ZipRecruiter

Log In

1

Returns Manager Jobs in Riverside, CA (NOW HIRING)

Lereta

Refund-Return Processor II

Pomona, CA · On-site

$18.28 - $22/hr

The Refund/Return Processor II processes and researches any refund or return checks, including ... Management: • Effectively monitors, reports, and communicates status of work assignments and ...

Jobtailor

Senior DC Operations Manager

Chino, CA · On-site

$120 - $160/hr

... returns processing, quality assurance, and retail allocations. * Ensure all ecommerce and retail ... Monitor and manage 3PL performance against SLAs, identifying opportunities for improvement and ...

CDM Investment Group

Controller

Placentia, CA · On-site

$110K - $150K/yr

Preparation of Sales and Use tax returns. * Managing the Job Start and Closing process. * Coordinating the preparation of monthly contract billings; and maintaining lien rights and coordinating ...

MACIAS, GINI & O'CONNELL, LLP.

Tax Manager

Irvine, CA · On-site

$135 - $160/hr

Effective at supervising and training staff to prepare returns * Possesses a solid command of ... Manage client accounts including billing, fee analysis and new service development * Provide ...

Healthpeak Properties, Inc.

Tax Manager

Irvine, CA · On-site

Ensure timely filing of REIT, partnership, and corporate tax returns , extensions, and estimated payments * Coordinate multi-state compliance , including composite filings and withholding ...

Talley LLP

Senior Tax Manager

Orange, CA · On-site

$120 - $160/hr

Senior Tax Manager - Talley LLP - Orange, California (Hybrid) Position Summary The Senior Tax ... Form 1065 Partnership Returns * Form 1041 Fiduciary (Trust & Estate) Returns * Form 1120‑S S ...

Healthpeak Properties, Inc.

Tax Manager

Irvine, CA · On-site

$155K - $195K/yr

Ensure timely filing of REIT, partnership, and corporate tax returns , extensions, and estimated payments * Coordinate multi-state compliance , including composite filings and withholding ...

Princess Polly

Sr. DC Operations Manager

Chino, CA · On-site

Ensure returns are processed accurately and within established service standards. Process ... Experience managing third-party logistics (3PL) relationships and performance. * Strong ...

Princess Polly

Sr. DC Operations Manager

Chino, CA · Remote

Ensure returns are processed accurately and within established service standards. Process ... Experience managing third-party logistics (3PL) relationships and performance. * Strong ...

Princess Polly

Sr. DC Operations Manager

Chino, CA · On-site +1

Ensure returns are processed accurately and within established service standards. Process ... Experience managing third-party logistics (3PL) relationships and performance. * Strong ...

WillScot

Manager, Field Services III

Perris, CA

The Field Service Manager (FSM) manages all delivery, field repair and service, installations and returns for all locations within a Market or Markets. The Field Service Manager is responsible for ...

WillScot

Manager, Field Services III

Perris, CA · On-site

The Field Service Manager (FSM) manages all delivery, field repair and service, installations and returns for all locations within a Market or Markets. The Field Service Manager is responsible for ...

New

WillScot

Manager, Field Services III

Perris, CA · On-site

The Field Service Manager (FSM) manages all delivery, field repair and service, installations and returns for all locations within a Market or Markets. The Field Service Manager is responsible for ...

previous page

Showing results 41-60

All JobsReturns JobsReturns Manager JobsReturns Manager Jobs in Riverside, CA

Returns Manager information

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.
What are popular job titles related to Returns Manager jobs in Riverside, CA? For Returns Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Returns Manager jobs in Riverside, CA look for? The top searched job categories for Returns Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Returns Manager jobs? Cities near Riverside, CA with the most Returns Manager job openings:
Returns Manager jobs near you

Refund-Return Processor II

Lereta

Pomona, CA • On-site

$18.28 - $22/hr

Full-time

Posted 6 days ago

LERETA rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

201st of 485 rated business services

Job description

The Refund/Return Processor II processes and researches any refund or return checks, including requests from lenders requiring research, to determine root cause. The role exercises strong decision-making skills to complete tasks and make penalty determinations. The role advises of any unusual circumstances or requirements that could endanger the Service Level Agreement being met.
Tax Procurement:
• Procures tax information from tax agencies. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions
• Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing
Workflow Management:
• Effectively monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task
• Accurately prepares production/statistical reports to mortgage lenders and direct supervisors
Customer Service:
• Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner
Quality Control:
• Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Refund/Return Team standards are met
• Accurately prepares production/statistical reports as applicable
This position will perform other duties as assigned based on the needs of the department.
Required Education & Experience:
  • High School Diploma or equivalent
  • Experience in Microsoft Excel, Microsoft Word, and Microsoft Access
  • Knowledge of the LERETA online system, Black Knight (MSP) and/or Fiserv Servicing Systems
  • Data entry/computer usage experience
  • Customer service experience
  • Minimum of 6 months as a Refund/Return Processor I

Salary range: $18.28 - $22.00
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What LERETA employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply