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Retail Operations Manager Jobs in Michigan (NOW HIRING)

MRC Industries

Retail Operations Manager

Kalamazoo, MI · On-site

$48K - $74K/yr

Job Title: Retail Operations Manager Department: Social Enterprise Job Classification: Full Time, Exempt Reports To: Director of Fund Development and Marketing Pay Range: * Minimum: $48,000

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PetSmart

Retail Operations Manager

Jackson, MI

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their ...

PetSmart

Retail Operations Manager

Rochester Hills, MI · On-site

$17.16 - $28.15/hr

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their ...

PetSmart Careers

Retail Operations Manager

Livonia, MI · On-site

$17.16 - $28.15/hr

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their ...

PetSmart

Retail Operations Manager

Jackson, MI

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their ...

PetSmart Careers

Retail Operations Manager

Livonia, MI · On-site

$17.16 - $28.15/hr

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their ...

PetSmart

Retail Operations Manager

Livonia, MI · On-site

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their ...

PetSmart

Retail Operations Manager

Jackson, MI · On-site

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their ...

PetSmart

Retail Operations Manager

Livonia, MI · On-site

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their ...

PetSmart Careers

Retail Operations Manager

Jackson, MI

$17.16 - $28.15/hr

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their ...

PetSmart

Retail Operations Manager

Livonia, MI · On-site

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their ...

PetSmart Careers

Retail Operations Manager

Jackson, MI · On-site

$17.16 - $28.15/hr

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their ...

PetSmart

Retail Operations Manager

Jackson, MI

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their ...

PetSmart

Retail Operations Manager

Jackson, MI · On-site

$17.16 - $28.15/hr

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their ...

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All JobsRetail Operations Manager JobsRetail Operations Manager Jobs in Michigan

Retail Operations Manager information

See Michigan salary details

$12

$19

$32

How much do retail operations manager jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for retail operations manager in Michigan is $19.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Retail Operations Manager vs Retail Store Supervisor?

AspectRetail Operations ManagerRetail Store Supervisor
ResponsibilitiesOversees multiple store operations, manages staff, develops sales strategies, and ensures company policies are followedManages daily store activities, supervises staff, and ensures customer satisfaction within a single store
Required CredentialsTypically requires a bachelor's degree in business or related field; experience in retail managementHigh school diploma or equivalent; experience in retail preferred
Work EnvironmentCorporate office and multiple retail locationsSingle retail store
Industry UsageCommonly employed in retail chains and large retail companiesFound in individual retail stores and small chains

The Retail Operations Manager focuses on overseeing multiple stores and strategic planning, while the Retail Store Supervisor manages daily store operations and staff within a single location. Both roles require retail experience, but the Operations Manager typically has broader responsibilities and higher-level credentials.

What are the key skills and qualifications needed to thrive as a Retail Operations Manager, and why are they important?

To thrive as a Retail Operations Manager, you need strong leadership, inventory management, and sales analysis skills, typically supported by a degree in business or retail management and relevant retail experience. Familiarity with POS systems, inventory management software, and scheduling tools is crucial for overseeing daily operations. Exceptional communication, problem-solving, and team-building abilities help drive staff performance and customer satisfaction. These skills ensure efficient store operations, sustained profitability, and a positive customer experience in a competitive retail environment.

What does a Retail Operations Manager do?

A Retail Operations Manager oversees the daily operations of retail stores to ensure efficiency, profitability, and a positive customer experience. They are responsible for managing staff, optimizing store layouts, monitoring inventory, and implementing company policies. Additionally, they analyze sales data, handle budgeting, and work to improve store performance by setting targets and motivating teams. Their role is crucial in maintaining smooth store operations and achieving business goals.

What are some common challenges faced by Retail Operations Managers, and how can they effectively address them?

Retail Operations Managers often face challenges such as balancing staff scheduling, ensuring consistent customer service, and managing inventory levels to meet demand without overstocking. Additionally, they must adapt quickly to changing sales trends and resolve issues that arise on the sales floor. Success in this role typically depends on strong communication skills, effective delegation, and the ability to analyze sales data to make informed operational decisions. Building strong relationships with both team members and vendors also plays a key role in overcoming these challenges.
More about Retail Operations Manager jobs
What are the most commonly searched types of Retail Operations jobs in Michigan? The most popular types of Retail Operations jobs in Michigan are:
What cities in Michigan are hiring for Retail Operations Manager jobs? Cities in Michigan with the most Retail Operations Manager job openings:
Retail Operations Manager jobs near you
Retail Operations Manager

