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Retention Operations Jobs (NOW HIRING)

LearnUpon

CX Operations Analyst

Salt Lake City, UT · On-site

Revenue Operations About the Company LearnUpon partners with over 1,600 organizations globally to ... They are responsible for tracking critical SaaS metrics-such as retention forecasts, win/loss ...

Outdoorsy

Chief AI Growth Officer

San Francisco, CA

Retention * Marketplace liquidity * Pricing optimization * Sales productivity * Operational efficiency * Embedding and distribution * Opening of new channels * Build scalable AI-enabled growth loops ...

Outdoorsy

Chief AI Growth Officer

San Francisco, CA · On-site

Retention * Marketplace liquidity * Pricing optimization * Sales productivity * Operational efficiency * Embedding and distribution * Opening of new channels * Build scalable AI-enabled growth loops ...

w3r Consulting

Cust Contract Spec

Columbus, OH · On-site

Responsible to Customer Contract management for the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that ...

Outdoorsy

Chief AI Growth Officer

San Francisco, CA · On-site

Retention * Marketplace liquidity * Pricing optimization * Sales productivity * Operational efficiency * Embedding and distribution * Opening of new channels * Build scalable AI-enabled growth loops ...

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Retention Operations information

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$61.4K

$85.5K

How much do retention operations jobs pay per year?

As of Jun 1, 2026, the average yearly pay for retention operations in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Retention Operations, and why are they important?

To thrive in Retention Operations, you need strong analytical abilities, customer lifecycle understanding, and experience with retention strategies, often supported by a background in business or marketing. Familiarity with CRM systems, data analytics tools like Excel or Tableau, and marketing automation platforms is typically required. Excellent communication, problem-solving, and relationship-building skills help professionals connect with customers and collaborate across teams. These skills are crucial for effectively reducing churn, maximizing customer value, and driving long-term business growth.

What are the primary challenges faced in a Retention Operations role, and how can they be effectively managed?

One of the main challenges in Retention Operations is balancing customer satisfaction with company goals, especially when addressing customer concerns or preventing churn. Professionals in this role often need to analyze customer feedback, identify trends, and collaborate with cross-functional teams such as Customer Success and Product to implement effective retention strategies. Effective communication and adaptability are crucial, as priorities can shift quickly based on customer needs or business objectives. Building strong relationships with both customers and internal stakeholders helps ensure solutions are aligned and sustainable.

What are Retention Operations?

Retention Operations refers to the processes, strategies, and teams focused on keeping customers engaged and reducing churn within a business. These operations typically involve analyzing customer behavior, identifying at-risk customers, and implementing targeted interventions such as personalized communications, special offers, or improved customer support. The goal is to maximize customer lifetime value and ensure long-term loyalty. Retention Operations teams work closely with sales, marketing, and customer service departments to coordinate efforts and measure the effectiveness of retention initiatives.

What is the difference between Retention Operations vs Customer Success Specialist?

AspectRetention OperationsCustomer Success Specialist
Primary FocusOptimizing retention strategies and processesBuilding customer relationships and ensuring satisfaction
Skills & CertificationsData analysis, CRM tools, process improvementCommunication, relationship management, product knowledge
Work EnvironmentData-driven, cross-departmental collaborationCustomer-facing, account management
Industry UsageCommon in SaaS, subscription servicesCommon in SaaS, tech, and service industries

Retention Operations focuses on analyzing data and implementing strategies to reduce churn, while Customer Success Specialists engage directly with customers to ensure satisfaction and loyalty. Both roles are vital in customer retention but differ in approach and daily activities.

More about Retention Operations jobs
What job categories do people searching Retention Operations jobs look for? The top searched job categories for Retention Operations jobs are:
Retention Operations jobs near you

CX Operations Analyst

LearnUpon

Salt Lake City, UT • On-site

Full-time

Posted 23 days ago

Job description

Work Mode: Hybrid 3+ days per week in our Salt Lake City office
Department: Revenue Operations
About the Company
LearnUpon partners with over 1,600 organizations globally to unlock the potential of employees, customers & members through learning that's easy, scalable and focused on results.
Read more about life at LearnUpon here.
About the Team
The Revenue Operations (RevOps) team at LearnUpon serves as the functional hub that connects all Sales, Business Development, and Customer Experience (CX) departments. Rather than working in silos, this global team manages the go-to-market technology stack, maintains data integrity across platforms like Salesforce, and designs clean workflows to reduce manual tasks for frontline employees. They are responsible for tracking critical SaaS metrics-such as retention forecasts, win/loss trends, and customer health data-to provide leadership with clear, accurate reporting for business planning. Ultimately, the team operates in a highly collaborative environment focused on removing operational friction so the entire organization can run more efficiently.
About the Opportunity
The CX Operations Analyst position offers a distinct opportunity to shape the operational strategy for LearnUpon's Customer Experience organization. In this role, you will take direct ownership of growth and retention operations by building robust customer health metrics, renewal frameworks, and deep churn analyses that protect and expand revenue. You will act as a critical connector across the GTM ecosystem, optimizing core systems like Salesforce and Planhat while translating complex data into actionable performance insights for executive leadership. This is an ideal match for an analytical problem-solver who enjoys balancing high-level data strategy with hands-on execution to build scalable, automated workflows.
In addition, you'll be responsible for:
  • Optimizing CX systems (like Planhat, Gainsight, or Salesforce) to improve team adoption and reduce manual tasks.
  • Designing and implementing workflows, playbooks, and operating standards across the customer lifecycle.
  • Managing retention and growth operations by building health metrics, renewal frameworks, and churn analysis.
  • Leading executive reporting by creating QBRs, board-level materials, and performance insights (GRR/expansion).
  • Partnering cross-functionally with RevOps, Product, and Sales to ensure data integrity and process alignment.
  • Driving change management by rolling out new tools and enabling frontline teams to be more proactive.
  • Building toward automation by identifying signal-based triggers and scaling the CX operating model.
Skills & Experience
Must-Haves
  • 5+ years of experience in CX Operations, RevOps, or similar SaaS-focused roles.
  • Technical proficiency in improving and managing systems like Planhat, Gainsight, or Salesforce.
  • Strong analytical abilities with the skill to translate data and KPIs into actionable business insights.
  • Executive-level communication and the ability to support senior leadership decision-making.
  • A high-ownership mindset that allows you to balance high-level strategy with hands-on tactical work.
  • Experience using AI tools to streamline tasks and improve efficiencies.
Nice-to-Haves
  • Prior experience in a "Founding GTM Engineer" or "RevOps Architect" role at a high-growth SaaS company.
  • Familiarity with SQL and data visualization tools (Tableau/Looker) to build "Live ROI" dashboards for your automations.

*If you don't tick every box but believe this role is a mutually good fit, please don't hesitate to apply. We'd love to hear from you.
Why choose LearnUpon?
From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.
Learn more here.
Hiring Process
  • Qualified applicants may be invited to an initial screening call with a member of our TA Team.
  • Successful candidates will be invited to a series of practical interviews.
  • Finally, candidates will have an interview with our COO.
  • Successful candidates will be contacted with an offer to join our team.

Note: At LearnUpon, we utilize AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.
If you need any accommodations during the hiring process, please reach out to us at peopleops@learnupon.com.
LearnUpon is an Equal Opportunities Employer
We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.
Check out our Careers site and Instagram to learn more about working at LearnUpon.
By submitting your application, you agree to LearnUpon's Privacy Policy.

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