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Returns Jobs in Ohio (NOW HIRING)

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Returns information

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$41

How much do returns jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for returns in Ohio is $25.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $30.14 per hour, depending on experience, location, and employer.

How does the returns team typically interact with other departments to resolve customer issues efficiently?

The Returns team often collaborates closely with customer service, warehouse, and inventory management departments to process returns smoothly and resolve customer concerns quickly. Effective communication is key, as returns agents coordinate with warehouse staff to verify the condition of returned items and with customer service to ensure refunds or exchanges are handled promptly. This cross-functional teamwork helps maintain a positive customer experience and streamlines the overall returns process, making adaptability and collaboration essential skills for success in the role.

What are the key skills and qualifications needed to thrive as a returns specialist, and why are they important?

To thrive as a Returns Specialist, you need strong attention to detail, organizational skills, and a high school diploma or equivalent. Familiarity with inventory management systems, returns processing software, and basic Excel skills are typically required. Strong communication, problem-solving abilities, and a customer-service mindset help you stand out in this role. These skills ensure accurate processing of returned goods, efficient resolution of customer issues, and smooth warehouse operations.

What is a return in a retail or business context?

Returns refer to the process where customers bring back products they have purchased to a store or retailer, usually because the item is defective, unwanted, or did not meet their expectations. The returns process typically involves a refund, exchange, or store credit, depending on the store's policy. Handling returns efficiently is crucial for maintaining customer satisfaction and trust. Retail employees responsible for returns ensure that the process is smooth, follow company guidelines, and help resolve any issues the customer might have.

What is the difference between Returns vs Customer Service Representative?

ReturnsCustomer Service Representative
Focuses primarily on processing product returns, exchanges, and refunds.Handles a wide range of customer inquiries, including product information, complaints, and support.
Requires knowledge of return policies and inventory management.Requires strong communication skills and product knowledge across various topics.
Work environment often in retail stores or warehouses.Work environment typically in call centers, retail, or office settings.
Commonly employed in retail, e-commerce, and logistics industries.Employed across many industries including retail, telecommunications, and service sectors.

While Returns specialists focus on processing product returns and refunds, Customer Service Representatives handle a broader range of customer interactions. Both roles require good communication skills, but Returns roles are more specialized in handling return policies and inventory issues.

What are the most commonly searched types of Returns jobs in Ohio?

The most popular types of Returns jobs in Ohio are:

What cities in Ohio are hiring for Returns jobs?

Cities in Ohio with the most Returns job openings:

Returns jobs near you
Infographic showing various Returns job openings in Ohio as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $53,574 per year, or $25.8 per hour.

Associate Analyst, Returns - A&F Co.

Abercrombie

Columbus, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Job Description:

Job Description

The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business integrity. We are committed to efficiently managing returns, minimizing fraud losses, and preventing abuse of policies to ensure a fair and secure shopping experience for all our customers. Through meticulous analysis, proactive strategies, and robust collaboration with stakeholders, we strive to uphold the highest standards of transparency, accountability, and customer satisfaction. Our goal is to protect the interests of both our customers and our business, fostering long-term relationships built on reliability and trust.

Located in New Albany, OH the Returns Product Analyst, Returns will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences, and for implementing action against these opportunities. This role will be responsible for helping our teams meet our objectives in the returns space including reducing overall returns, making our returns more efficient, and optimizing customer experience within returns.

This job is located at our Global Home Office in Columbus, Ohio.

What Will You Be Doing?

  • Support cross functional teams/process to drive execution against the Returns Roadmap of initiatives
  • Develop and drive improvement in the 'Total Cost of Returns' inclusive of OpEx and opportunity loss metrics
  • Assume accountability for the DRE write-off budget through policy enforcement and discovery / closure of new loss opportunities
  • Support monthly Returns Committee process with the objective of keeping leaders informed and leveraging them to help remove hurdles/make decisions.
  • Work with 3rd party tools/personnel to create reports and insights to action against with the purpose of reducing and optimizing returns
  • Support work with internal product facing teams (merchants, tech design, planners) to identify insights from reporting/data and turn those insights into action to reduce returns
  • Act as an SME as it relates to understanding how new features/operational issues impact returns
  • Work with development teams (Squads) to identify high impact initiatives in support of Returns objective and key results. Ensure the teams hit targeted deliverables on time and on budget
  • Work closely with the Supply Chain teams to ensure reverse logistics goals are set/met and operational impacts are identified and addressed.
  • Work closely with legal to ensure T&Cs are synched with changes made to the returns experiences and risks are known and mitigated with new tactics to reduce or optimize returns

What Do You Need To Bring?

  • Bachelor's Degree or related experience
  • Experience using dashboard such as PowerBI, Snowflake, or similar tools.
  • 3 - 5 years of digital product, digital transformation, retail industry, or related experience
  • History of working collaboratively with cross-functional teams including technical teams, product teams, and analytics teams.
  • Experience creating successful business cases with adequate ROI to proceed to implementation
  • Ability to manage multiple projects and prioritize according to business need and industry trends
  • Ability to communicate nuanced concepts in a way appropriate for executive leadership

Our Company

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sitesabercrombie.com,abercrombiekids.com, andhollisterco.com.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Benefits & Perks

As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

  • Incentive bonus program
  • 401(K) savings plan with company match
  • Annual companywide review process
  • Flexible spending accounts
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Associate assistance program
  • Paid parental and adoption leave
  • Access to fertility and adoption benefits through Carrot
  • Access to mental health and wellness app, Headspace
  • Paid Caregiver Leave
  • Mobile Stipend
  • Paid time off and one paid volunteer day per year, allowing you to give back to your community
  • Work from anywhere (Mondays and Fridays are "work from anywhere" days for most roles and six work from anywhere weeks per year)
  • Seven associate wellness half days per year
  • Merchandise discount on all of our brands
  • Opportunities for career advancement, we believe in promoting from within
  • Access to multiple Associate Resource Groups
  • Global team of people who will celebrate you for being YOU!

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.

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