Revenue Cycle Business Operation Manager Jobs (NOW HIRING)

IN SUMMARY...

As an RCM Business Partner, you will serve as a strategic partner to our customers, leveraging your expertise in Revenue Cycle Management to drive financial performance, operational efficiency, and overall account health. You will act as a liaison between our customers and the RCM team, ensuring proactive communication, problem resolution, and data-driven recommendations that optimize revenue and reduce risk. Your goal is to strengthen customer relationships, assist with RCM outcomes, and support retention and growth initiatives.

WHAT YOU WILL DO...

Customer Partnership & Account Management

• Build and maintain strong, trust-based relationships with key customer stakeholders and executive sponsors.
• Serve as the primary point of contact for assigned customers, managing communications and establishing regular touchpoints.
• Conduct business reviews and operational check-ins with customers to provide insight into revenue cycle performance and opportunities.
• Identify at-risk accounts and proactively mitigate potential revenue loss or churn.
• Collaborate with internal teams to address escalated customer concerns and implement corrective action plans.
• Support contract renewals and identify opportunities for additional services that align with customer goals.

Revenue Cycle & Financial Performance

• Monitor account health using the RCM Healthscore and other operational and financial metrics.
• Analyze trends in revenue cycle operations, identifying areas for improvement and recommending actionable strategies.
• Assist customers in optimizing their revenue cycle processes, including billing, collections, denials, and reporting.
• Provide month-end financial reporting, highlighting key findings and improvement opportunities.
• Partner with internal RCM leaders to resolve aberrant trends, billing issues, and operational challenges.

Onboarding, Training & Optimization

• Participate in new customer onboarding to ensure successful implementation of RCM workflows and processes.
• Educate customers on interpreting and acting upon RCM Healthscore metrics to maximize revenue performance.
• Serve as a resource for ongoing process optimization, helping customers align their workflows with best practices.

BACKGROUND AND SKILLS YOU WILL BRING...

• Proven experience in Revenue Cycle Management, with strong understanding of healthcare billing, collections, denials, and A/R processes.
• Demonstrated ability to manage complex customer relationships and influence key stakeholders.
• Strong analytical skills, comfortable interpreting financial and operational data to drive actionable recommendations.
• Excellent communication and presentation skills, both written and verbal.
• Proactive problem-solving and critical thinking skills, with a focus on operational excellence and revenue outcomes.
• Ability to travel up to 20% as needed.

SUCCESS LOOKS LIKE...

• Customers achieve measurable improvements in revenue cycle performance.
• Accounts maintain or improve their RCM Healthscore metrics.
• Customer satisfaction and trust are high, with minimal churn and maximized growth opportunities.
• Internal and external stakeholders recognize you as a trusted advisor and strategic partner.
• Being aggressive and taking initiative; we trust you to move the needle forward
• Doing the job; outcomes are just as important as strategy
• Being adaptable and amenable to meet the changes of a dynamic and evolving industry
• Demonstrating humility; partnership and collaboration is who we are and how we operate
• Tapping into your innovative side; conventional is not always correct

HOW WE INVEST IN YOU...

• Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
• Generous employer sponsored subsidy towards employee's medical insurance premiums
• Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
• Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
• Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities

Azalea Health's EEO Statement

Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.