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Retention Operations Jobs (NOW HIRING)

Insight Global

Office Coordinator

Columbus, OH · On-site

$20 - $25/hr

... retention operations that meet and exceed all customer and company expectations 2. Responsible for supporting all contract life-cycles 3. Support daily operations associated with provisioning ...

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Retention Operations information

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$22K

$61.4K

$85.5K

How much do retention operations jobs pay per year?

As of Jul 14, 2026, the average yearly pay for retention operations in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Retention Operations roles typically do not pay $4,000 weekly without specialized experience or advanced skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications or licenses. These roles often involve commission, bonuses, or overtime to achieve such earnings.

What are the primary challenges faced in a Retention Operations role, and how can they be effectively managed?

One of the main challenges in Retention Operations is balancing customer satisfaction with company goals, especially when addressing customer concerns or preventing churn. Professionals in this role often need to analyze customer feedback, identify trends, and collaborate with cross-functional teams such as Customer Success and Product to implement effective retention strategies. Effective communication and adaptability are crucial, as priorities can shift quickly based on customer needs or business objectives. Building strong relationships with both customers and internal stakeholders helps ensure solutions are aligned and sustainable.

What are Retention Operations?

Retention Operations refers to the processes, strategies, and teams focused on keeping customers engaged and reducing churn within a business. These operations typically involve analyzing customer behavior, identifying at-risk customers, and implementing targeted interventions such as personalized communications, special offers, or improved customer support. The goal is to maximize customer lifetime value and ensure long-term loyalty. Retention Operations teams work closely with sales, marketing, and customer service departments to coordinate efforts and measure the effectiveness of retention initiatives.

What is the 70/30 rule in hiring?

The 70/30 rule in hiring suggests that 70% of a candidate's value comes from their skills and experience, while 30% depends on cultural fit and soft skills. For retention operations roles, balancing technical expertise with interpersonal abilities is key to maintaining a strong team. This rule helps prioritize both qualifications and team dynamics during the hiring process.

How can I make 2000 a week working from home?

A Retention Operations professional can increase earnings by taking on multiple remote roles, such as customer retention or account management, which often pay hourly or performance-based bonuses. Developing skills in data analysis, communication, and using tools like CRM software can improve productivity and earning potential, but earning $2000 weekly typically requires a combination of experience, high-demand skills, and possibly multiple income streams working remotely.

What are the key skills and qualifications needed to thrive in Retention Operations, and why are they important?

To thrive in Retention Operations, you need strong analytical abilities, customer lifecycle understanding, and experience with retention strategies, often supported by a background in business or marketing. Familiarity with CRM systems, data analytics tools like Excel or Tableau, and marketing automation platforms is typically required. Excellent communication, problem-solving, and relationship-building skills help professionals connect with customers and collaborate across teams. These skills are crucial for effectively reducing churn, maximizing customer value, and driving long-term business growth.

What is the role of a retention job?

A retention operations role focuses on developing strategies to improve customer or employee retention by analyzing data, implementing engagement initiatives, and optimizing processes. The job often involves using tools like CRM software and requires strong analytical and communication skills to reduce churn and foster loyalty.

What is the difference between Retention Operations vs Customer Success Specialist?

AspectRetention OperationsCustomer Success Specialist
Primary FocusOptimizing retention strategies and processesBuilding customer relationships and ensuring satisfaction
Skills & CertificationsData analysis, CRM tools, process improvementCommunication, relationship management, product knowledge
Work EnvironmentData-driven, cross-departmental collaborationCustomer-facing, account management
Industry UsageCommon in SaaS, subscription servicesCommon in SaaS, tech, and service industries

Retention Operations focuses on analyzing data and implementing strategies to reduce churn, while Customer Success Specialists engage directly with customers to ensure satisfaction and loyalty. Both roles are vital in customer retention but differ in approach and daily activities.

More about Retention Operations jobs
What job categories do people searching Retention Operations jobs look for? The top searched job categories for Retention Operations jobs are:
Retention Operations jobs near you
Infographic showing various Retention Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.
Director of Customer Operations (Onsite)

Director of Customer Operations (Onsite)

iHomefinder

Eugene, OR • On-site

$110K - $130K/yr

Full-time

Re-posted 29 days ago

Job description

Position Overview 

The Director of Customer Operations will lead and optimize iHomefinder’s customer-facing operational functions, including Customer Success, Onboarding, and Support. This role is responsible for improving customer retention, operational efficiency, onboarding effectiveness, and overall customer lifecycle performance. 

This leader will build scalable operational processes, improve cross-functional execution, and implement data-driven customer health and churn reduction strategies that support the company’s growth and retention objectives. 

The ideal candidate is a hands-on SaaS operator with strong experience in customer lifecycle management, operational process improvement, retention strategy, and team leadership. 

Key Responsibilities 

Customer Retention & Lifecycle Management 

  • Lead initiatives focused on reducing customer churn and improving retention performance  

  • Develop operational playbooks and customer health programs  

  • Establish KPI reporting and accountability across onboarding, support, and customer success  

  • Partner cross-functionally with Product, Sales, Marketing, and Engineering to improve customer outcomes  

Operational Excellence 

  • Improve operational processes and team efficiency across customer-facing functions  

  • Build scalable systems and workflows to support growth  

  • Drive consistency in onboarding, customer engagement, and support execution  

  • Implement operational cadence and reporting structures  

Team Leadership 

  • Lead and develop Customer Success, Support, and Onboarding team members  

  • Coach team leads to improve execution and accountability  

  • Foster a customer-focused and metrics-driven culture  

Data & Performance Management 

  • Develop and monitor customer operational KPIs  

  • Analyze customer behavior, engagement, and retention trends  

  • Use data to identify operational risks and improvement opportunities  

Qualifications 

  • 5–10+ years of experience in SaaS customer operations, customer success, support, or operational leadership  

  • Proven success improving customer retention and operational performance  

  • Strong analytical and process improvement skills  

  • Experience managing customer-facing operational teams  

  • Excellent communication and cross-functional collaboration skills  

  • Experience working in fast-paced SaaS environments  

Preferred Qualifications 

  • Experience in B2B SaaS  

  • Experience with customer health scoring, churn analysis, or lifecycle management  

  • Familiarity with CRM and customer engagement platforms  

  • Experience building operational reporting and KPI frameworks 

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