ZipRecruiter

Log In

1

Retention Associate Jobs in Mount Prospect, IL (NOW HIRING)

Compass

Associate Sales Manager

Chicago, IL · On-site

$83K - $100K/yr

As an Associate Sales Manager you will best coach, support, attract, and retain Compass agents while fostering an exceptional company culture. The Associate Sales Manager will act as a conduit ...

Compass

Associate Sales Manager

Chicago, IL

$83K - $100K/yr

As an Associate Sales Manager you will best coach, support, attract, and retain Compass agents while fostering an exceptional company culture. The Associate Sales Manager will act as a conduit ...

Torrid

Sales Associate

Schaumburg, IL

$15.40 - $15.95/hr

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our ... As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

Torrid

Sales Associate

Schaumburg, IL · On-site

$15.40 - $15.95/hr

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our ... As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

previous page

Showing results 41-60

All JobsRetention Associate JobsRetention Associate Jobs in Mount Prospect, IL

Retention Associate information

See Mount Prospect, IL salary details

$9

$18

$31

How much do retention associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for retention associate in Mount Prospect, IL is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.05 per hour, depending on experience, location, and employer.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What job categories do people searching Retention Associate jobs in Mount Prospect, IL look for?

The top searched job categories for Retention Associate jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Retention Associate jobs?

Cities near Mount Prospect, IL with the most Retention Associate job openings:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,292 per year, or $18.9 per hour.

Spa Sales Associate

Hand & Stone - 20771 N Rand Rd - Kildeer, IL

Lake Zurich, IL • On-site

$17 - $19/hr

Part-time

Medical, Retirement

Re-posted 16 days ago

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Health insurance

Spa Sales Associate
Full time/Part Time Positions available
$17- $19 per hour (base pay plus commission)
OVERVIEW
Hand & Stone Spa in Kildeer is looking for outgoing, professional and goal-oriented Spa Sales Associates to join our growing team!
This is not a summer seasonal position, we are looking for someone for the long term. 

RESPONSIBILITIES
Spa Sales Associates responsibilities include:
  • Greet clients upon arrival
  • Check clients in/out for services while providing excellent customer service
  • Answer phones and schedule appointments
  • Educate/Promote the Hand & Stone Lifestyle Program
  • Customize services for clients to match their needs
  • Sell gift cards and spa packages
  • Promote member retention
  • Meet personal and spa sales goals
  • Effectively communicating client concerns with management
QUALIFICATIONS
Spa Sales Associate candidates will possess the following:
  • Previous membership sales and customer service experience preferred
  • Driven to achieve both personal and spa sales goals
  • Energetic and enjoy working with people
  • Ability to multi-task in a fast paced environment
  • Willingness to gain knowledge of products and services
  • Must be professional at all times with clients
  • Possess strong phone and computer skills
  • Reliable transportation to and from the spa
  • Weekend availability is required
Please call the Spa Owner, Carla at 847.550.1870 or reply by email mgr.kildeer@handandstone.com with your resume if you meet the above qualifications.
Hand & Stone Spa in Kildeer is located at 20771 North Rand Road Kildeer IL 60047