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Return Associate Jobs in Ontario (NOW HIRING)

Columbia Sportswear

Sales Associate

Kingston, ON · On-site

CA$17.85/hr

ABOUT THE POSITION With over 430 retail stores worldwide, our associates are essential to our ... Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting ...

Holt Renfrew

Associate, Order Fulfillment

Toronto, ON

CA$17.60 - CA$24/hr

Associate, Order Fulfillment The Associate, Order Fulfillment defines the luxury lifestyle shopping ... Confirm all return dates fall within the policy window * Examine merchandise to ensure it is in ...

GUESS?, LLC - Retail Careers

Position Overview The Stock Associate is responsible for receiving, unpacking, and preparing ... Execute transfers, RTVs (Return to Vendor), manage damages, and handle customer charge sends.

GUESS?, LLC - Retail Careers

Position Overview The Stock Associate is responsible for receiving, unpacking, and preparing ... Execute transfers, RTVs (Return to Vendor), manage damages, and handle customer charge sends.

Showcase

Retail Sales Associate-Keyholder

Toronto, ON · On-site

Retail Sales Associate - Keyholder | Sherway Gardens Showcase, Home of the Hottest Trends , is ... Process sales and returns * Help with merchandising, replenishment, and daily store operations

Columbia Sportswear

Retail Associate

Kingston, ON · On-site

CA$17.85/hr

ABOUT THE POSITION With over 430 retail stores worldwide, our associates are essential to our ... Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting ...

New

Ross Stores

Retail Associate

Kingston, ON · On-site

CA$17.85/hr

ABOUT THE POSITION With over 430 retail stores worldwide, our associates are essential to our ... Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting ...

New

Fuller Landau LLP

Experienced Associate, Audit

Toronto, ON · Hybrid

CA$60K - CA$80K/yr

Experienced Associate, Audit Location:Toronto office, Hybrid Job vacancy status:Existing vacancy ... Prepare corporate tax returns as needed * Respond promptly and proactively to clients What we look ...

Fuller Landau

Experienced Associate, Audit

Toronto, ON · On-site

CA$60K - CA$80K/yr

Job title: Experienced Associate, Audit Location: Toronto office, Hybrid Job vacancy status ... Prepare corporate tax returns as needed * Respond promptly and proactively to clients What we look ...

Showcase

Retail Sales Associate-Keyholder

Toronto, ON · On-site

Retail Sales Associate - Keyholder | Toronto Eaton Centre Showcase, Home of the Hottest Trends , is ... Process sales and returns * Help with merchandising, replenishment, and daily store operations

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Showing results 41-60

All JobsReturn Associate JobsReturn Associate Jobs in Ontario

Return Associate information

See Ontario salary details

$9

$16

$30

How much do return associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for return associate in Ontario is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.79 per hour, depending on experience, location, and employer.

What is a return associate?

Return Associates are retail or warehouse employees responsible for processing returned merchandise from customers. Their duties often include inspecting returned items for damage, verifying return eligibility, restocking products, and updating inventory systems. Return Associates play a key role in ensuring customer satisfaction by facilitating smooth and efficient returns. They may also communicate with customers regarding return policies and help resolve any issues related to returned goods.

What are the key skills and qualifications needed to thrive as a return associate?

To thrive as a Return Associate, you need strong attention to detail, basic math skills, and familiarity with inventory management, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, warehouse software, and barcoding tools is common in this role. Excellent customer service, problem-solving abilities, and effective communication help you resolve return issues efficiently and professionally. These skills ensure accurate processing, customer satisfaction, and smooth store operations.

What are the typical challenges a return associate faces when processing returned items, and how can they effectively handle them?

Return Associates often encounter challenges such as managing high volumes of returns during peak seasons, identifying items that do not meet return policies, and ensuring accurate documentation. To handle these effectively, it's important to stay organized, follow company protocols closely, and maintain clear communication with both customers and team members. Developing strong attention to detail and problem-solving skills also helps in processing returns efficiently and minimizing errors.

What is the difference between Return Associate vs Cashier?

Return AssociateCashier
Handles product returns, exchanges, and customer inquiries related to returnsProcesses customer payments, manages cash register, and handles sales transactions
Requires knowledge of return policies and inventory managementRequires cash handling skills and POS system proficiency
Work environment often in retail stores, customer service focusWork environment in retail checkout areas, customer interaction

While both roles are customer-facing in retail, Return Associates focus on managing product returns and exchanges, requiring knowledge of store policies. Cashiers primarily handle sales transactions and cash management. Both positions require strong customer service skills, but their daily tasks and focus areas differ significantly.

What are the most commonly searched types of Return jobs in Ontario?

The most popular types of Return jobs in Ontario are:

What cities in Ontario are hiring for Return Associate jobs?

Cities in Ontario with the most Return Associate job openings:

Return Associate jobs near you

Customer Care Associate

Jacobs & Thompson Inc

Toronto, ON • On-site

Full-time

Re-posted 20 days ago

Job description

Customer Care Associate
The Customer Care Associate is responsible for providing exceptional customer service and support to customers throughout the order management process. This role serves as the primary point of contact for customer inquiries, order processing, delivery coordination, and issue resolution. The Customer Care Associate works closely with Sales, Production, Shipping, and Purchasing to ensure customers receive accurate information and timely service.
Key Responsibilities
Customer Service & Support
  • Serve as the primary contact for customer inquiries via phone, email, and other communication channels.
  • Develop and maintain positive customer relationships through professional and responsive service.
  • Provide product information, pricing, availability, and lead times.
  • Respond to customer concerns and complaints in a timely and professional manner.
  • Escalate complex issues as required and ensure appropriate follow-up.
Order Management
  • Process customer orders accurately and efficiently within ERP systems.
  • Verify order details, product specifications, pricing, and delivery requirements.
  • Monitor order status and communicate updates to customers.
  • Coordinate order changes, returns, credits, and cancellations as required.
  • Investigate and resolve missing, incomplete, or incorrect orders.
Coordination & Communication
  • Liaise with Production, Shipping, Purchasing, and Sales teams to ensure timely fulfillment of customer orders.
  • Coordinate delivery schedules and communicate potential delays.
  • Support customers with shipping documentation and order tracking information.
  • Assist in maintaining smooth communication between departments to meet customer expectations.
Customer Records & Administration
  • Maintain accurate customer files, records, and account information.
  • Update customer information in ERP/CRM systems.
  • Prepare customer reports, order summaries, and service documentation as required.
  • Monitor and maintain customer portals and electronic communication systems.
Continuous Improvement
  • Identify opportunities to improve customer service processes and efficiencies.
  • Participate in departmental meetings, training, and continuous improvement initiatives.
  • Maintain knowledge of company products, capabilities, and manufacturing processes.
Qualifications
Education
  • Postsecondary diploma or degree in Business Administration, Customer Service, Supply Chain, or related field preferred.
Experience
  • Minimum 2 years of customer service or customer care experience.
  • Manufacturing, distribution, or B2B environment experience preferred.
  • Experience with ERP systems and order entry processes considered an asset.
Skills & Competencies
  • Strong customer service orientation.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • High attention to detail and accuracy.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Problem-solving and conflict-resolution skills.
  • Proficiency in Microsoft Office, particularly Outlook, Excel, and Word.
  • Experience with Dynamics 365 or ERP systems is an asset.

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