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Returns Manager Jobs in Riverside, CA (NOW HIRING)

Regal Executive Search

Tax Manager

Irvine, CA · On-site

$119.20K - $156.20K/yr

Conduct primary and secondary review of complicated or complex income tax returns including C-Corp, ... Manage, develop, train, and mentor staff on tax projects and assess performance for engagement and ...

Regal Executive Search

Senior Tax Manager

Irvine, CA · On-site

Conduct primary and secondary review of complicated or complex income tax returns including C-Corp, ... Manage, develop, train, and mentor staff on tax projects and assess performance for engagement and ...

Woongjin, Inc

Logistic Drayage Mgmt. Staff

Santa Ana, CA · On-site

$28 - $33/hr

Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)

Woongjin, Inc

Logistic Drayage Mgmt. Staff

Santa Ana, CA · On-site

$28 - $33/hr

Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)

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Returns Manager information

What are the key skills and qualifications needed to thrive as a Returns Manager, and why are they important?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.

What are some common challenges faced by Returns Managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What are Returns Managers?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are popular job titles related to Returns Manager jobs in Riverside, CA? For Returns Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Returns Manager jobs in Riverside, CA look for? The top searched job categories for Returns Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Returns Manager jobs? Cities near Riverside, CA with the most Returns Manager job openings:
Returns Manager jobs near you

Logistic Drayage Mgmt. Staff

SBT Global, Inc.

Santa Ana, CA • On-site

Full-time

Posted 20 days ago

Job description

Company Description
On-Site
1year Contract
Job Description
  • Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order, empty container return)
  • Manage relationships with selected drayage carriers and make urgent communication in case of emergency
  • Search plan B drayage carriers in case of lack of capacities
  • Share with daily container delivery schedules with drayage carriers
  • Analyze, create, edit, track and trace select LSPs such as drayage carriers, rail companies, rail terminals
  • Monitor and drive improvement to customer service goals including on-time delivery, product lead-times, and request-for-quote responsiveness
  • In case to use pre-pull yard, find the best solutions in time
  • Report monthly on Key Performance Indicators (KPI's) for drayage deliveries
  • Checking the delivery status and share with customers
  • Document corrective actions and improvement plans properly, and verify plan's effectiveness.
  • Perform ad-hoc reporting, as required.
  • Perform other job related duties as required

Qualifications
  • Bachelor's degree preferred or GED
  • Strong understanding of international transportation (especially ocean shipping) / freight forwarding industry
  • Excellent project and people management skills
  • Experience in establishing a transport plan that can optimize loading rate, transport time and logistics cost
  • Ability to manage within goals by considering in time, budget and business objectives
  • Analytical/focused/data-driven coupled with creative problem solving
  • Strong cross-functional teamwork, collaboration, interpersonal, with excellent written and verbal skills.
  • Advanced proficiency in MS Office Suite and other applications
  • Prioritization skill, able to shift focus to urgent issues while not falling behind on other duties
  • Ability to travel up to 20% in domestic and international

Additional Information
All your information will be kept confidential according to EEO guidelines.

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