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Retail Support Role Jobs (NOW HIRING)

DSI

Retail Support Specialist

San Luis Obispo, CA · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Fruitport, MI · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Wilmington, NC · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Raleigh, NC · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Brandon, FL

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Coral Springs, FL · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Mooresville, NC

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Mettawa, IL · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Riverhead, NY · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

North Plainfield, NJ

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Ukiah, CA · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Eureka, CA · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Mooresville, NC · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Yonkers, NY · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Waterbury, CT · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Madison Heights, MI

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Ukiah, CA · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Altamonte Springs, FL · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

Goleta, CA · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

DSI

Retail Support Specialist

New Britain, CT · On-site

$26/hr

In this role, you will engage directly with customers and retail partners to resolve account ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

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Retail Support Role information

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$19

How much do retail support role jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for retail support role in the United States is $16.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What does a retail support role do?

A retail support role involves assisting with daily store operations, such as stocking shelves, organizing merchandise, helping customers, and maintaining a clean environment. Employees in this position often use point-of-sale systems and require good communication and organizational skills to ensure smooth store functioning.

What does retail support role mean?

A retail support role involves assisting store operations, helping customers, managing inventory, and ensuring the smooth functioning of retail environments. It often requires good communication skills, familiarity with point-of-sale systems, and the ability to work in a team, typically on a part-time or full-time schedule.

What cities are hiring for Retail Support Role jobs?

Cities with the most Retail Support Role job openings:

What states have the most Retail Support Role jobs?

States with the most job openings for Retail Support Role jobs include:

What are popular job titles related to Retail Support Role jobs?

For Retail Support Role jobs, the most frequently searched job titles are:

Retail Support Specialist

San Luis Obispo, CA • On-site

DSI
See more jobs at DSIexternal

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities:
Customer Support
  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support
  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations
  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence
  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication
  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.

Requirements
Required Skills & Qualifications
  • Strong customer service and communication skills.
  • Ability to handle high-stress or escalated situations with professionalism.
  • Proficient in multitasking and navigating complex systems.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications
  • Experience in wireless communications, retail customer service, or technical support
  • Previous call center or retail support experience is a plus.

What We Offer
  • Competitive starting pay of $26 per hour!
  • Comprehensive training and development programs
  • A supportive and engaging team environment
  • Opportunities for career growth and advancement

Benefits
  • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
  • 401k Plan with employer matching after one year of employment
  • Paid vacation, personal/sick days, and bereavement time after 90 days
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within!

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