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Return Merchandise Authorization Manager Jobs in Florida

Peak Technologies

Repair Administrator

Miami, FL · On-site

$16.35 - $17/hr

JOB SUMMARY & SCOPE Responsible for assisting with the Return Merchandise Authorization (RMA) process for our Manage Service and Depot repair customers. This position works closely with Receiving ...

Tricehealthcare

Customer Order Mgmt Rep

Stuart, FL · On-site

$26.55/hr

... return merchandise authorization process (RMA) . Work closely with the Medical Billing department ... Provide timely feedback to Customer Service Management regarding service failures or customer ...

ViaPath Technologies

Telecom Client Technician

Daytona Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of the Field Service Manager, but working largely independently without and/or ... Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization ...

ViaPath Technologies

Telecom Client Technician

Daytona Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the direction of the Field Service Manager, but working largely independently without and/or ... Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization ...

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Return Merchandise Authorization Manager information

What does a Return Merchandise Authorization (RMA) manager do?

A Return Merchandise Authorization (RMA) Manager oversees the process of handling product returns, ensuring that returned goods are received, inspected, and processed according to company policies. They coordinate with customers, warehouses, and manufacturers to authorize returns, issue refunds or replacements, and resolve any issues that arise. The RMA Manager also develops and implements procedures to streamline returns, reduce costs, and improve customer satisfaction. Their role is critical in maintaining inventory accuracy and upholding the company's reputation for customer service.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) manager?

To thrive as an RMA Manager, you need expertise in returns processing, inventory management, and a solid understanding of warranty policies, often supported by a degree in business or supply chain management. Familiarity with ERP systems, returns management software, and data analysis tools like Excel is typically required. Strong problem-solving, attention to detail, and effective communication skills help manage customer expectations and coordinate cross-functional teams. These skills are crucial for ensuring efficient returns operations, minimizing losses, and maintaining customer satisfaction.

What are some common challenges faced by a Return Merchandise Authorization (RMA) manager, and how can they be addressed?

RMA Managers often encounter challenges such as managing high volumes of returns, ensuring efficient communication between customers, warehouses, and suppliers, and minimizing processing delays. Effective RMA Managers implement clear return policies, leverage software tools for tracking, and maintain strong relationships across departments to facilitate smooth operations. Proactive problem-solving and continuous process improvement are key to reducing errors, preventing bottlenecks, and maintaining customer satisfaction.

What is the difference between Return Merchandise Authorization Manager vs Customer Service Representative?

Return Merchandise Authorization ManagerCustomer Service Representative
Focuses on managing return processes, authorizations, and policiesHandles customer inquiries, complaints, and support
Requires knowledge of return procedures, inventory, and company policiesRequires strong communication, problem-solving, and product knowledge
Typically works in logistics, retail, or manufacturing industriesWorks across various industries including retail, telecom, and service sectors
Commonly requires customer service experience, organizational skills, and familiarity with return systemsRequires excellent communication skills, patience, and customer service experience

The Return Merchandise Authorization Manager primarily manages the return process and policies, ensuring smooth operations. In contrast, Customer Service Representatives focus on assisting customers directly with inquiries and issues. While both roles require customer service skills, the manager role involves more process oversight and policy management, often within logistics or retail environments.

What are popular job titles related to Return Merchandise Authorization Manager jobs in Florida?

For Return Merchandise Authorization Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Return Merchandise Authorization Manager jobs in Florida look for?

The top searched job categories for Return Merchandise Authorization Manager jobs in Florida are:

Return Merchandise Authorization Manager jobs near you

Construction Office Admin

Facility Solutions Group, Inc.

Lake Park, FL • On-site

$17.50 - $24/hr

Full-time

Posted 4 days ago

Job description

Overview

As an Construction Office Admin, you will skillfully work with our project management, estimating, service and sales departments. The ideal candidate should be comfortable working in Excel, Word and have excellent customer service skills. We are seeking candidates with strong and positive organizational skills to assist with project coordination. 

Responsibilities
  • Managing inbound and outbound calls. 
  • Manage return merchandise authorization forms.  
  • Maintain office supplies.  
  • Provide department managers with full administrative support by entering information into various databases.  
  • Assist the estimating department with the preparation of bid packages. 
  • Maintain scheduling and event calendars. 
  • Perform general administrative duties such as but not limited to: copying, faxing, filling, organizing, mailing and document development. 
  • Other Administrative duties as assigned
Qualifications
  • High School Diploma or General Education Degree  
  • One year experience  
  • Valid driver's license 
  • Must be able to pass a drug and background screen. 
  • Ability to multitask while staying organized. 
  • Strong verbal and written communication skills 
  • Positive customer service skills 
  • Experience in lighting and electrical is a plus!

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Employment Type: FULL_TIME
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About Facility Solutions Group

Sourced by ZipRecruiter

For 40 years, FSG has helped Businesses of all sizes with Lighting, Electrical, Signage & Technology challenges. But it is not what we do that makes us different, it's why we do it. FSG was founded in 1982 on the guiding principle that Hard work, Dedication to excellence, and Continual learning will always yield a positive result for everyone involved. Since then, FSG has grown from a Small lighting Distributor in San Antonio Texas, to one of the Nation's largest lighting Distributors and Electrical Contractors. Today, FSG employs more than 2000 Employees Nationwide and works with more than a thousand affiliate vendors from all four corners of the Nation. FSG's customers list includes every type of Business from top name Multisite Consumer Brands, to General Contractors, to local neighborhood Businesses.

Industry

Facilities support services

Company size

1,001 - 5,000 Employees

Headquarters location

Austin, TX, US

Year founded

1982

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