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Retention Operations Jobs (NOW HIRING)

Better Talent

Director of Operations

Galveston, TX

$115K - $135K/yr

Recruit, hire, train, and retain operational personnel * Manage department leaders, area managers, maintenance teams, and administrative staff * Set and track KPIs for departments and individuals

InSource Solutions

Retention Specialist

Richmond, VA · On-site +1

Sales Operations Summary The Retention Specialist serves as a key resource responsible for protecting recurring revenue and strengthening client relationships by managing the renewal process for ...

Dobson Fiber

Retention Specialist

Oklahoma City, OK · On-site

Working closely with Sales, Account Management, and Operations, the Retention Specialist will own a portfolio of existing customers and be accountable for clear retention and upsell targets ...

Dobson Fiber

Retention Specialist

Oklahoma City, OK · On-site

Working closely with Sales, Account Management, and Operations, the Retention Specialist will own a portfolio of existing customers and be accountable for clear retention and upsell targets ...

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$22K

$61.4K

$85.5K

How much do retention operations jobs pay per year?

As of Jun 1, 2026, the average yearly pay for retention operations in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Retention Operations, and why are they important?

To thrive in Retention Operations, you need strong analytical abilities, customer lifecycle understanding, and experience with retention strategies, often supported by a background in business or marketing. Familiarity with CRM systems, data analytics tools like Excel or Tableau, and marketing automation platforms is typically required. Excellent communication, problem-solving, and relationship-building skills help professionals connect with customers and collaborate across teams. These skills are crucial for effectively reducing churn, maximizing customer value, and driving long-term business growth.

What are the primary challenges faced in a Retention Operations role, and how can they be effectively managed?

One of the main challenges in Retention Operations is balancing customer satisfaction with company goals, especially when addressing customer concerns or preventing churn. Professionals in this role often need to analyze customer feedback, identify trends, and collaborate with cross-functional teams such as Customer Success and Product to implement effective retention strategies. Effective communication and adaptability are crucial, as priorities can shift quickly based on customer needs or business objectives. Building strong relationships with both customers and internal stakeholders helps ensure solutions are aligned and sustainable.

What are Retention Operations?

Retention Operations refers to the processes, strategies, and teams focused on keeping customers engaged and reducing churn within a business. These operations typically involve analyzing customer behavior, identifying at-risk customers, and implementing targeted interventions such as personalized communications, special offers, or improved customer support. The goal is to maximize customer lifetime value and ensure long-term loyalty. Retention Operations teams work closely with sales, marketing, and customer service departments to coordinate efforts and measure the effectiveness of retention initiatives.

What is the difference between Retention Operations vs Customer Success Specialist?

AspectRetention OperationsCustomer Success Specialist
Primary FocusOptimizing retention strategies and processesBuilding customer relationships and ensuring satisfaction
Skills & CertificationsData analysis, CRM tools, process improvementCommunication, relationship management, product knowledge
Work EnvironmentData-driven, cross-departmental collaborationCustomer-facing, account management
Industry UsageCommon in SaaS, subscription servicesCommon in SaaS, tech, and service industries

Retention Operations focuses on analyzing data and implementing strategies to reduce churn, while Customer Success Specialists engage directly with customers to ensure satisfaction and loyalty. Both roles are vital in customer retention but differ in approach and daily activities.

More about Retention Operations jobs
What job categories do people searching Retention Operations jobs look for? The top searched job categories for Retention Operations jobs are:
Retention Operations jobs near you
Recruitment Coach: Warner Robins (PT)

Recruitment Coach: Warner Robins (PT)

GEORGIA MILITARY COLLEGE

Warner Robins, GA • On-site

Part-time

Posted 17 days ago

Job description

Georgia Military College is now accepting applications for Part-Time Recruitment Coaches. The Recruitment Coach functions as an active participant in GMC Junior College's enrollment team including but not limited to student recruitment, admissions, and retention operations. The Recruitment Coach is primarily responsible for conducting high school visitations, college fairs, and campus tours; this position also assists in the development, implementation and evaluation of effective recruitment strategies and tactics in order to meet designated enrollment goals; assists in the recruitment of qualified applicants to the college, and; interviewing, corresponding, and conducting follow-up with prospective students and parents. Extensive regional travel required. Must be able to take initiative and work independently as well as part of a team.
Primary Responsibilities include:
  • Recruit prospective students and promote the college within the region.
  • Develops and maintains personal contact with prospective students through various communications strategies.
  • Performs comprehensive follow-up with prospective students.
  • Interviews prospective students.
  • Maintains CRM system, Recruiter, on student inquiries; assesses probabilities of student applications.
  • Schedule and attend recruiting events. Represent GMC at high schools and community events.
  • Establishes personal contacts within a geographic territory through the maintenance of good rapport with prospective students, guidance counselors, teachers and parents. Some contacts may be through businesses, community organizations and alumnae.

Georgia Military College is an Equal Opportunity/Affirmative Action Employer.
Background check and drug screen must be cleared before any candidate may begin work
Required Qualifications:
  • Associate's degree or equivalent experience
  • 2+ years experience in higher education OR marketing
  • Excellent customer service and interpersonal & public speaking skills.
  • Proficiency with computer equipment and Microsoft Office, demonstrated planning skills and excellent communication skills

Preferred Qualifications:
  • Bachelor's degree
  • 2+ years experience in higher education AND marketing
  • Demonstrated recruitment and/or sales skills

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