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Retention Operations Jobs (NOW HIRING)

NES Fircroft

MSP Operations Manager

Houston, TX · Hybrid

Team engagement and retention * Operational excellence and issue resolution * Continuous improvement and programme growth 🌍 Why Join Us? We believe in flexible working and empowering our people to ...

InSource Solutions

Retention Specialist

Richmond, VA · On-site +1

Sales Operations Summary The Retention Specialist serves as a key resource responsible for protecting recurring revenue and strengthening client relationships by managing the renewal process for ...

Dobson Fiber

Retention Specialist

Oklahoma City, OK · On-site

Working closely with Sales, Account Management, and Operations, the Retention Specialist will own a portfolio of existing customers and be accountable for clear retention and upsell targets ...

Cable One, Inc.

Supervisor, Customer Care & Sales (Remote)

$52K - $59K/yr

Oversee daily customer care and retention operations to ensure efficient and high-quality service delivery. * Support advisors in handling customer inquiries related to billing, scheduling, product ...

Apex Bank

Be Seen First

Bank Branch Manager

Camden, TN · On-site

Foster long-term customer relationships that deepen loyalty and retention Operations and Risk Management * Maintain full responsibility for branch operational integrity and compliance * Ensure ...

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Retention Operations information

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$22K

$61.4K

$85.5K

How much do retention operations jobs pay per year?

As of Jun 22, 2026, the average yearly pay for retention operations in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the primary challenges faced in a Retention Operations role, and how can they be effectively managed?

One of the main challenges in Retention Operations is balancing customer satisfaction with company goals, especially when addressing customer concerns or preventing churn. Professionals in this role often need to analyze customer feedback, identify trends, and collaborate with cross-functional teams such as Customer Success and Product to implement effective retention strategies. Effective communication and adaptability are crucial, as priorities can shift quickly based on customer needs or business objectives. Building strong relationships with both customers and internal stakeholders helps ensure solutions are aligned and sustainable.

What are Retention Operations?

Retention Operations refers to the processes, strategies, and teams focused on keeping customers engaged and reducing churn within a business. These operations typically involve analyzing customer behavior, identifying at-risk customers, and implementing targeted interventions such as personalized communications, special offers, or improved customer support. The goal is to maximize customer lifetime value and ensure long-term loyalty. Retention Operations teams work closely with sales, marketing, and customer service departments to coordinate efforts and measure the effectiveness of retention initiatives.

What is the 70 30 rule in hiring?

The 70/30 rule in hiring suggests that 70% of the hiring decision should be based on skills and experience, while 30% should consider cultural fit and potential. For retention operations roles, balancing technical qualifications with interpersonal skills is essential to improve employee retention and engagement.

Which 3 jobs will survive AI?

Retention Operations professionals focus on customer retention strategies and data analysis, skills that are less likely to be fully automated due to the need for human judgment and relationship management. Jobs that involve complex problem-solving, emotional intelligence, and strategic decision-making—such as customer success managers, data analysts, and operations managers—are expected to persist alongside AI advancements. These roles often require a combination of technical skills and interpersonal abilities that AI cannot easily replicate.

What skills do you need to be a retention specialist?

A retention specialist needs strong communication and interpersonal skills to engage customers effectively. They should have analytical abilities to interpret data, proficiency with customer relationship management (CRM) tools, and problem-solving skills to address client concerns and improve retention strategies.

What jobs pay $10,000 a month without a degree?

Retention Operations roles typically do not pay $10,000 a month without specialized experience or skills. High-paying jobs that can reach this level without a degree often include sales, real estate, skilled trades, or entrepreneurship, which rely on performance, certifications, or business acumen rather than formal education.

What are the key skills and qualifications needed to thrive in Retention Operations, and why are they important?

To thrive in Retention Operations, you need strong analytical abilities, customer lifecycle understanding, and experience with retention strategies, often supported by a background in business or marketing. Familiarity with CRM systems, data analytics tools like Excel or Tableau, and marketing automation platforms is typically required. Excellent communication, problem-solving, and relationship-building skills help professionals connect with customers and collaborate across teams. These skills are crucial for effectively reducing churn, maximizing customer value, and driving long-term business growth.

What is the difference between Retention Operations vs Customer Success Specialist?

AspectRetention OperationsCustomer Success Specialist
Primary FocusOptimizing retention strategies and processesBuilding customer relationships and ensuring satisfaction
Skills & CertificationsData analysis, CRM tools, process improvementCommunication, relationship management, product knowledge
Work EnvironmentData-driven, cross-departmental collaborationCustomer-facing, account management
Industry UsageCommon in SaaS, subscription servicesCommon in SaaS, tech, and service industries

Retention Operations focuses on analyzing data and implementing strategies to reduce churn, while Customer Success Specialists engage directly with customers to ensure satisfaction and loyalty. Both roles are vital in customer retention but differ in approach and daily activities.

More about Retention Operations jobs
What job categories do people searching Retention Operations jobs look for? The top searched job categories for Retention Operations jobs are:
Retention Operations jobs near you
MSP Operations Manager

MSP Operations Manager

NES Fircroft

Houston, TX • Hybrid

Other

Posted 8 days ago

Job description

🚀 We’re Hiring: MSP Operations Manager


Would you like to be part of a dynamic, global team with over a decade of proven success?

Are you passionate about recruitment and delivering exceptional customer experiences?


Join NES Advantage – Contingent Workforce Managed Services Team


For over 5 years, NES Advantage has been the trusted MSP partner to our global client, delivering award‑winning workforce solutions across 4 regions. We’re proud to offer our people meaningful career progression, strong financial rewards, and the opportunity to make a real impact.


🌟 The Opportunity


As an MSP Operations Manager, you will take full ownership of programme delivery, performance, and profitability across your region. This is a strategic leadership role where you’ll combine client partnership, operational excellence, and commercial acumen to drive success.


🔑 What You’ll Be Doing


  • Leading end‑to‑end MSP delivery, ensuring SLA/KPI excellence
  • Acting as a trusted partner to senior client stakeholders
  • Owning regional P&L performance, budgets, and forecasting
  • Driving continuous improvement and programme expansion
  • Managing and developing high-performing, multi-site teams
  • Overseeing supplier performance and optimizing the supply chain
  • Delivering insights through data-driven reporting and governance


💡 What We’re Looking For


  • Proven experience in MSP, RPO, or contingent workforce solutions
  • Strong commercial acumen, including P&L management
  • Exceptional stakeholder engagement skills at a senior level
  • Leadership experience across regional or multi-site teams
  • Analytical mindset with strong Excel and reporting skills
  • A strategic thinker who can turn insights into action


📊 How Success is Measured

  • Delivery against SLAs, KPIs, and client satisfaction
  • Revenue, margin, and cost performance
  • Team engagement and retention
  • Operational excellence and issue resolution
  • Continuous improvement and programme growth


🌍 Why Join Us?


We believe in flexible working and empowering our people to perform at their best:


✅ Hybrid working options

✅ Flexible hours

✅ Competitive salary + quarterly bonuses

✅ Global career opportunities

✅ Ongoing training and development


🌐 About NES Advantage


With 90+ years of combined experience, NES Advantage is a global leader in engineering workforce solutions across sectors including Energy, Life Sciences, Infrastructure, and more. With presence in 45 countries, we connect top talent with world‑class opportunities.


✨ Ready to take the next step in your career? Apply now or reach out to learn more.

Apply