Retail Operations Manager

MRC Industries

Kalamazoo, MI • On-site

$48K - $74K/yr

Full-time

Medical

Posted 2 days ago

Job description


Job Title: Retail Operations Manager
Department: Social Enterprise
Job Classification: Full Time, Exempt
Reports To: Director of Fund Development and Marketing
Pay Range:
  • Minimum: $48,000
  • Midpoint: $62,500
  • Maximum: $74,500

Why Work Here:
At MRC Industries, we offer a vibrant, mission-driven workplace dedicated to empowering individuals with disabilities and fostering inclusive community engagement. Joining our team means contributing to meaningful work that transforms lives while providing opportunities for professional growth and advancement. Be part of an innovative environment where your leadership will directly impact our community and further our mission of inclusion and independence.
Job Summary:
The Retail Operations Manager leads retail operations for MRC Industries' social enterprise retail locations, including ThriftAbility and the artWorks retail gallery. This position is responsible for the overall leadership, operations, financial performance, and growth of MRC's retail enterprises. The Retail Operations Manager develops high-performing teams, establishes operational standards, drives revenue growth, and delivers exceptional customer experiences while advancing MRC's mission through sustainable social enterprise operations.
Essential Duties and Responsibilities:
  • Lead retail operations for MRC Industries' social enterprise retail locations, ensuring consistent operational standards, customer experience, and brand presentation across all locations.
  • Direct the overall financial performance of retail operations by developing and implementing strategies that increase sales, donations, customer traffic, and long-term profitability.
  • Lead, coach, develop, and evaluate retail staff while fostering a collaborative, mission-driven culture built on accountability, teamwork, and continuous improvement.
  • Establish clear performance expectations and hold employees accountable for achieving operational and customer service standards.
  • Oversee merchandising, pricing strategies, inventory management, and visual presentation to maximize product appeal and sales performance.
  • Oversee retail operations for the artWorks gallery, including artwork merchandising, inventory management, featured artist displays, pricing coordination, and customer engagement that supports artists with disabilities.
  • Accountable for sales growth, inventory management, labor efficiency, customer satisfaction, and overall operational performance.
  • Analyze business performance and recommend operational improvements that enhance efficiency, profitability, and customer experience.
  • Collaborate with Marketing to develop promotions, campaigns, and community initiatives that strengthen customer engagement and support revenue growth.
  • Partner with organizational leadership to establish budgets, annual goals, and long-range strategies that support the continued growth of MRC's social enterprise initiatives.
  • Coordinate staffing, inventory, merchandising, and operational priorities across all retail locations to ensure consistency and operational excellence.
  • Support the growth of MRC's social enterprise initiatives through innovative retail operations that generate revenue while advancing MRC's mission and employment opportunities.

Required Skills/Abilities:
  • Leadership and employee development
  • Retail operations management
  • Financial and business acumen
  • Merchandising and visual presentation
  • Customer service excellence
  • Communication and conflict resolution
  • Organization and time management
  • Data analysis and reporting
  • POS and inventory management systems
  • Ability to work a flexible schedule to support business needs, including nights and weekends as required.
  • Valid Michigan driver's license, good driving record, and reliable, insured vehicle for use on the job.

Education and Experience:
  • Collaborative leader who enjoys building teams, solving problems, developing people, and finding creative ways to grow retail revenue while supporting a mission-driven organization.
  • Minimum of three years of progressive retail leadership experience required.
  • Experience in leading teams, driving sales, and managing retail operations required.
  • Multi-location retail management experience preferred.
  • Experience in thrift, resale, nonprofit retail, specialty retail, boutique retail, consignment, or gallery retail preferred.
  • Experience supervising employees and developing high-performing teams required.
  • Experience working within a mission-driven organization or supporting individuals with disabilities is preferred.

Physical Requirements:
  • Frequent standing, walking, bending, lifting, and reaching required.
  • Ability to regularly lift and move items weighing up to 35 pounds.

Work Conditions:
  • Work is performed primarily indoors in a retail store environment.
  • Occasional exposure to dust and allergens from handling donated items.
  • May require occasional evening and weekend work.
  • May be exposed to bloodborne pathogens, infectious diseases, and parasites.

At MRC, we value diversity and are committed to fostering a workplace where all employees feel respected, supported, and empowered. Individuals are recruited, hired, and promoted based solely on relevant job-related criteria and without regard to age, color, race, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity or expression, pregnancy or related conditions, marital or familial status, disability, genetic information, veteran or military status, immigration or citizenship status (as permitted by law), caste, or any other status protected by applicable law. MRC is an Equal Opportunity Employer (EOE).
We welcome applicants from every background. Veterans and individuals with disabilities are strongly encouraged to apply. Requests for accommodation in the application process are welcomed and can be directed to Human Resources.

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