate with vendor partners and internal stakeholders to address operational issues and performance concerns.

• Lead or support short-term initiatives designed to improve revenue cycle performance and operational processes.
• Document current workflows and recommend process enhancements to improve productivity, accuracy, and customer experience.
• Assist in implementing process changes, system enhancements, and operational improvements.
• Track project milestones, risks, dependencies, and outcomes to ensure timely execution.

• Prepare recurring and ad hoc reports to support leadership decision-making.
• Analyze trends related to denials, aging accounts, reimbursement, claim accuracy, and other revenue cycle metrics.
• Present findings and recommendations to Revenue Cycle leadership.

• Assist with communication and change management efforts related to operational improvements.

• Provide guidance and support to team members and project participants as needed.
• Assist with onboarding, training, and knowledge-sharing efforts within the Revenue Cycle organization.
• Foster a culture of accountability, collaboration, and continuous improvement.

About You

• Bachelor's degree in Business, Healthcare Administration, Finance, Accounting, or related field, or equivalent combination of education and experience.
• 5+ years of experience in revenue cycle management, healthcare operations, medical billing, claims management, or related functions.
• Strong analytical and problem-solving skills.
• Experience managing projects and driving process improvements.
• Advanced proficiency with Microsoft Excel and reporting tools.
• Excellent communication, organization, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Grow with Us 

• Career Development and Training Opportunities 
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more 
• Participate in our Vision coverage and associate discounts on our products 
• Participate in our 401(k) with competitive company match 
• Accrue PTO and paid holidays from day one 

Introduction | MyEyeDr. 

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. 

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. 

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics