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Retail Operations Manager Jobs in Petoskey, MI (NOW HIRING)

Goodwill Northern Michigan

Retail Store Team Lead

Petoskey, MI · On-site

$16.75 - $18.50/hr

Support management in the efficient operation of retail operations. * Ensure a high level of customer service for customers and donors. * Support the development and supervision of a well-trained ...

Goodwill Northern Michigan

Retail Store Team Lead

Petoskey, MI · On-site

$16.75 - $18.50/hr

Support management in the efficient operation of retail operations. * Ensure a high level of customer service for customers and donors. * Support the development and supervision of a well-trained ...

Walgreens

Store Manager Unassigned

Petoskey, MI · On-site

... Retail operations. * Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.

Walgreens

Store Manager Unassigned

Petoskey, MI · On-site

... Retail operations. * Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.

Walgreens

Store Manager Unassigned

Charlevoix, MI · On-site

... Retail operations. * Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.

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Retail Operations Manager information

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How much do retail operations manager jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for retail operations manager in Petoskey, MI is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.80 per hour, depending on experience, location, and employer.

What does a retail operations manager do?

A Retail Operations Manager oversees the daily operations of retail stores to ensure efficiency, profitability, and a positive customer experience. They are responsible for managing staff, optimizing store layouts, monitoring inventory, and implementing company policies. Additionally, they analyze sales data, handle budgeting, and work to improve store performance by setting targets and motivating teams. Their role is crucial in maintaining smooth store operations and achieving business goals.

What are the key skills and qualifications needed to thrive as a retail operations manager, and why are they important?

To thrive as a Retail Operations Manager, you need strong leadership, inventory management, and sales analysis skills, typically supported by a degree in business or retail management and relevant retail experience. Familiarity with POS systems, inventory management software, and scheduling tools is crucial for overseeing daily operations. Exceptional communication, problem-solving, and team-building abilities help drive staff performance and customer satisfaction. These skills ensure efficient store operations, sustained profitability, and a positive customer experience in a competitive retail environment.

What are some common challenges faced by retail operations managers, and how can they effectively address them?

Retail Operations Managers often face challenges such as balancing staff scheduling, ensuring consistent customer service, and managing inventory levels to meet demand without overstocking. Additionally, they must adapt quickly to changing sales trends and resolve issues that arise on the sales floor. Success in this role typically depends on strong communication skills, effective delegation, and the ability to analyze sales data to make informed operational decisions. Building strong relationships with both team members and vendors also plays a key role in overcoming these challenges.

What is the difference between Retail Operations Manager vs Retail Store Supervisor?

AspectRetail Operations ManagerRetail Store Supervisor
ResponsibilitiesOversees multiple store operations, manages staff, develops sales strategies, and ensures company policies are followedManages daily store activities, supervises staff, and ensures customer satisfaction within a single store
Required CredentialsTypically requires a bachelor's degree in business or related field; experience in retail managementHigh school diploma or equivalent; experience in retail preferred
Work EnvironmentCorporate office and multiple retail locationsSingle retail store
Industry UsageCommonly employed in retail chains and large retail companiesFound in individual retail stores and small chains

The Retail Operations Manager focuses on overseeing multiple stores and strategic planning, while the Retail Store Supervisor manages daily store operations and staff within a single location. Both roles require retail experience, but the Operations Manager typically has broader responsibilities and higher-level credentials.

More about Retail Operations Manager jobs

What cities near Petoskey, MI are hiring for Retail Operations Manager jobs?

Cities near Petoskey, MI with the most Retail Operations Manager job openings:

Retail Operations Manager jobs near you
Infographic showing various Retail Operations Manager job openings in Petoskey, MI as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $45,314 per year, or $21.8 per hour.

Retail Store Manager

Charlevoix, MI • On-site

Goodwill Northern Michigan
201 - 500 employees
Learn more about Goodwill Northern Michiganexternal

$55K/yr

Full-time

Re-posted 22 days ago

Job description

Job Type
Full-time
Description
The Retail Store Manager is responsible for managing the day-to-day operations of the Goodwill Northern Michigan retail store, ensuring that it meets or exceeds sales goals, is well organized, and provides excellent customer service. In addition, the Retail Store Manager is responsible for supervising a team of employees, managing inventory, and ensuring that the store is in compliance with Goodwill Northern Michigan's policies and procedures. The Retail Store Manager may be required to cover other store locations as needed.
Essential Functions:
  1. Responsible for retail store staffing/personnel (interviewing, hiring, training, managing, terminating) and adhering to Goodwill Northern Michigan's employment policies & procedures.
  2. Schedule and oversee schedules of store team.
  3. Communicate to/with team members and departments.
  4. Review, reconcile and approve employee timecards.
  5. Assist in materials handling and processing of donated goods as needed.

Primary Responsibilities:
  1. Support the mission and vision of Goodwill Industries of Northern Michigan.
  2. Perform work in a safe manner by observing all Goodwill safety policies and procedures.
  3. Interact with all Goodwill team members, clients, and customers in a professional manner.
  4. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
  5. Manage the daily operations and personnel of a retail store location, maintaining friendly, clean, attractive, efficient, fully stocked, profitable stores and productive, engaged staff.
  6. Ensure that retail customer service standards are consistently achieved.
  7. Ensure that retail location is appropriately maintained, visually appealing and portrays a quality image of Goodwill Northern Michigan.
  8. Ensure that the location operates within the established budget (sales and profit/loss).
  9. Provide coordination throughout the store with team members to maintain or exceed budgeted sales and income level.
  10. Develop and provide staff with the support and training they need to perform their jobs and achieve their performance objectives.
  11. Ensure all team members have received all appropriate job and safety-related training.
  12. Develop and train Assistant Retail Store Managers to be able to fully operate the store in the absence of the Retail Store Manager.
  13. Perform quarterly employee developmental check-in conversations with all direct reports.
  14. Maintain all customer and quality control standards in a professional manner.
  15. Ensure responsibility for reporting and banking in a proper manner.
  16. Ensure all administrative functions and responsibilities are accurate and completed and submitted in a timely fashion.
  17. Administer and maintain documentation regarding employee attendance and performance according to company policies and procedures.
  18. Ensure quality control standards, accurate pricing strategies and merchandise rotation are being maintained.
  19. Responsible for daily auditing procedures, bank deposits, and cash control.
  20. Ensure that all Goodwill Northern Michigan agency and retail policies, procedures and processes are implemented, followed, and/or achieved.
  21. Hold regular staff meetings, keeping staff members abreast of pertinent information from location, retail operations and Goodwill Northern Michigan overall.
  22. Assist Retail Director in developing best practices for retail division.
  23. Attend all scheduled retail Management meetings and scheduled trainings.
  24. Other duties as assigned by manager.

Requirements
Education, Licenses, Certifications and Experience:
  1. High school graduate or GED. College degree preferred.
  2. Minimum of 4 years of managerial experience in a high volume fast paced business. Retail or other customer service-oriented environment preferred.
  3. Current driver's license without restrictions.

Knowledge, Skills and Abilities:
  1. Proven leadership skills with the ability to develop and motivate a team of employees.
  2. Ability to communicate effectively with customers, staff, and people with disabilities to provide direction, and resolve complaints and problems as they arise.
  3. Ability to coordinate multiple activities, schedules, and projects.
  4. Good organizational skills required, must have strong communication skills, both oral and written.
  5. Ability to create and maintain documentation regarding team member attendance and performance according to company policy.
  6. Ability to plan and to be creative and naturally seek further professional growth.
  7. Well-developed sense of responsibility and coping ability.
  8. Ability to make quick accurate decisive decisions.
  9. Ability to understand and accept people with barriers to employment and everyday living.
  10. Strong computer skills with working knowledge of current Microsoft Suite.
  11. Proficiency with Counterpoint Point of Sale software.
  12. Ability to work varied hours and days as business dictates.

Physical Requirements:
  1. Work in an environment with occasional high stress, and short deadlines.
  2. Stand, walk, and sit throughout the workday.
  3. Routinely bend, stoop, push, pull, reach, kneels twist, turn throughout the day.
  4. Ability to lift up to 50 pounds. May be required to exert 150 - 300 pounds of force.

Other: Reliable transportation for bank deposits, off site training, multi-store travel and emergency call ins.
Salary Description
$55,848 + $350.00 monthly incentive

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