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Retention Associate Jobs in Norridge, IL (NOW HIRING)

West Point Optical

Sales Associate

Schaumburg, IL · On-site

$13.75 - $18.75/hr

The basic function of the Sales Associate is to attract and retain patients by delivering an exceptional patient experience, foster patient retention, and promote outstanding doctor satisfaction.

Chicago State University

Associate Dean

Chicago, IL · On-site

$125K/yr

Job Summary The Associate Dean of the College of Arts and Sciences, reporting to the Dean of the ... Leads enrollment, retention, and graduation efforts across the college (ERG). * Promotes ...

RPM Living

Leasing Associate

Elk Grove Village, IL · On-site

$20 - $24/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Chicago, IL · On-site

$17 - $22.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Rolling Meadows, IL · On-site

$17 - $23/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Skokie, IL · On-site

$16.25 - $21.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Glenview, IL · On-site

$16.50 - $22.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Elk Grove Village, IL · On-site

$16.75 - $22.50/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Skokie, IL · On-site

$16.25 - $21.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Skokie, IL · On-site

$16.25 - $21.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Rolling Meadows, IL · On-site

$17 - $23/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Glenview, IL · On-site

$16.50 - $22.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Rolling Meadows, IL · On-site

$17 - $23/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Elk Grove Village, IL · On-site

$16.75 - $22.50/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Rolling Meadows, IL · On-site

$17 - $23/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Rolling Meadows, IL · On-site

$21 - $23/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

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All JobsRetention Associate JobsRetention Associate Jobs in Norridge, IL

Retention Associate information

See Norridge, IL salary details

$9

$18

$31

How much do retention associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for retention associate in Norridge, IL is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.14 per hour, depending on experience, location, and employer.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What cities near Norridge, IL are hiring for Retention Associate jobs?

Cities near Norridge, IL with the most Retention Associate job openings:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Norridge, IL as of July 2026, with employment types broken down into 1% As Needed, 63% Full Time, 34% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,418 per year, or $19 per hour.

Sales Associate

West Point Optical - Schaumburg

Schaumburg, IL • On-site

$13.75 - $18.75/hr

Full-time

Re-posted 26 days ago

Job description

GENERAL FUNCTION:

The basic function of the Sales Associate is to attract and retain patients by delivering an exceptional patient experience, foster patient retention, and promote outstanding doctor satisfaction.

MAJOR DUTIES & RESPONSIBILITIES:

  • Drive profitable store sales by fostering a retail selling culture by practicing through role-playing, and using effective retail sales skills.
  • Develop professional business relationships with other associates and Doctors. 
  • Fill ophthalmic eyeglass prescriptions, and fit and adapt lenses and frames, to include but not limited to the following:
    • Utilize optical prescription in conjunction to the patient's visual requirements.
    • Recommend specific lenses, and lens coatings to suit patient needs.
    • Assist patients in the selection of frames, and coordinate frames to prescription and patient need.
    • Perform appropriate optical related measurements.
  • Ensure a quality patient experience through correct pricing, POS entry, and realistic delivery time quotes.  
  • Provide appropriate guidance to patients regarding Managed Vision Care.
  • Assist the store with being effectively merchandised according to the Planogram and other Company standards.
  • Assist with the timely execution of approved Marketing programs and initiatives, and the implementation  of appropriate signage and promotions according to company standards.
  • Other duties as assigned by Store Manager

KNOWLEDGE & SKILLS:

  • Ability to sell through use of sales skills and accountability for sales results.
  • Experience and proven results with a retail or customer service establishment.
  • Ability to present and implement decisive and creative solutions to opportunities to grow the business.
  • Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
  • Foster positive and results-oriented associate and doctor relationships.
  • Attention to detail and follow-up.
  • Ability to manage priorities through adaptability and flexibility.
  • Willingness to take calculated risks.
  • Experience with personal computers preferred.

EDUCATION:

High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail environment.

The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description.  The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job

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