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Retention Associate Jobs in Jackson, MS (NOW HIRING)

Jackson Supply Company

Warehouse Team Member

Jackson, MS · On-site

$13.50 - $16.75/hr

544 Julienne St - [Warehouse Associate] - FT, PT, or Temp (Overtime Pay Available) / High Employee Retention Rate / Long-term Employee Growth (Leadership Development Programs) - As a Warehouse Team ...

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Retention Associate information

See Jackson, MS salary details

$8

$16

$27

How much do retention associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for retention associate in Jackson, MS is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $17.60 per hour, depending on experience, location, and employer.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Retention jobs in Jackson, MS?

The most popular types of Retention jobs in Jackson, MS are:

What job categories do people searching Retention Associate jobs in Jackson, MS look for?

The top searched job categories for Retention Associate jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Retention Associate jobs?

Cities near Jackson, MS with the most Retention Associate job openings:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Jackson, MS as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,464 per year, or $16.6 per hour.

Research Associate - Cell & Molecular Biology

University of Mississippi Medical Center

Jackson, MS • On-site

Full-time

Re-posted 3 days ago

University Of Mississippi Medical Center rating

7.4

Company rating: 7.4 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

345th of 1,065 rated hospitals

Job description

Hello,

Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:

  • Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.
  • You must meet all of the job requirements at the time of submitting the application.
  • You can only apply one time to a job requisition.
  • Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
  • Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.

After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.

Thank you,

Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license.  You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:R00050910Job Category:ResearchOrganization:SOM-Cell and Molecular Biology GenomicsLocation/s:Main Campus JacksonJob Title:Research Associate - Cell & Molecular BiologyJob Summary:The Research Associate is a key member of a research team, responsible for conducting experiments, analyzing data, and contributing to scientific investigations. This position is ideal for candidates with a strong scientific background who are eager to engage in independent and collaborative research projects.Education & Experience

Education and Experience:

Master's Degree in a field of biology or chemistry or Bachelor's in a field of biology or chemistry and two (2) years of laboratory experience

Certifications, Licenses, or Registration Required:

N/A

Preferred Qualifications:

Research experience in academic or industry setting

Knowledge, Skills & Abilities

Responsibilities:

  • Design and execute experiments under the direction of the principal investigator (PI).

  • Conduct molecular, cellular, and/or biochemical assays as part of research studies.

  • Collect, analyze, and interpret experimental data using statistical and imaging software.

  • Contribute to manuscript preparation and presentation of research findings.

  • Maintain accurate and detailed laboratory records.

  • Collaborate with research teams to support multiple ongoing studies.

  • Train and mentor junior staff, students, or research assistants providing guidance on laboratory procedures and best practices.

  • Manage laboratory inventory, ensuring proper ordering and organization of supplies and reagents.

  • Maintain and troubleshoot laboratory equipment, coordinating maintenance and repairs as needed.

  • May assist in animal husbandry, collection of physiological data, and euthanasia.

  • The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands:

Requires frequent bending at the waist, frequent crouching/stooping, occasional kneeling, frequent reaching, occasional carrying/lifting up to 75 pounds, occasional push/pulling, frequent walking, frequent standing, frequent sitting, occasional driving, occasional frequent exposure to unpleasant or disagreeable physical environments such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment/machinery, occasional exposure to bio-hazardous conditions such as risk of radiation exposure, bloodborne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals, which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, and constant work produced subject to precise measures of quantity and quality.

Time Type:Full timeFLSA Designation/Job Exempt:YesPay Class:SalaryFTE %:100Work Shift:DayBenefits Eligibility:Grant Funded:NoJob Posting Date:06/10/2026Job Closing Date (open until filled if no date specified):

What University Of Mississippi Medical Center employees say

Pay

Benefits

Hours and flexibility

Workplace

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University of Mississippi Medical Center logo

About University of Mississippi Medical Center

Sourced by ZipRecruiter

The University of Mississippi Medical Center (UMMC) is the state's sole academic medical center, focused on enhancing the lives of Mississippi residents through education, research, and healthcare. UMMC houses seven health science schools with over 3,000 enrolled students, and its researchers are renowned for their contributions to areas like heart disease, diabetes, hypertension, and cancer treatment. Their efforts not only improve health outcomes but also drive economic growth and job opportunities in the state.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Jackson, MS, US

Year founded

1955

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