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Retention Associate Jobs in Aurora, IL (NOW HIRING)

Spartan Fitness

Sales Associate

Algonquin, IL · On-site

$13.75 - $18.50/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Spartan Fitness

Sales Associate

Batavia, IL · On-site

$14.25 - $19.25/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Spartan Fitness

Sales Associate

Algonquin, IL

$13.75 - $18.50/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Spartan Fitness

Sales Associate

Batavia, IL

$14.25 - $19.25/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

The Dentele Group, LLC

Clinical Director

Chicago, IL

$350K - $450K/yr

Recruit, evaluate, onboard, mentor, and retain associate dentists * Review clinical performance data and create individualized improvement plans * Partner with operations and leadership to improve ...

Compass

Associate Sales Manager

Chicago, IL · On-site

$83K - $100K/yr

As an Associate Sales Manager you will best coach, support, attract, and retain Compass agents while fostering an exceptional company culture. The Associate Sales Manager will act as a conduit ...

Compass

Associate Sales Manager

Chicago, IL · On-site

$83K - $100K/yr

As an Associate Sales Manager you will best coach, support, attract, and retain Compass agents while fostering an exceptional company culture. The Associate Sales Manager will act as a conduit ...

Torrid

Sales Associate

Joliet, IL · On-site

$15 - $16.05/hr

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our ... As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

Torrid

Sales Associate

Joliet, IL · On-site

$15 - $16.05/hr

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our ... As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

Torrid

Sales Associate

Schaumburg, IL · On-site

$15.40 - $15.95/hr

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our ... As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

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All JobsRetention Associate JobsRetention Associate Jobs in Aurora, IL

Retention Associate information

See Aurora, IL salary details

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How much do retention associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for retention associate in Aurora, IL is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.00 per hour, depending on experience, location, and employer.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Retention jobs in Aurora, IL?

The most popular types of Retention jobs in Aurora, IL are:

What are popular job titles related to Retention Associate jobs in Aurora, IL?

For Retention Associate jobs in Aurora, IL, the most frequently searched job titles are:

What job categories do people searching Retention Associate jobs in Aurora, IL look for?

The top searched job categories for Retention Associate jobs in Aurora, IL are:

What cities near Aurora, IL are hiring for Retention Associate jobs?

Cities near Aurora, IL with the most Retention Associate job openings:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Aurora, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,210 per year, or $18.9 per hour.

Sales Associate

Spartan Fitness

Algonquin, IL • On-site

$13.75 - $18.50/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Job Summary:
Become a part of the Pilates movement with Club Pilates! Spartan Fitness Holdings is Club Pilates' largest franchisee with over 160 studios across 16 different states. The size of our company allows Pilates to become a true career! With Spartan Fitness Holdings, you will have a huge network of support, opportunities for growth and development, health insurance benefits, 401K matching opportunities, free Pilates classes, employee discounts, and more! We are looking for enthusiastic, motivated, and hardworking individuals that want to help improve the lives of others through health, fitness and community! Is that you? Apply today!
The Sales Associate plays a key role in driving studio growth and providing exceptional service to both prospective and current members. This position supports the Studio Manager in executing all aspects of the sales process, including lead generation, member engagement, and retention. The ideal candidate is enthusiastic, motivated, and passionate about helping others achieve their fitness goals through Pilates. The Sales Associate represents the brand with professionalism, positivity, and integrity, creating a welcoming environment that encourages members to become part of the Pilates community.
Available Shifts: Monday evenings 4-8pm
Thursdays 12:45 - 8pm or 3-8pm
Second Weekend of every month - Saturday 12-2pm, Sunday 8-1
Supervisory Responsibilities:
  • None.

Essential Job Functions:
  • Execute all stages of the sales process, including lead generation, follow-up, and closing new membership sales.
  • Greet all members and prospective members warmly and ensure a positive studio experience from first contact to conversion.
  • Conduct informative and engaging tours of the studio, effectively identifying and addressing each prospect's fitness goals and needs.
  • Present available membership packages, services, and programs confidently and clearly.
  • Maintain an acceptable and consistent level of sales performance in accordance with monthly targets.
  • Engage with prospects before, during, and after intro classes to ensure strong connections and a smooth onboarding process.
  • Support retention efforts by providing excellent customer service and fostering member relationships.
  • Assist with booking and confirming appointments via phone, text, and email to drive lead conversion.
  • Participate in special events (e.g., health fairs, open houses, member appreciation days) to promote studio visibility.
  • Maintain accurate lead and member information in the designated sales system (ClubReady experience preferred).
  • Contribute to the overall cleanliness and organization of the studio environment.
  • Uphold the mission and values of the studio as a fitness and wellness provider.
  • Perform other related duties as assigned by management.

Skills & Abilities:
  • Strong sales and communication skills, with the ability to connect quickly and effectively with diverse individuals.
  • Customer-service oriented with a friendly, professional, and approachable demeanor.
  • Highly motivated and goal-driven with the ability to meet or exceed sales objectives.
  • Excellent organizational and time management skills; able to balance multiple priorities.
  • Works well under pressure and can adapt to a fast-paced environment.
  • Maintains confidentiality and professionalism with sensitive member information.
  • Team player with a collaborative spirit and a genuine desire to help others succeed.
  • Proficiency in computer applications including Microsoft Office Suite, Google Workspace, and CRM systems (ClubReady preferred).

Education & Experience:
  • High school diploma or equivalent required.
  • Previous experience in retail, service, or fitness sales strongly preferred.
  • Experience in a customer-facing role with a focus on relationship-building and client satisfaction.
  • Interest or passion for fitness, wellness, and Pilates is a plus.

Wage & Compensation:
The hourly rate or salary range for this position is broad to reflect the range of experience, skills, and certifications candidates may bring. Actual compensation will be determined based on qualifications, experience, and location, consistent with applicable state pay transparency laws.
Sales Associates earn 10% commission on any sales made.
Benefits:
Sales Associates are required to work an average of 30 hours a week throughout a six-month lookback period to qualify for benefits.
ALL Spartan employees are eligible to participate in the Spartan 401K program with up to a 5% match.
Benefits include:
  • Medical
  • Dental
  • Vision
  • Short & Long Term Disability
  • Other Ancillary Products

Physical Requirements:
  • Must be able to sit, stand, and move throughout the studio for extended periods.
  • Must be able to lift up to 25 pounds occasionally (e.g., studio equipment or promotional materials).
  • Must be able to communicate clearly and professionally via phone, text, and email.
  • Flexibility to work a varied schedule, including evenings, weekends, and special events, as required by studio operations.

AN EQUAL OPPORTUNITY EMPLOYER:
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. We intend that all qualified applicants are given equal opportunity, and that selection decisions be based on job-related factors.

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