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Retail Support Technician Jobs (NOW HIRING)

1 CLICK LOGISTICS

IT Support Technician

Vandalia, OH · On-site

Our comprehensive services include warehousing and distribution, retail and e-commerce fulfillment ... The IT Support Technician assists with onboarding and offboarding processes, workstation setup ...

URM Stores, Inc.

Support Technician I

Spokane, WA · On-site

$23 - $27/hr

As our Support Technician I , you will provide world-class first response to incidents and service ... retail systems and applications, Citrix, and URM-specific and internally developed applications.

URM Stores Inc

Support Technician I

Spokane, WA · On-site

$23 - $27/hr

As our Support Technician I , you will provide world-class first response to incidents and service ... retail systems and applications, Citrix, and URM-specific and internally developed applications.

Fragrance.com

Desktop Support Technician

Reno, NV · On-site

$55K - $60K/yr

Desktop Support Technician I (Entry-Level) Department: IT - Infrastructure Services Reports to ... Be available to work extended hours during the retail holiday season and other periods of high ...

Fleet Feet

IT Support Technician

Durham, NC · On-site

$19.50 - $26.75/hr

With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer ... We are seeking an IT Support Technician to join our new Information Technology team. As our ...

Answers in Genesis

Field Support Technician

Erlanger, KY · On-site

$19.50 - $26.50/hr

The Field Support Technician provides onsite technical support for end-user computing, operational ... retail, food service, events, and other business-critical systems. * Maintain operational ...

Lifepoint Health

OR Support Technician

Marquette, MI · On-site

OR Support Technician Job Type: Full Time | Varied Your experience matters Marquette General ... care, recreation and retail offering amazing arts and culture opportunities, stellar schools.

Lifepoint Health

OR Support Technician

Marquette, MI · On-site

OR Support Technician Job Type: Full Time | Varied Your experience matters Marquette General ... care, recreation and retail offering amazing arts and culture opportunities, stellar schools.

Lifepoint Health

OR Support Technician

Marquette, MI · On-site

OR Support Technician Job Type: Full Time | Varied Your experience matters Marquette General ... care, recreation and retail offering amazing arts and culture opportunities, stellar schools.

Apex Systems

L2 Support Technician

New Albany, OH · On-site

$36K - $45K/yr

Job#: 3049211 L2 Support Technician (POS Systems) Location: New Albany, Ohio (Partial Remote) Role ... retail locations globally. This role provides Tier II support for store POS hardware and ...

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Showing results 21-40

All JobsRetail Support Technician Jobs

Retail Support Technician information

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How much do retail support technician jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for retail support technician in the United States is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.52 per hour, depending on experience, location, and employer.

What is a retail support technician?

Retail Support Technicians are professionals who provide technical support and maintenance for the hardware and software systems used in retail environments. Their responsibilities include installing, troubleshooting, and repairing point-of-sale (POS) systems, computers, printers, and other technology used in stores. They also offer assistance to retail staff, ensuring that equipment operates smoothly to minimize downtime and enhance customer service. Retail Support Technicians often work both remotely and on-site, responding to service requests and performing regular system updates.

How does a retail support technician typically collaborate with store staff to resolve technical issues?

A Retail Support Technician works closely with store employees, managers, and IT teams to diagnose and address hardware or software issues impacting daily operations. This often involves clear communication to understand the problem, remote troubleshooting, and sometimes onsite visits for more complex fixes. Building strong relationships with store staff helps ensure issues are reported promptly and resolved efficiently, minimizing downtime. Technicians may also provide basic training or guidance to non-technical staff, empowering them to handle minor issues independently.

What are the key skills and qualifications needed to thrive as a retail support technician, and why are they important?

To thrive as a Retail Support Technician, you need strong troubleshooting abilities, technical knowledge of point-of-sale (POS) systems, and typically an associate degree or relevant IT certifications. Familiarity with hardware diagnostics, networking, retail management systems, and certifications like CompTIA A+ are highly valuable. Excellent problem-solving, communication, and customer service skills help professionals resolve issues efficiently and support non-technical retail staff. These skills and qualities are crucial for minimizing downtime, ensuring smooth retail operations, and maintaining high customer satisfaction.

What is the difference between Retail Support Technician vs Retail Sales Associate?

AspectRetail Support TechnicianRetail Sales Associate
CredentialsTechnical certifications, basic IT knowledgeHigh school diploma or equivalent
Work EnvironmentBack-end support, technical troubleshooting in retail stores or warehousesCustomer-facing, sales floor
Employer & Industry UsageRetail chains, electronics, appliance storesClothing, electronics, general retail stores
Common Search/ComparisonYesNo

The Retail Support Technician focuses on technical support, repairs, and maintenance within retail environments, requiring technical skills and certifications. In contrast, a Retail Sales Associate primarily engages with customers on the sales floor, emphasizing customer service and sales skills. Both roles are essential in retail but serve different functions and skill sets.

What cities are hiring for Retail Support Technician jobs?

