Retail Investigator Jobs (NOW HIRING)

DCWP is hiring for this position either on a provisional basis or through the 55a program. Permanent employees in the civil service title and comparable title (under 6.1.9) are also eligible to apply.
**This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. **
The NYC Department of Consumer and Worker Protection (DCWP) is the nation's leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City's Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City's vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and our work, visit DCWP at nyc.gov/dcwp, sign up for the newsletter, or follow us on social media sites, X, Facebook, Instagram, and YouTube.
The Office of Labor Policy & Standards ("OLPS") enforces the City's worker protection laws, including the Protected Time Off Law, Fair Workweek scheduling laws that protect fast food and retail workers, and Delivery Worker Laws that protect delivery workers classified as independent contractors. We also administer the Freelance Isn't Free Act (FIFA) program, which assists freelance workers who have experienced wage theft and other violations. We obtain monetary compensation for workers for violations and bring companies into compliance. More information about our office is available at nyc.gov/workers.
OLPS is seeking a Supervising Investigator to supervise 4-5 staff members who investigate potential violations of NYC worker protection laws. Key responsibilities include:
- Maintaining a strong understanding of the laws OLPS enforces.
- Training and supervising OLPS investigators in handling high volume investigative caseloads, including assigning cases to investigators, interviewing complainants and witnesses, obtaining and analyzing records from employers, actively monitoring and ensuring investigations progress from week to week, reviewing, editing, and approving written materials, assisting with case strategy and charging decisions, ensuring accurate calculation of amounts owed in employee relief and civil penalties, and engagement with businesses and attorneys to negotiate resolution of charges.
- Supervising investigators in cases that are complex and/or broad in scope, in collaboration with OLPS data scientists and attorneys.
- Reviewing written investigation reports to ensure all charges are supported by sufficient evidence and adequately documented, working with investigators to edit reports as necessary, and approving final reports.
- Monitoring investigator case progress using database reports and assisting with office database management.
- Managing assignments and workflow of complaints to investigators.
- Providing input and recommendations to supervisors concerning OLPS standard investigative processes and enforcement policy and communicating changes to OLPS investigators.
- Contributing to development of procedures and materials to implement new legislation.
- Staying up-to-date with various federal, state, and city laws and regulations.
- Testifying at the Office of Administrative Trials and Hearings' Trial Division about investigation findings and process.
- Complying with office policies and procedures, including entering accurate information into and uploading documents into OLPS case management databases and ensuring supervisees do the same.
- Interviewing applicants for investigator positions with OLPS and giving input on hiring decisions.
- Writing annual evaluations, giving regular feedback to investigators, supporting investigators' professional development, and enforcing DCWP policies, including the DCWP code of conduct and the time and leave manual.
ASSOCIATE INSPECTOR (CONSUMER - 33998

1. A four-year high school diploma or its educational equivalent and five years of full-time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations, at least one year of which must have been in a supervisory or administrative capacity or as an Inspector Assignment Level II; or
2. A baccalaureate degree from an accredited college and one year of full-time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations in a supervisory or administrative capacity or as an Inspector Assignment Level II; or
3. Education and/or experience equivalent to "1" or "2" above. College education may be substituted for the required experience on the basis of 30 semester credits for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent.
License Requirement:
Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. The license must be maintained for the duration of employment.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.