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Retail Store Tech Support Jobs (NOW HIRING)

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Retail Store IT Systems Lead

Henderson, NC · On-site

The Retail Store Systems Lead is responsible for the end-to-end support and performance of store technology systems across all retail locations. This includes managing relationships with the POS ...

Cavender's

IT Director, Retail Technology

Tyler, TX · On-site

Own all technology supporting retail store operations including Point of Sale (POS), payment terminals, back-office systems, inventory management, receiving, fulfillment, and store productivity ...

Mapco Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Store Support Center Agent Reports to: Help Desk Manager Job Type: Full Time Status: Non- Exempt ... Basic familiarity with point-of-sale systems, retail technology, or facility/maintenance concepts ...

AKIRA

IT Support Specialist - Retail

Chicago, IL

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing ... Since then, the company has extended its reach to 40+ stores across the United States, as well as a ...

Data Systems Inc

Retail Data Systems is looking for a passionate and driven grocery store systems specialist to join ... This position will be an integral member of our grocery store team, implementing and supporting our ...

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How much do retail store tech support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for retail store tech support in the United States is $14.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $14.90 per hour, depending on experience, location, and employer.

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Infographic showing various Retail Store Tech Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $30,337 per year, or $14.6 per hour.

Director IT Retail Store Technology

Collierville, TN • On-site

Orgill, Inc.
Wholesale • 1 - 5K employees
Learn more about Orgill, Inc.external

Full-time

Re-posted 21 days ago

Orgill rating

7.0

Company rating: 7.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

252nd of 430 rated retail wholesalers

Job description

Position Summary
The Director of IT Retail Store Technology is a strategic leadership role responsible for the vision, implementation, and support of retail technology ecosystems across two distinct channels: Orgill's owned-and-operated subsidiary stores (Central Network Retail Group - CNRG) and Tech Services offered to its network of independent dealer customers.
This role bridges the gap between enterprise distribution and localized retail, ensuring that technology-ranging from point of sale (POS) and inventory ordering, integrated functions (e-com, endless aisle, etc.) and AI-driven analytics, serving as an agent of growth and monetizing tech services to Dealer Stores (Customers).
Key Responsibilities
  • Strategic Technology Roadmap: Lead the development and execution of a store technology strategy for CNRG stores, including how we might monetize these roadmap components for Services and for supporting smooth conversions for dealers transitioning to Orgill.
  • Retail Operations Support: Oversee the Applications Support team for our CNRG stores and partner with Infrastructure support team for the balance of the Tech supporting Stores, ensuring high systems availability and performance. Core to this is CNRG's POS systems (e.g., Epicor Eagle or Propello).
  • Support Omnichannel Integration: Drive Store Tech features integration with the Retail Technology ecosystem, ensuring seamless data flow to POS, eCommerce, Loyalty, Marketing, and Master Data to provide a 360-degree view of the customer.
  • Dealer Success: Act as a Consultant/Evangelist for independent dealers, including CNRG, translating complex technical roadmaps into business value to drive adoption of Orgill's Tech Services.
  • Innovation Center Leadership: Utilize the Orgill Innovation Center and CNRG as a "proving ground/lab" for emerging retail technologies, including ESLs, autonomous robotics, AI, and advanced POS systems features. Develop clear playbooks and ROI models to move successful pilots from the lab to broad-scale implementation across CNRG and dealer networks.
  • Vendor Management: Negotiate and manage relationships with key technology partners, ensuring hardware and software solutions align with the unique needs of independent hardware retailers.
  • Team Leadership: Build and mentor a high-performing team of retail technology specialists, project leads, and business process experts.

Qualifications & Experience
  • Industry Expertise: Minimum 10-15+ years Technology supporting Retail hardware, applications and operations; with a preference for multiple years in either of the following:
  • Home hardware, lumber, or building materials (LBM) retailing industry with a focus on retail operations
  • Wholesale Distribution of hard goods/hardlines along with deep experience in Retail Operations
  • Proven Leadership: Experience in senior leadership roles within a distribution or retail subsidiary environment (e.g., Tyndale Advisors or CNRG).
  • Technical Proficiency: Deep knowledge of retail-specific tech, including POS systems, Inventory Management software, and e-commerce platforms.
  • Project/Portfolio Management: Proven experience working directly with a PMO to prioritize competing demands, budgets, and timelines from multiple business units (CNRG vs. Independent Dealers)
  • Educational Background: Bachelor's degree in Business, Information Technology, or a related field (Master's or MBA preferred).
  • Soft Skills: Strong business acumen, strategic, exceptional communication skills for dealer-facing consulting, and a "customer-first" winning attitude.

Preferred Attributes
  • Experience leading cross-functional digital transformations or AI/data strategy modernizations.
  • A history of building long-term relationships with internal stakeholders, IT vendor partners (systems and hardware), and store/DC operations

Leadership & Culture
This role reports to the VP of Enterprise Applications, PMO, and Retail Technology. The hiring manager is a servant leader who values:
  • Empowerment over micromanagement
  • Coaching and development
  • Curiosity and collaboration
  • Open, approachable communication
  • Teamwork, work-ethic and accountability

You'll have the autonomy to lead while being supported by a leader who advocates for their team.
Why Join Us?
  • Play a key role in a large-scale digital transformation
  • Work cross-functionally with senior leaders across the business
  • Lead impactful, high-visibility initiatives
  • Build and shape the future of enterprise technology within the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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