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Return Agent Airport Jobs (NOW HIRING)

Enterprise Holdings

Return Agent

Orlando, FL · On-site

$16 - $16.50/hr

The Return Agent will provide superior, friendly, efficient service during all aspects of the ... This position is located at the Orlando Airport, 1 Jeff Fuqua Blvd, Orlando, FL 32827. We offer:

Enterprise Holdings

Seasonal Return Agent

Raleigh, NC · On-site

$14/hr

The Return Agent will provide superior, friendly, efficient service during all aspects of the ... This position is located at Raleigh Durham Airport - 1001 Rental Car Drive Morrisville, NC 27623.

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Return Agent Airport information

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$11

$17

$28

How much do return agent airport jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for return agent airport in the United States is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a return agent airport?

Return Agent Airport jobs involve assisting customers as they return rental vehicles at an airport location. These agents inspect returned cars for damage, record mileage and fuel levels, and ensure all rental agreements are completed accurately. They also provide customer service by answering questions, processing payments, and resolving any issues related to the rental return. The role requires attention to detail, good communication skills, and the ability to work in a fast-paced environment. Return agents are often employed by car rental companies operating at major airports.

What are the key skills and qualifications needed to thrive as a return agent airport?

To thrive as a Return Agent at an airport, you need customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with rental management software, point-of-sale systems, and basic computer applications is typically required. Strong communication, problem-solving abilities, and a positive attitude help you handle customer inquiries and resolve issues efficiently. These skills ensure smooth rental return processes, high customer satisfaction, and efficient airport operations.

What are some common challenges faced by return agent airport employees, and how can they be managed?

Return Agent Airport employees often face challenges such as managing high volumes of vehicle returns during peak travel times, addressing customer concerns about billing or damages, and ensuring quick turnaround for vehicle inspections. Effective time management, clear communication skills, and a calm demeanor can help handle these busy periods and customer interactions smoothly. Many teams provide ongoing training and support, and collaboration with maintenance and customer service staff helps address issues efficiently, making the work both dynamic and rewarding.

What is the difference between Return Agent Airport vs Baggage Handler?

Return Agent AirportBaggage Handler
Handles customer returns, lost baggage, and baggage claims at the airportManages the loading, unloading, and movement of luggage within the airport
Requires customer service skills and knowledge of airline policiesRequires physical strength, safety awareness, and knowledge of baggage handling procedures
Works primarily at baggage claim areas and customer service countersWorks mainly in baggage handling areas, cargo sections, and aircraft tarmac

Both roles are essential in airport operations, with Return Agent Airport focusing on customer service and baggage claims, while Baggage Handler emphasizes physical handling and logistics of luggage. They often work together to ensure smooth baggage processing and customer satisfaction.

What cities are hiring for Return Agent Airport jobs?

Cities with the most Return Agent Airport job openings:

Who are the top companies hiring for Return Agent Airport jobs?

The top employers for Return Agent Airport jobs are:

What job categories do people searching Return Agent Airport jobs look for?

The top searched job categories for Return Agent Airport jobs are:

Return Agent Airport jobs near you
Infographic showing various Return Agent Airport job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,490 per year, or $17.5 per hour.

Return Agent - Albuquerque Airport

Enterprise Holdings

Albuquerque, NM • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

113th of 175 rated vehicle equipment hire

Job description

Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.
This pay for this position starts at $16.00 / hour. This role also has the opportunity to receive a monthly performance based bonus!
This position is located at the Albuquerque Airport (ABQ), Rental Car Area- 3400 University Blvd Suite K Albuquerque, NM 87119.
We offer:
  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedule:
  • 9am-6pm: Thursday-Monday (Off: Tuesday & Wednesday)

Responsibilities
We are hiring now for immediate openings. Responsibilities include:
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
  • Remind customer to check for personal belongings
  • Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
  • Advise and review rental charges; and provide an accurate receipt to the customer
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal
  • Thank customers using the prescribed dialogue
  • Inquire about service, satisfaction and document dissatisfaction
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use of proper statement to determine if vehicle is being returned with full tank of gas
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep lot organized for ease of access and traffic flow
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans
Qualifications
  • High School Diploma or G.E.D. required
  • Must have a minimum of 1 year prior customer service retail or administrative support experience
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be at least 18 years old
  • Candidates must be able to work schedule listed in the job description

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