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Retail Operations Manager Jobs in Lee, MA (NOW HIRING)

PetSmart

Retail Operations Lead

MA · On-site

$16.40 - $30.58/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ...

Amazon

Operations Manager

Castleton, NY · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

U.S. Lawns

Operations Manager

Nassau, NY · On-site

Manages all purchases * Understands and reviews the P&L Client Management * Day to day client contact * Meets with clients to establish Maintenance and Remedial budgets Employee Management

Northeast Grocery

Evening Operations Mgr

Lenox, MA

Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in ... Three years experience in a grocery or retail environment, including supervisory responsibilities.

Northeast Grocery

Evening Operations Mgr

Lenox, MA

Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in ... Three years experience in a grocery or retail environment, including supervisory responsibilities.

Northeast Grocery

Evening Operations Mgr

Lenox, MA · On-site

Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in ... Three years experience in a grocery or retail environment, including supervisory responsibilities.

Walgreens

Pharmacy Operations Manager

Chatham, NY · On-site

Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...

Walgreens

Pharmacy Operations Manager

Chatham, NY · On-site

Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...

Amazon

Sr. Operations Manager

Castleton, NY · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...

DaVita

Healthcare Operations Manager

Ancram, NY

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

DaVita

Healthcare Operations Manager

Copake, NY · On-site

$86K - $137K/yr

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

Burlington

Operations/Service Manager

Lenox Dale, MA

$19 - $26.50/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Sheffield, MA · On-site

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager II

Monterey, MA · On-site

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

0251- Operations/Service Manager III

Chester, MA · On-site

$23.10 - $32.55/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

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All JobsRetail Operations JobsRetail Operations Manager JobsRetail Operations Manager Jobs in Lee, MA

Retail Operations Manager information

See Lee, MA salary details

$14

$23

$40

How much do retail operations manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for retail operations manager in Lee, MA is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.11 per hour, depending on experience, location, and employer.

What is the difference between Retail Operations Manager vs Retail Store Supervisor?

AspectRetail Operations ManagerRetail Store Supervisor
ResponsibilitiesOversees multiple store operations, manages staff, develops sales strategies, and ensures company policies are followedManages daily store activities, supervises staff, and ensures customer satisfaction within a single store
Required CredentialsTypically requires a bachelor's degree in business or related field; experience in retail managementHigh school diploma or equivalent; experience in retail preferred
Work EnvironmentCorporate office and multiple retail locationsSingle retail store
Industry UsageCommonly employed in retail chains and large retail companiesFound in individual retail stores and small chains

The Retail Operations Manager focuses on overseeing multiple stores and strategic planning, while the Retail Store Supervisor manages daily store operations and staff within a single location. Both roles require retail experience, but the Operations Manager typically has broader responsibilities and higher-level credentials.

What are the key skills and qualifications needed to thrive as a retail operations manager, and why are they important?

To thrive as a Retail Operations Manager, you need strong leadership, inventory management, and sales analysis skills, typically supported by a degree in business or retail management and relevant retail experience. Familiarity with POS systems, inventory management software, and scheduling tools is crucial for overseeing daily operations. Exceptional communication, problem-solving, and team-building abilities help drive staff performance and customer satisfaction. These skills ensure efficient store operations, sustained profitability, and a positive customer experience in a competitive retail environment.

Is a retail operations manager a high paying job?

A retail operations manager typically earns a competitive salary that varies based on experience, location, and company size. In general, it is considered a mid- to high-level management position with potential for higher pay with advanced skills and certifications. Compensation often includes bonuses and benefits related to overseeing store performance and staff management.

What does a retail operations manager do?

A Retail Operations Manager oversees the daily operations of retail stores to ensure efficiency, profitability, and a positive customer experience. They are responsible for managing staff, optimizing store layouts, monitoring inventory, and implementing company policies. Additionally, they analyze sales data, handle budgeting, and work to improve store performance by setting targets and motivating teams. Their role is crucial in maintaining smooth store operations and achieving business goals.

What are some common challenges faced by retail operations managers, and how can they effectively address them?

Retail Operations Managers often face challenges such as balancing staff scheduling, ensuring consistent customer service, and managing inventory levels to meet demand without overstocking. Additionally, they must adapt quickly to changing sales trends and resolve issues that arise on the sales floor. Success in this role typically depends on strong communication skills, effective delegation, and the ability to analyze sales data to make informed operational decisions. Building strong relationships with both team members and vendors also plays a key role in overcoming these challenges.
More about Retail Operations Manager jobs
What cities near Lee, MA are hiring for Retail Operations Manager jobs? Cities near Lee, MA with the most Retail Operations Manager job openings:
Retail Operations Manager jobs near you

Retail Operations Lead

PetSmart

MA • On-site

$16.40 - $30.58/hr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

PetSmart rating

6.1

Company rating: 6.1 out of 10

Based on 1,104 frontline employees who took The Breakroom Quiz

22nd of 39 rated national retailers

Job description

Job Description
PetSmart does Anything for Pets - JOIN OUR TEAM!
Retail Operations Lead
About Life at PetSmart
Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.
Benefits that benefit you
  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing
  • Development opportunities

Job Summary
PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
  • Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
  • Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
  • Delegate and validate completion of daily tasks.
  • Leads and directs associates when acting as the leader on duty.
  • Address and administer associate complaints and grievances.
  • Recognizes and celebrates associates driving overall associate engagement.

Store Operations and Overall Store Experience:
  • Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
  • Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns.
  • Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
  • Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
  • Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
  • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
  • Completes monthly live cycle counts, addresses discrepancies.
  • Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
  • Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.
  • Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
  • Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
  • Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.

Qualifications
  • 2+ years of retail supervisory experience in a customer-focused environment.
  • Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory responsibility
  • No direct reports, however, are expected to guide and support the development of other associates.
  • Provides feedback on associate performance to direct supervisor.
  • Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential physical demands and worn environment
  • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
  • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
PetSmart is an Equal Opportunity Employer
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
Pay Details
$16.40 - 30.58
Pay Rate Type
Hourly

What PetSmart employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

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About PetSmart

Sourced by ZipRecruiter

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. With 50,000+ associates nationwide, we foster a culture grounded in integrity, teamwork, and inclusion - where your voice is heard, your efforts are valued and your career can thrive. Together, we make a difference for pets, their people and each other.

Industry

Retail and legal services

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US

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