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Retail Operations Project Manager Jobs in Washington

Kastle Systems

Project Manager

Falls Church, VA · On-site

... distinguished global retail brands, leading commercial enterprises and critical government ... Strong understanding of operational project delivery, scheduling, forecasting, budgeting ...

Kastle Systems

Project Manager

Falls Church, VA · On-site

... distinguished global retail brands, leading commercial enterprises and critical government ... Strong understanding of operational project delivery, scheduling, forecasting, budgeting ...

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Retail Operations Project Manager information

What is the difference between Retail Operations Project Manager vs Retail Store Manager?

AspectRetail Operations Project ManagerRetail Store Manager
Primary FocusOverseeing retail projects, process improvements, and operational initiativesManaging daily store operations and staff
Required SkillsProject management, process optimization, cross-functional coordinationCustomer service, team leadership, sales management
Work EnvironmentCorporate offices, project sites, retail chainsRetail store floor, customer interactions
Common CertificationsProject Management Professional (PMP), Six SigmaNone typically required, but retail management certifications are common

The Retail Operations Project Manager focuses on implementing projects and improving retail processes across multiple locations, often working in corporate settings. In contrast, the Retail Store Manager handles daily store operations and staff management. Both roles require strong organizational skills, but their scope and responsibilities differ significantly.

Is Walmart considered retail?

Walmart is a retail company that operates large stores selling a wide range of products directly to consumers. A Retail Operations Project Manager typically oversees store operations, inventory, and customer service within retail environments like Walmart. The role requires understanding retail processes and managing teams in a store setting.

What are some typical challenges a Retail Operations Project Manager may encounter when implementing new processes across multiple store locations?

A Retail Operations Project Manager often faces challenges such as coordinating communication across diverse store teams, ensuring consistent adoption of new processes, and managing tight deadlines while minimizing disruption to daily operations. Balancing the unique needs of each location with standardized company goals can also be complex. Effective project managers proactively address these issues through clear planning, regular training sessions, and by fostering strong relationships between corporate, regional, and store-level staff.

What are the key skills and qualifications needed to thrive as a Retail Operations Project Manager, and why are they important?

To thrive as a Retail Operations Project Manager, you need expertise in project management, retail operations, and analytical problem-solving, usually supported by a bachelor’s degree in business or a related field. Familiarity with project management software (such as Asana or Microsoft Project), POS systems, and advanced Excel skills is typically required. Strong communication, leadership, and organizational skills help you manage cross-functional teams and drive project success. These competencies ensure efficient rollout of retail initiatives, alignment with business objectives, and consistent operational improvements across store locations.

Why is shopping no longer fun?

Shopping can feel less enjoyable due to factors like increased online options, reduced in-store experiences, and changes in consumer expectations. Retail Operations Project Managers focus on optimizing store layouts, customer service, and inventory management to improve the shopping environment and enhance customer satisfaction.

What are Retail Operations Project Managers?

Retail Operations Project Managers are professionals responsible for overseeing and coordinating projects that improve the efficiency and effectiveness of retail operations. They manage initiatives such as store openings, process improvements, technology implementations, and inventory optimization. Their role involves collaborating with cross-functional teams, setting project timelines, allocating resources, and ensuring projects are completed on schedule and within budget. They play a crucial role in driving operational excellence and enhancing the customer experience in the retail environment.

What is a retail job?

A retail job involves working in stores or outlets that sell products directly to consumers. Roles can include sales associates, cashiers, stock clerks, and managers, often requiring customer service skills and familiarity with point-of-sale systems. Retail jobs typically involve working flexible hours, including evenings and weekends.

What does retail mean?

Retail refers to the sale of goods or services directly to consumers through stores, online platforms, or other channels. A Retail Operations Project Manager oversees the planning, execution, and improvement of retail processes, ensuring efficient store operations and customer satisfaction.
What are popular job titles related to Retail Operations Project Manager jobs in Washington? For Retail Operations Project Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Retail Operations Project Manager jobs in Washington look for? The top searched job categories for Retail Operations Project Manager jobs in Washington are:
What cities in Washington are hiring for Retail Operations Project Manager jobs? Cities in Washington with the most Retail Operations Project Manager job openings:
Retail Operations Project Manager jobs near you
Infographic showing various Retail Operations Project Manager job openings in Washington as of June 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.
Operations Manager / Project Manager II

Operations Manager / Project Manager II

Aretec Inc

Ashburn, VA • Remote

Full-time

Posted 28 days ago

Job description

Operations Manager / Project Manager II

CBP Technology Service Desk (TSD)

Location: Remote

Employment Type: Full‑time

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, helping federal agencies achieve their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that make a real difference.

Position Summary

Aretec is seeking an Operations Manager / Project Manager II to provide day‑to‑day operational leadership for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role supports a large‑scale, multi‑site service desk operating across Ashburn, VA; Orlando, FL; and San Antonio, TX and works closely with the Program Manager to ensure consistent performance, staffing coverage, and service quality across all locations. The ideal candidate is a hands‑on operations leader with strong service desk supervisory experience and a customer‑focused mindset.

What You'll Do

  • Serve as the day‑to‑day operations manager for CBP TSD operations across all supported locations.
  • Continuously monitor call, chat, email, and ticket workflows and adjust staffing and assignments to mitigate impacts from volume spikes or staffing shortages.
  • Ensure appropriate supervisory coverage across all shifts and locations.
  • Identify and promptly report operational events, such as increased volumes or extended wait times, to the Government.
  • Produce after‑action reports for operational events, including root cause analysis, mitigation actions taken, and recommendations for improvement.
  • Ensure all work performed by contract personnel complies with established CBP TSD processes and procedures.
  • Support the preparation and delivery of daily CIO reports, daily metrics briefings, and weekly performance reports.
  • Support the Program Manager in all program management and operational oversight activities.
  • Manage onboarding and offboarding of contract staff in compliance with CBP policies and procedures.

Required Qualifications

  • Minimum 3 years of supervisory experience in an IT service desk or technical support environment.
  • Highly customer‑focused, responsive, reliable, and detail‑oriented.
  • Strong managerial, communication, organizational, and problem‑solving skills.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • ITIL v4 Foundation certification.
  • HDI Support Center Manager (SCM) certification.
  • Experience supporting 24x7 IT service desk operations.
  • Prior CBP or DHS experience.
  • Experience with ServiceNow and Amazon Connect.