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Retention Jobs in Boston, MA (NOW HIRING)

Wolters Kluwer

Sales Business Retention Rep

Boston, MA · On-site

$55K - $63K/yr

This role partners closely with customers and internal teams to drive adoption, retention, and long‑term relationship success through proactive, structured engagement. CSMs manage a portfolio of ...

Whoop

Senior Product Manager, Growth - Retention

Boston, MA · On-site

$137K - $181K/yr

The role will be tasked with improving trial conversion rate and member retention rate through experimentation with a team of dedicated engineering, design, analytics, and lifecycle marketing ...

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All JobsRetention JobsRetention Jobs in Boston, MA

Retention information

See Boston, MA salary details

$23.9K

$66.7K

$92.9K

How much do retention jobs pay per year?

As of Sep 1, 2026, the average yearly pay for retention in Boston, MA is $66,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,300.00 and $80,900.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.

What are the most commonly searched types of Retention jobs in Boston, MA?

The most popular types of Retention jobs in Boston, MA are:

What cities near Boston, MA are hiring for Retention jobs?

Cities near Boston, MA with the most Retention job openings:

Retention jobs near you
Infographic showing various Retention job openings in Boston, MA as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $66,666 per year, or $32.1 per hour.

Part-Time Advisor/Retention Outreach Specialist

Boston, MA • On-site

Bunker Hill Community College
201 - 500 employees
Learn more about Bunker Hill Community Collegeexternal

$36.55/hr

Full-time, Part-time

Posted 5 days ago

Job description

Advising & LifeMap is a team of advisors, pathway coaches, student mentors, and administrators who support and guide students to reach their academic, career, transfer, and personal goals. As part of this mission, we are seeking a Retention Outreach Specialist to guide and support students through equitable practices that meet students' individual needs. Reporting to the Assistant Director of Retention/Student Success, the Retention Outreach Specialist will support students who receive an early alert with the development of meaningful academic and personal goals that are connected to an education plan. The primary focus of this role is to utilize holistic advising to guide students in the development and implementation of individualized success plans.

  • Conduct outreach to students that receive an alert via the early alert tool and refer students to appropriate college resources, personnel and support.
  • Provide advising support around academic policies such as non-attendance grades, midterm warning grades and course/college withdrawal.
  • Build relationships with students and staff to support the student's movement along their educational pathway through direct referrals, progress checks, and proactive outreach.
  • Assist students in clarifying education, career and transfer goals and help students to develop individualized success plans.
  • Collaborate with Retention team leadership to develop and implement innovative retention activities.
  • Maintain a clear understanding of Pathways, programs of study requirements, and financial aid eligibility.
  • Utilize retention software to track alert outreach and progress (TargetX).
  • Participate in peak enrollment events such as Start Now and provide advising and course registration support for new and continuing students.
  • Demonstrate multicultural competence (including an awareness and understanding of historically minoritized populations) and maintain an educational and work environment that affirms commitment to equity, diversity, and inclusion.
  • Participate in college meetings and community engagement as needed.

Requirements:

  • Master's degree in Education, Counseling, Psychology or a closely related field; with two (2) years of experience and/or training involving college admissions, academic advisement, career development, or an equivalent combination of education, training and experience.
  • Proficient in student information systems and technology as well as MS Word, Excel, and Outlook.
  • Excellent verbal and written communication skills.
  • Proven ability to work with a faculty, staff and student population.
  • Demonstrate and possess a strong understanding of cultural competency and how to communicate effectively to different audiences.
  • Hybrid schedule Monday-Thursday and Friday 9am-11am remote.
  • In person attendance at division retreats (if they live in state) is required.

Preferred Requirements:

  • Experience working in a community college.
  • Bi-lingual ability: our College has a linguistically diverse student population, so while not required, for this position the ability to read, speak and write in Spanish, or another language, is preferred.

Additional Information:

Salary: $36.55 an hour for 18.5 hours a week. Part-Time Non-Benefited position.

  • Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
  • Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision.

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