Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
Logistic Drayage Mgmt. Staff
Santa Ana, CA · On-site
$28 - $32.02/hr
Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
Logistic Drayage Mgmt. Staff
Santa Ana, CA · On-site
$28 - $32.02/hr
Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
Customer Service Representative/Supervisor
$16.75 - $22.75/hr
... returns Managing Back Order Reports and Open Sales Order Reports Assisting customers with UPS damaged/delayed packages Evaluating job performance and conducting reviews Hire, train, and terminate ...
Customer Service Representative/Supervisor
$16.75 - $22.75/hr
... returns Managing Back Order Reports and Open Sales Order Reports Assisting customers with UPS damaged/delayed packages Evaluating job performance and conducting reviews Hire, train, and terminate ...
Tax Manager
Irvine, CA · On-site
$119K - $156K/yr
Conduct primary and secondary review of complicated or complex income tax returns including C-Corp, ... Manage, develop, train, and mentor staff on tax projects and assess performance for engagement and ...
Tax Manager
Irvine, CA · On-site
$119K - $156K/yr
Conduct primary and secondary review of complicated or complex income tax returns including C-Corp, ... Manage, develop, train, and mentor staff on tax projects and assess performance for engagement and ...
Customer Service Representative/Supervisor
Tustin, CA · On-site
$16.75 - $22.75/hr
Oversee product exchanges and returns * Managing Back Order Reports and Open Sales Order Reports * Assisting customers with UPS damaged/delayed packages * Evaluating job performance and conducting ...
Customer Service Representative/Supervisor
Tustin, CA · On-site
$16.75 - $22.75/hr
Oversee product exchanges and returns * Managing Back Order Reports and Open Sales Order Reports * Assisting customers with UPS damaged/delayed packages * Evaluating job performance and conducting ...
Accounting Manager Tax - Trusts and Estates
Lake Forest, CA · On-site
$117K - $153K/yr
Tax Manager - Trusts and Estates POSITION SUMMARY Our firm is currently assisting a CPA Firm in Orange County area to identify an expert in the preparation of trusts, estate, gift tax returns and ...
Accounting Manager Tax - Trusts and Estates
Lake Forest, CA · On-site
$117K - $153K/yr
Tax Manager - Trusts and Estates POSITION SUMMARY Our firm is currently assisting a CPA Firm in Orange County area to identify an expert in the preparation of trusts, estate, gift tax returns and ...
Experienced Tax Manager - Trusts and Estates
Irvine, CA · On-site
$119K - $156K/yr
The Trust & Estates Tax Manager will assume full responsibility for directing multiple engagements; review estate fiduciary income tax returns, along with the decedent's final individual tax return ...
Experienced Tax Manager - Trusts and Estates
Irvine, CA · On-site
$119K - $156K/yr
The Trust & Estates Tax Manager will assume full responsibility for directing multiple engagements; review estate fiduciary income tax returns, along with the decedent's final individual tax return ...
Senior Tax Manager - Tax Partner Track Seeking a Senior Tax Manager with more than 10 years of tax ... Conduct primary and secondary review of complicated or complex income tax returns including ...
Senior Tax Manager - Tax Partner Track Seeking a Senior Tax Manager with more than 10 years of tax ... Conduct primary and secondary review of complicated or complex income tax returns including ...
Senior Tax Manager
Irvine, CA · On-site
Conduct primary and secondary review of complicated or complex income tax returns including C-Corp, ... Manage, develop, train, and mentor staff on tax projects and assess performance for engagement and ...
Senior Tax Manager
Irvine, CA · On-site
Conduct primary and secondary review of complicated or complex income tax returns including C-Corp, ... Manage, develop, train, and mentor staff on tax projects and assess performance for engagement and ...
Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
Tax Manager - Wealth Management
Irvine, CA · On-site
$118K - $155K/yr
Tax Manager - Wealth Management What we are looking for - As a member of the Tax Services Team, the ... returns and projections and estimated tax payment vouchers - Work with clients (by telephone ...
Tax Manager - Wealth Management
Irvine, CA · On-site
$118K - $155K/yr
Tax Manager - Wealth Management What we are looking for - As a member of the Tax Services Team, the ... returns and projections and estimated tax payment vouchers - Work with clients (by telephone ...
Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
Sales - Retail Counter
Bloomington, CA · On-site
$21K - $25K/yr
Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements: Basic ...
Sales - Retail Counter
Bloomington, CA · On-site
$21K - $25K/yr
Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements: Basic ...
Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements * Improve customer service procedures, policies, and standards for ...
Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements * Improve customer service procedures, policies, and standards for ...
Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements Basic ...
Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements Basic ...
Retail Sales Counter
Hesperia, CA · On-site
$17/hr
Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements: Basic ...
Retail Sales Counter
Hesperia, CA · On-site
$17/hr
Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements: Basic ...
Sales - Retail Counter
Jurupa Valley, CA · On-site
$21K - $25K/yr
Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements: Basic ...
Sales - Retail Counter
Jurupa Valley, CA · On-site
$21K - $25K/yr
Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements: Basic ...
Retail Counter Sales
Ontario, CA · On-site
$17/hr
Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements: Basic ...
Retail Counter Sales
Ontario, CA · On-site
$17/hr
Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements: Basic ...
Retails Sales Counter
San Bernardino, CA · On-site
$18/hr
Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements: Basic ...
Retails Sales Counter
San Bernardino, CA · On-site
$18/hr
Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims * Assumes other duties as assigned Requirements: Basic ...
Returns Manager information
What are some common challenges faced by Returns Managers and how can they effectively address them?
What are Returns Managers?
What is the difference between Returns Manager vs Customer Service Representative?
| Returns Manager | Customer Service Representative |
|---|---|
| Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management. | Usually requires strong communication skills, basic computer skills, and customer service experience. |
| Works mainly in retail, e-commerce, or logistics environments managing return processes and policies. | Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat. |
| Focuses on overseeing return operations, policy enforcement, and team management. | Focuses on assisting customers, resolving issues, and providing product or service information. |
While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.
What are the key skills and qualifications needed to thrive as a Returns Manager, and why are they important?
Full-time
Posted 16 days ago
Job description
On-Site
1year Contract
Job Description
- Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
- Manage relationships with selected drayage carriers and make urgent communication in case of emergency
- Search plan B drayage carriers in case of lack of capacities
- Share with daily container delivery schedules with drayage carriers
- Analyze, create, edit, track and trace select LSPs such as drayage carriers, rail companies, rail terminals
- Monitor and drive improvement to customer service goals including on-time delivery, product lead-times, and request-for-quote responsiveness
- In case to use pre-pull yard, find the best solutions in time
- Report monthly on Key Performance Indicators (KPI's) for drayage deliveries
- Checking the delivery status and share with customers
- Document corrective actions and improvement plans properly, and verify plan's effectiveness.
- Perform ad-hoc reporting, as required.
- Perform other job related duties as required
Qualifications
- Bachelor's degree preferred or GED
- Strong understanding of international transportation (especially ocean shipping) / freight forwarding industry
- Excellent project and people management skills
- Experience in establishing a transport plan that can optimize loading rate, transport time and logistics cost
- Ability to manage within goals by considering in time, budget and business objectives
- Analytical/focused/data-driven coupled with creative problem solving
- Strong cross-functional teamwork, collaboration, interpersonal, with excellent written and verbal skills.
- Advanced proficiency in MS Office Suite and other applications
- Prioritization skill, able to shift focus to urgent issues while not falling behind on other duties
- Ability to travel up to 20% in domestic and international
Additional Information
All your information will be kept confidential according to EEO guidelines.