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Retention Account Manager Jobs in Alabama (NOW HIRING)

Ralliant

Account Manager (Pipeline)

Huntsville, AL · On-site +1

Delivers high customer satisfaction and account retention. If you are a hunter and results-driven ... Key Account Manager position at Tek. #LI-TD1 #LI-RB1 Ralliant Corporation Overview Ralliant ...

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Retention Account Manager information

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$26.7K

$59.7K

$96.1K

How much do retention account manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for retention account manager in Alabama is $59,655.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $71,200.00 per year, depending on experience, location, and employer.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

How much does a retention account manager get paid?

Retention account managers typically earn between $50,000 and $80,000 annually, with salaries varying based on experience, industry, and location. Many roles also include performance bonuses and benefits, and strong communication and CRM skills are often required.

What are popular job titles related to Retention Account Manager jobs in Alabama?

For Retention Account Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Retention Account Manager jobs in Alabama look for?

The top searched job categories for Retention Account Manager jobs in Alabama are:

What cities in Alabama are hiring for Retention Account Manager jobs?

Cities in Alabama with the most Retention Account Manager job openings:

Retention Account Manager jobs near you

Account Manager (Pipeline)

Ralliant

Huntsville, AL • On-site, Remote

Full-time

Re-posted 22 days ago

Job description

A Tektronix Account Manager is responsible for driving sales growth across an assigned geographic territory and/or set of named accounts by acquiring new customers, expanding penetration within targeted accounts, and nurturing long-term relationships with key stakeholders. This role blends key account management, regional business development, and proactive sales execution to increase market share and deliver exceptional customer value. The ideal candidate is a technical, detail-oriented, self-driven sales professional with a proven track record of growing sales, territory development, and managing complex technical accounts.
Key Responsibilities
Territory & Account Strategy
  • Develop and execute a comprehensive territory sales strategy focused on high-potential industries, strategic target accounts, and key opportunities.
  • Identify, prioritize, and pursue new customer engagements within the assigned territory, including both direct engagements and opportunities through prime contractors, strategic partners, system integrators, and industry alliances.
  • Build and maintain strong, multi-level relationships with key decision-makers, engineering teams, procurement groups, and influencers across the territory.
  • Create and manage account development plans that outline growth strategies, competitive positioning, and long-term business expansion opportunities.
  • Serve as an industry resource, providing insights and use value messaging to drive thought leadership to differentiate our offerings in the customer's workflow.

New Business Development & Sales Execution
  • Meet and exceed territory sales targets for the full portfolio of Tektronix' test & measurement solution offerings.
  • Proactively generate leads, cultivate new relationships, and own the entire sales cycle from prospecting and qualification to proposal development, negotiation, and close.
  • Leverage key account management principles to expand our footprint within target accounts by identifying and engaging new programs, business units, applications, and technologies.
  • Support contract and pricing negotiations to ensure mutually beneficial commercial agreements align with company objectives.
  • Collaborate with internal cross-functional teams (engineering, operations, marketing, finance) to deliver tailored solutions and maximize customer value.
  • Maintain accurate and timely documentation of all sales activities, funnel updates, and customer interactions within the CRM system.

Market Intelligence & Customer Advocacy
  • Monitor market dynamics, customer trends, competitive activity, and emerging technologies to guide engagement decisions and maximize return on investment.
  • Act as the "voice of the customer," advocating for customer needs while balancing business priorities and operational capabilities.
  • Represent the company at industry events, conferences, and tradeshows to build brand presence and cultivate new relationships.
  • Provide ongoing feedback to internal teams to influence product roadmap development priorities, feature enhancements, and availability timing.

Qualifications
  • Bachelor's degree in electrical engineering, computer engineering, computer science, systems engineering, Physics, or similar. Exceptions are available based on industry and sales experience.
  • Minimum of 3 years test & measurement sales experience with a proven track record of driving new business and managing customer accounts. Alternate sales experience will be considered.
  • Demonstrated ability to drive new business growth and deliver results through key account management and process-oriented, data-driven sales methods.
  • Excellent verbal and written communication, negotiation and problem-solving skills.
  • Strong analytical skills and the ability to translate technical information into compelling customer value propositions.
  • Highly organized, self-motivated, and the ability to manage multiple priorities in a fast-paced sales environment.
  • Proficient in CRM systems (Microsoft Dynamics preferred) and Microsoft Office 365.
  • Willingness to travel extensively (up to 50%) as required.

Critical Behaviors & Success Measures
  • Builds trust and long-term relationships with customers and partners.
  • Operates with integrity and high ethical standards.
  • Anticipates and addresses customer needs proactively.
  • Achieves forecast accuracy and sales growth targets.
  • Delivers high customer satisfaction and account retention.

If you are a hunter and results-driven, customer-obsessed professional with a passion for electronic test and measurement, we invite you to apply for the Key Account Manager position at Tek.
#LI-TD1
#LI-RB1
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About Tektronix
Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow!
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
Pay Range
The salary range for this sales position (inclusive of sales incentives/commissions, in local currency) is 139900.00-259900.00

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