Retirement Benefits Case Manager Jobs (NOW HIRING)

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Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
The Manger Retirement Benefits directs the day-to-day operations of Jefferson retirement plans; provides mentoring, coaching, training, support, and guidance to the members of the retirement team. Manage the Jefferson Defined Benefit, Defined Contribution and 457(b) Plans. Responsible for overall compliance and effectiveness of the Jefferson retirement plans; apply plan rules and interpret legal requirements. Provides expertise and strategic leadership for functional areas of the retirement programs.
Job Duties

• Directs the day-to-day operation of Jefferson retirement plans; provide mentoring, coaching, training, support and guidance to members of the retirement team. Establishes clear expectations and goals for the retirement team; resolves escalated benefit issues. Responsible for overall compliance and effectiveness of Jefferson retirement plans, working closely with internal and external partners to establish effective communication strategies to improve employee experience and ensure that Jefferson retirement plans are compliant and competitive.
• Serves as a subject matter expert and point of contact for escalated colleague retirement benefits program inquiries; provides exceptional customer service to colleagues and other stakeholders; resolves retirement benefits-related issues through investigation and coordination with internal and external partners. Interpret and communicate plan provisions through retirement plan documents and summary plan descriptions.
• Manages vendors, including vendors for outsource benefit programs, to ensure that retirement benefits programs are designed and administered consistently with Jefferson's Total Reward strategy and Jefferson values. Supports the implementation of new retirement benefits programs through administrative setup and employee communications; maintains ongoing retirement benefits operations through proactive monitoring issue resolution.
• Keep up with the national trends in retirement programs; ensures the accuracy of retirement benefits data in HRIS; collaborates efeciveley with cross-functional teams, including payroll and other functional areas in Human Resources. Researches and analyzes retirement benefit-related issues to identify root auses and develops resolution recommendations.
• Provide expertise and strategic leadership for the Retirement Team. Leverages organizational knowledge and insights to enhance retirement benefits program effectiveness; contributes to knowledge sharing initiatives with the Retirement Team; and documents processes, procedures and best practices to ensure continuity and consistency.
• Collaborate with the AVP of Retirement on the design of the Retirement strategy to meet Jefferson's established goals and objectives. Interact with all levels of the enterprise to ensure that retirement plans align and support the enterprises' strategic and business objectives. Identifies opportunities and makes recommendations for process improvements and program enhancements; proactively adopts and leverages technology tolls to improve efficiency, accuracy and user experience.

Minimum Qualifications

• Bachelor's Degree or equivalent work experience
• 5 years in Retirement Benefits Management and Administration
• Proficiency with Microsoft Word
• Working knowledge of Microsoft Excel, include ability to work with formulas and pivot tables
• Strong analytical skills; critical thinking skills; and attention to detail
• Experience working with an enterprise human capital management system
• Skilled in process management
• Ability to listen actively, communicate clearly and empathetically, take responsibility, adapt and exercise self-control under pressure.

Preferred Qualifications

• Master's Degree in human resources, business, or related field
• PHR - Professional in Human Resources - HR Certification Institute
• CP - Certified Professional - Society for Human Resource Management
• CEBS - Certified Employee Benefits Specialist - International Foundation of Employee Benefit Plans

Additional Qualifications

• Working knowledge of relevant federal and state regulations, filing and compliance requirements affecting employee retirement benefits programs, including ERISA, Social Security and DOL requirements.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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