Cities with the most Retail Support Technician job openings:

What are popular job titles related to Retail Support Technician jobs?

For Retail Support Technician jobs, the most frequently searched job titles are:

Retail Support Technician jobs near you

IT Support Technician

Vandalia, OH • On-site

1 CLICK LOGISTICS
See more jobs at 1 CLICK LOGISTICSexternal

Full-time

Re-posted 22 days ago

Key responsibilities

  • Provide technical support for desktops, laptops, printers, mobile devices, and other technology equipment.

  • Troubleshoot hardware, software, network connectivity, and system access issues.

  • Support onboarding and offboarding processes including equipment setup and recovery.

Job description


About Company

1 Click Logistics, founded in 2018, is a third-party logistics (3PL) provider committed to delivering exceptional service in distribution, warehousing, transportation, and innovative logistics solutions. With locations in Sparks, Nevada; Sacramento, California; Dayton, Ohio; and Hagerstown, Maryland, we are strategically positioned to serve customers across the U.S. Our mission is to serve our customers, team, and community while fostering a unique, employee-centered culture.

Our comprehensive services include warehousing and distribution, retail and e-commerce fulfillment, and transportation management, all designed to streamline operations and reduce costs for our customers. We also provide value-added services, such as re-packaging, labeling, and light assembly, to meet specific customer needs. Utilizing advanced technology, our web-based Warehouse Management System (WMS) and integrated Electronic Data Interchange (EDI) connect seamlessly with major retailers, ensuring transparent and efficient operations.

Our ability to serve some of the world’s largest retailers, including Walmart, Target, Costco, and Home Depot, reflects our commitment to quality and efficiency. At 1 Click Logistics, we prioritize our employees’ well-being, fostering a supportive and inclusive work environment that empowers our team to provide the exceptional service our customers expect and contribute positively to our community.

Job Summary

The IT Support Technician is responsible for providing technical support and assistance to employees. This role supports hardware, software, network, and system related issues while ensuring timely resolution and maintaining a high level of customer service. The IT Support Technician assists with onboarding and offboarding processes, workstation setup, troubleshooting, system maintenance, and overall technology support to ensure business operations remain efficient and secure.

Duties and Responsibilities

  • Provide technical support for desktops, laptops, printers, mobile devices, and other technology equipment.
  • Troubleshoot hardware, software, network connectivity, and system access issues.
  • Troubleshoot and assist with:
    • Workstations and laptops.
    • Barcode scanners and mobile devices.
    • Zebra and shipping label printers.
    • Warehouse packing and shipping stations.
    • Monitors, keyboards, and peripherals.
    • Basic networking and connectivity issues.
  • Install, configure, and maintain computer systems, applications, and peripherals.
  • Assist employees with password resets, account access, and user permissions.
  • Support onboarding and offboarding processes including equipment setup and recovery.
  • Monitor and respond to IT support tickets in a timely and professional manner.
  • Track, organize, and maintain inventory records, IT equipment, technology assets, and software licenses.
  • Assist with system updates, patches, and preventative maintenance.
  • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  • Coordinate with the central IT and Software Engineering teams when escalation is needed.
  • Assist with maintaining network infrastructure including switches, wireless access points, and internet connectivity.
  • Ensure compliance with company IT policies, cybersecurity standards, and data protection requirements.
  • Document technical procedures, troubleshooting steps, and system changes.
  • Support warehouse or operational technology systems as needed.
  • Assist with phone systems, conferencing equipment, and remote access support.
  • Participate in IT projects, upgrades, and system implementations.
  • Performs other duties as assigned.

Required Skills and Abilities

  • Basic understanding of computers and technology.
  • Familiarity with Windows operating systems, Microsoft 365, and standard business applications.
  • Familiarity with basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networks.
  • Familiarity with computer imaging, software deployment, and device configuration.
  • Ability to troubleshoot hardware, software, network, and connectivity issues efficiently.
  • Ability to diagnose and resolve technical issues.
  • Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Strong customer service and interpersonal skills with a professional and patient demeanor.
  • Ability to work independently with minimal supervision as well as collaboratively within a team environment.
  • Strong analytical thinking and problem-solving abilities.
  • Ability to maintain confidentiality and handle sensitive company information appropriately.
  • Ability to adapt quickly to changing technology and business needs.
  • Ability to work in fast paced operational environments including warehouse and office settings.
  • Ability to lift and move computer equipment.
  • Reliable transportation to the warehouse location.

Education and Experience

  • Pursuing a degree or certification in Information Technology, Computer Science, or a related field.
  • Experience with:
    • Windows computers.
    • Printers or scanners.
    • Hardware troubleshooting.
    • Asset tracking or inventory management.
    • Warehouse or logistics environments.
  • Previous customer service or technical support experience.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to sit, stand, walk, and bend.
  • Ability to install and move computer equipment.
  • Ability to work in both office and warehouse environments.
  • Must be able to lift 25 pounds at times.

1 Click Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.